Where does C Spire have service?
How do I add funds to my account?
There are several ways to add funds to your account:
You can add a minimum of $15 to your prepaid account.
*A service fee applies when paying your bill at a C Spire payment kiosk or CheckFreePay and Western Union payment locations.
Prepaid payments are not refundable. Checks are not accepted for prepaid payments.
Do I get charged for data overages?
No. You'll be notified if you use all of the data included in your plan. At that point, you'll be able to buy a data pass if you need more data on our network, or you can simply use Wi-Fi until your plan data resets for the next 30-day period. Learn how to buy a data pass directly from your phone.
How does the C Spire multi-line program work?
C Spire's multi-line program is set up to be easy, convenient and a great value. Below are some highlights you should know about how the C Spire multi-line offer works:
Account Structure - In order to get the reduced secondary line pricing, all your prepaid numbers need to be on the same account. This means:
- - Only the line designated as Primary on the account will get balance and payment notifications including the 3-day reminder and Pay by Text renewal texts. Primary line designation can be changed via your C Spire online account or with a C Spire Rep.
- - All numbers on the account will all have the same renewal date.
- - If all numbers on the account are not paid in full by the renewal date, ALL lines will be hotlined.
Plan Selection -
- - All secondary lines need to be on the same plan as the primary line with the same high-speed data allowance to get the reduced secondary line pricing.
- - Data is not shared between lines. All lines get their own data allowances.
- - You can have up to 4 lines at the secondary-line pricing for every primary line on your account.
- - Maximum 2 primary lines and 8 secondary lines per account.
Loyalty Data Bonus - If the primary line on an account is eligible for loyalty bonus data, all secondary lines are also eligible. Each line will earn loyalty bonus data independently based on the number of renewals for that specific line. (1GB bonus data upon 1st renewal, 2GB bonus data upon 3rd renewal, 3GB bonus data upon 6th renewal.) Bonus data will stay on that line until that line either changes plans or disconnects.
AutoPay Discount - Only the primary line will receive the AutoPay discount. AutoPay discounts will be applied to an account on the next payment after successful AutoPay renewals.
Taxes and Fees - All of the taxes (including sales tax) and most of the governmental fees for prepaid service are paid on your behalf. The only fee we pass on to customers is a $1 e911 administration fee.
Can I use Wi-Fi?
Yes, you can access Wi-Fi networks. Please remember to be careful about submitting personal information over a public Wi-Fi network or unsecured website.
Download the WiFi ON app for instant access to free Wi-Fi in millions of locations worldwide. Free to download, the C Spire WiFi ON app runs in the background and automatically connects you to Wi-Fi when it's available. We built it to help you save data when you're streaming and surfing.
Can I text and call international numbers?
Yes. Text for free to over 140 countries.
It's not necessary to have the international calling app though. Direct calls to Canada are 20¢ per minute and direct calls to all other countries are 50¢ per minute.
Can I manage my account online?
Yes. You can register to manage your account online or through the My C Spire app. Both are fast and easy to use. You'll need your C Spire wireless number to get started. After registering, you'll be able to add funds, upgrade your device, change your plan, add new lines, and more.
Will I get a paper bill?
No. There's no need for a paper bill since your monthly charge doesn't change and, by signing up for AutoPay, you'll never have to worry about paying your bill either.
Can I pay my bill without having an online account?
Yes. There are several additional ways to pay your bill:
You can add a minimum of $15 to your prepaid account.
*A service fee applies when paying your bill at a C Spire payment kiosk or CheckFreePay and Western Union payment locations.
Please note that checks are not accepted at C Spire in-store payment kiosks.
Can I set up automatic payments for my bill?
Can I get multiple lines on the $30 0GB High Speed Data Plan?
You can but there are no additional line discounts on that plan and the additional lines do not qualify for an AutoPay discount. It may not provide you with the best value.
I already have multiple prepaid phones with C Spire. Why do I have to transfer them to a single account?
We apologize for the inconvenience. The way they were linked before was for display purposes only. In order to provide plans with discounts for additional lines we had to make this change to our systems.
What fees and taxes do I have to pay?
All of the taxes (including sales tax) and most of the governmental fees for prepaid services are paid on your behalf. The only fee we pass on to customers is an e911 administration fee. This is a fee that is required to be remitted to state authorities in order to provide enhanced e911 services including location services via 911 calls made from a cell phone.
Free phone: Limited time offer. Offer has no cash value and are non-transferable. Offer requires activation of qualified prepaid monthly plans. Galaxy J3 or Moto E4 free after $60 mail in rebate. All prepaid plans are on 30-day cycles, include unlimited talk, text and picture messaging, and Speed Passes are available for purchase of additional high-speed data. Unlimited Basic Data with 0GB High Speed data: $30/mo. Unlimited Basic Data with 6GB High Speed data: $45/mo. for first line; up to 4 additional lines $30/mo. Unlimited Basic Data with 12GB High Speed Data: $60/mo. for first line; up to 4 additional lines $35/mo. Unlimited Basic Data with 25GB High Speed Data: $70/mo. for first line; up to 4 additional lines $45/mo. Additional lines must all be on same plan. All Prepaid plans offer $5 discount on the first line for enrollment in AutoPay. Loyalty Bonus Data: Available for 6GB, 12GB and 25GB plans as follows: 1GB bonus data upon first service renewal, 2GB upon 3rd renewal, 3GB upon 6th renewal. Service charges, credits and payments are not refundable and are not transferable. Network Management: Service and/or service plans may be changed, slowed, suspended, terminated, and/or restricted based upon usage, location, roaming, interference with our network or ability to provide quality service to other users, or for any reason in C Spire's sole discretion. Data usage and service quality varies by device, apps, available network speeds, roaming, file sizes and/or as a result of update settings. Customers must be 18 years of age to activate service in FL, MS, and TN, and 19 years of age to activate service in AL. Your prepaid service fee includes applicable federal, state, and local taxes and other assessments that C Spire is required by law to collect and remit to the applicable government authority. Certain fees are retained by C Spire. See cspire.com and Customer Service Agreement for details and terms and conditions of service. © 2018 C Spire. All rights reserved.
