Effective Date: June 19, 2018
INFORMATION COLLECTION AND USE
We may collect the following personal information from you:
C Spire does not design its Sites to attract, nor do we knowingly collect personal information from children under thirteen (13) years of age. Ordering Services from C Spire is limited to adults (eighteen (18) years of age or older or as otherwise legally defined).
We use this information to:
USER ACCESS AND CHOICE
C Spire prides itself on providing you a personalized experience. But we understand that participating in personalization is your choice to make. That is why we have created a Your Preference Profile, so you may view your choices about how we may contact you. If you are a customer of C Spire and the Account Holder, then you can manage the privacy preferences of each mobile number on your account. If you are not the Account Holder on the C Spire account, you may have the ability to manage certain preferences subject to modification by the Account Holder.
Upon request, C Spire will provide you with information about whether we hold any of your personal information. You may access, correct or request that we stop collection of and/or delete certain information by logging into Your Preference Profile or sending an email with such request to firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
In our capacity as a processor for our business services customers, we acknowledge that you have the right to access your personal information. C Spire has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to our business services customer (the data controller). If requested by a business services customer to remove personal information, we will respond within a reasonable timeframe.
In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing our Services.
Section 222 of the Telecommunications Act of 1996, as amended (the "Telecommunications Act") establishes certain criteria regarding the use of certain telephone customer information that we collect from our customers solely by virtue of the customer-carrier relationship, such as quantity, technical configuration, type, destination, location and amount of use of the telecommunications services you receive, as well as billing information. The Telecommunications Act refers to this type of information as "customer proprietary network information," or CPNI. C Spire will disclose and/or use CPNI only as permitted by the Telecommunications Act and applicable rules and regulations. In complying with the Telecommunications Act, we may ask for our customers opt in to our use of certain information for marketing purposes. You may change these preferences at any time by visiting Your Preference Profile.
We may periodically contact you regarding promotions, offers, products or services from C Spire, its affiliates, and/or third parties via email, SMS text message and regular mail. We may also periodically contact you regarding your C Spire account status, phone or other matters relevant to C Spire customers or potential customers. You may opt out of receiving promotional communications from us as provided in Your Preference Profile. You also have the ability to cease receiving promotional communications at any time by contacting us at email@example.com, following the instructions contained within emails you receive, and by sending STOP in reply to a promotional text.
TRACKING TECHNOLOGIES AND PASSIVE COLLECTION
Technologies such as: cookies, beacons, tags and scripts are used on the Sites by C Spire and our marketing partners, affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
A cookie is a small text file that is stored on a user's computer. We may use both session cookies and persistent cookies on the Sites. Session cookies make it easier for you to navigate our Sites while persistent cookies enable us to track and target the interests of users to enhance your experience and personalization on the Sites. Session cookies expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We do not link the information we store in cookies to any personal information you submit while on the Sites.
As is true of most websites, we gather certain information automatically. As discussed above, this information includes IP addresses, browser type, ISP provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about the user base as a whole.
C Spire takes precautions to protect your personal information against unauthorized disclosure, theft and misuse. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using a secure connection. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.
We may retain personal information we control and personal information we process on behalf of our business services customers for as long as an account is active, as needed to provide you or our business services customers with Services, comply with our legal obligations, resolve disputes and/or enforce our agreements.
Also note that when you use third party applications or some portions of the Sites such as social networking services, any personal information you share is visible to other users and C Spire cannot protect it. You are responsible for the protection of the personal information you choose to share on third party applications or open portions of the Websites. Please be careful when doing so.
If you have any questions or if you would like to discuss the privacy policies and practices of C Spire, you may contact us by phone, email or regular mail at the address set forth below:
1018 Highland Colony Parkway, Suite 300
Ridgeland, Mississippi 39157
Attn: Director, Product Development & Management
Support 24 hours a day: 1-855-CSPIRE5 (277-4735)