COVID-19

Special Payment Assistance



Customer inspired means being there for you – especially when you need us most. We want to make it easier for customers impacted by COVID-19 to stay connected through their C Spire Home, Wireless, or Business IP Voice and Internet services.

If coronavirus directly affected you or your family, and you enrolled in the COVID-19 Special Payment Assistance program and the Consolidated Payment Plan, your account was not suspended and you will not receive late fees for missed payments through July 31, 2020.

After that date, your past due balance through May 31 will be split up into four monthly installments, with the first installment appearing on your July bill. Your account will remain active provided that you thereafter make all scheduled payments.

If you have additional questions, click here to schedule an appointment with a representative.


Frequently Asked Questions


Who is COVID-19 Special Payment Assistance for?

This program is only for customers directly impacted by COVID-19 and does not extend to other circumstances. Once enrolled, your services will not be suspended provided that you make all scheduled payments, but be aware that your normal monthly billing will continue. Standard wireless data restrictions apply. This program is not available for prepaid wireless customers.

When will I have to start paying back my past due balance?

If eligible for a COVID-19 Consolidated Payment Plan, your first payment will be due in July. Your total past due balance on your June bill will be split into four monthly payments starting with your July bill.

Will I have to pay back my past due balance all at once?

No, if you’re eligible for a COVID-19 Consolidated Payment Plan, we will split your past due balance through May 31 into four monthly payments with the first starting on your July bill to make it easier to pay it over time. You can make a payment larger than the minimum amount at any time to pay off the full Consolidated Payment Plan balance early.

Can I pay my entire CPP balance early?

Yes, if you want to pay the entire remaining CPP balance early you can do so at any time. Log into your C Spire account and look for the section that says Pay Off Your Payment Plan Early. Additional payments made through other channels will only apply towards your regular balance, not your CPP balance.

If I am already enrolled in COVID 19 special payment assistance is any action needed to opt into making the payments monthly?

No, if you have already enrolled in COVID-19 Special Payment Assistance, no action is needed to have your past due balance divided into four monthly payments.

Will I be charged any late fees on the past due balance in July?

You will not be charged any late fees from the time you enrolled in the COVID-19 Special Payment Assistance through June 30. However, starting with your July bill, late fees will be charged if you do not make a full and timely payment of monthly amounts due.

Will this result in any additional changes to my account?

While you have a remaining balance due for your Consolidated Payment Plan, you will be unable to finance a new device purchase with a device payment plan or bill a purchase to your account. After you have paid the full balance of your Consolidated Payment Plan, your account will no longer have these restrictions.