C Spire Cares.
Taking action through COVID-19 and every day.
Committed to you, now more than ever.
Before we even heard the name COVID-19, C Spire put in the work to
keep you connected through it. We built our networks, data centers
and other services for the ultimate reliability, even in the most
challenging situations.
Each day, we're still finding
more ways to better serve you through the outbreak so you can
quickly and safely get the services you need.
Open 24/7 at cspire.com for shopping and support.
With our online store, you can place orders and get support anytime. Plus, when you shop online, you'll have options like free same-day delivery and same-day curbside pickup in select locations.
More high-speed data at no extra charge.
We're providing our wireless customers with double the high-speed data up to 25GB at no extra charge through September 30.
More network capacity during the COVID-19 outbreak.
To meet growing data and communication needs, we're expanding capacity on our wireless, home fiber and business networks so our customers and communities get the reliability they need.
C Spire Pop-Up WiFi in select parking areas.
We're offering complimentary WiFi access outside of select C Spire stores and participating businesses to help you connect from the safety of your vehicle. Find a WiFi Pop-Up location near you.
News and Updates
Find the latest information about how we're working to serve our customers and communities during the COVID-19 outbreak.
COVID-19
News and Updates
News and Updates
COVID-19
C Spire Wireless
What happens if I can't pay my bill on time due to COVID-19?
Through the My C Spire app and our online account
management tool, it's easy to make payments from anywhere.
However, we're also working with customers directly impacted by
the virus on an individual basis to make sure they continue to
have access to the services and assistance they need.
If you have additional questions, click here to schedule an appointment with a representative.
How are C Spire stores responding to COVID-19?
Since the start of the outbreak, we've taken precautions to
ensure that our customers and Team Members stay safe and
healthy, including disinfecting our stores daily and regularly
cleaning high-traffic areas. Since then, we've made additional
changes to our store operations to better serve our customers. Check
our list to see which stores are currently open to serve
customers and which are closed temporarily. Stores hours have
also been adjusted during this time.
To help
our customers quickly and safely get the services they need,
we're introducing same-day delivery in select locations, as
well. Learn
how it works and if it's available in your area.
You can always take care of your C Spire needs online. Use the
My C Spire app or our online account management tool to make
bill payments. Or visit cspire.com to upgrade your device, add a
new line and more, plus get bonuses like free activation and
free next-day delivery in most cases.
What if I need to make a cash payment?
We're making sure our customers have a variety of safe and
convenient options for staying current on their bill during the
COVID-19 outbreak.
Sign in to manage your
account at cspire.com or download the
free My C Spire app
to make bill payments from home or on the go. Through the
website and the app, you can also set up AutoPay.
Use Express
Pay to make payments without having to sign in or dial #PAY
(#729) on your C Spire phone.
Don't have an
alternative to cash? Read
our blog post to find convenient ways to make a cash payment
on your C Spire bill.
What new delivery options is C Spire offering during the outbreak?
While all online orders can receive free shipping with next-day
delivery in most cases, we're also introducing new same-day
delivery in select locations. See
if it's available in your area. This provides our customers
with another way to quickly and safely get the services they
need.
To use this option, shop at
cspire.com, select “Get It Today” at checkout and follow the
instructions to call your store. We'll check if your address is
eligible for same-day delivery and, if so, ask if you'd prefer
no-contact delivery (verifying your ID and delivering your order
from a maximum, healthy distance). We'll then confirm your
order, give an estimated delivery time and help you complete
your purchase. Upon arrival, our driver will verify you ID and
deliver your order.
What are the best ways to service my account with store operational changes/closures?
http://blog.cspire.com/corporate/c-spire-changes-retail-hours-locations-during-covid-19
What do I do if I need more data than I have on my current plan?
All of the wireless plans that we sell today feature unlimited talk, text and data. However, for customers on older plans, we make switching online simple. We also don't place restrictions or charge upgrade fees for adjusting your plan as your needs change.
What if my phone or computer breaks?
All of the wireless plans that we sell today feature unlimited talk, text and data. However, for customers on older plans, we make switching online simple. We also don't place restrictions or charge upgrade fees for adjusting your plan as your needs change. We'll keep all C Spire Repair Centers open to support you as long as we know that we can safely do so. Our technicians are certified to repair and service a wide variety of devices, including most popular smartphones and even Mac computers at select locations. Find a C Spire Repair Center near you.
How can I sanitize my phone to reduce exposure to germs?
Per CDC guidelines, washing your hands and avoiding touching your face are essential, but our phones are in our hands and on surfaces all day and thus can increase risk of infection. While most modern smartphones are at least partially water resistant, disinfectant wipes are the easiest way to kill germs and sanitize your phone without damaging it. If using a spray disinfectant, be sure to use a soft cloth that won't leave lint on your screen or in your device.
How is C Spire Wireless helping Mississippi schools?
We're working with Mississippi school districts to offer free wireless data for approved learning websites. For a limited time, K-12 students can access these websites on their C Spire wireless device without it counting against data usage on their wireless plan:
-
- www.edulastic.com
- www.mathjax.com
- www.edgefonts.com
- www.edgefonts.net
- edulastic.elasticbeanstalk.com
- www.edgenuity.com
- www.speechstream.net
- www.sophia.com
- www.pglms.com
- desmos.com/calculator
- www.learnosity.com
- www.explorelearning.com
- el-gizmos.s3.amazonaws.com
- www.instructure.com
- www.login.i-ready.com
- www.clever.com
- www.edmentum.com
- www.usatestprep.com
- www.mobymax.com
- www.readingplus.com
- www.prodigygame.com
- www.nearpod.com
- www.k12els.com
- www.ixl.com
- www.everfi.com
- www.squigglepark.com
- www.readingeggs.com
- www.thinkcentral.com
- www.hmhco.com
- www.algebranation.com
- www.istation.com
- www.activeschool.net
- www.discoveryeducation.com
- www.chesskids.com
- www.khanacademy.com
- www.legendsoflearning.com
- www.scholastic.com
- www.studyisland.com
- davidsoninstitute.com
- lexialearning.com
- achievement.com
- www.edcite.com
- www.freckle.com
- www.acceleratelearning.com
How does the CARES Act affect my business wireless service?
With the federal government's CARES Act, many organizations can
receive special U.S. Small Business Administration loans to
support business continuity. You may qualify for financial
relief for eligible utilities like your C Spire wireless
service, as well as business expenses such as payroll and rent.
Read our blog post to learn how the CARES
Act can help with your business wireless service, or visit the U.S. Small Business Administration's
website for more information on COVID-19 relief.
C Spire Business
How does the CARES Act affect small business customers?
To alleviate the economic impact of the coronavirus on both
individuals and businesses, Congress passed the Coronavirus Aid,
Relief and Economic Security (CARES) Act on March 27. The
legislation provides economic assistance to small businesses
which also includes loans for utilies such as telephone and
internet access.
Paycheck Protection Act
Who is eligible for a Paycheck
Protection loan?
• Businesses and 501(c)(3)s with less
than 500 employees are eligible for this new loan.
•
Sole proprietors, independent contractors, and self-employed
individuals may also be eligible.
Is
there a cap on the loan amount?
The maximum loan
amount will be the lesser of $10 million or 2.5 times the
average monthly payroll based on the prior year's payroll.
What expenses are eligible to be paid
from the loan?
• Payroll costs, including costs
related to the continuation of group health care benefits during
periods of paid sick, medical, or family leave, and insurance
premiums; and employee salaries, commissions, or similar
compensations
• Payments of interest on any mortgage
obligation (which shall not include any prepayment of or payment
of principal on a mortgage obligation)
• Rent
(including rent under a lease agreement) and Utilities (incl.
telephone, or internet access)
• Interest on any other
debt obligations that were incurred before February 15, 2020
More details can be found through the SBA: https://www.sba.gov/funding-programs/loans/coronavirus-relief-options
How is C Spire Business helping during the outbreak?
Already, we're working with local and state government to provide needed infrastructure, including emergency bandwidth for hospitals and other critical-needs operations in our region. Through the Mississippi Optical Network (MissiON), we're also able to provide all state universities with dual 100Gbps links, delivering the speed and bandwidth necessary for online education.
Is C Spire offering payment assistance for business customers affected by COVID-19?
As part of our FCC Pledge C Spire Business will not terminate service to any small business customers with fewer than 50 employees because of their inability to pay their bills. C Spire will also waive any late fees that a small business customer incurs because of their economic circumstances involving COVID-19. If you've been directly impacted by COVID-19 and want to apply for special payment assistance, please submit a request. For our business customers, we're able to offer this assistance on our VoIP and internet services only.
What do I do if my business is forced to work from home?
We always have a variety of tools to provide simple, successful
business continuity. But as more customers reached out to us for
help in readying their organization to work remotely, we created
a simple solution.
With our "Work from
Anywhere" Toolkit, businesses can acquire the tools to
effectively collaborate and work from home or on the go with
powerful tools like Office 365 and the UC-One app. See
how you can get your business remote-work ready.
How is C Spire Business prepared for emergencies?
With 24/7 monitoring and proactive steps to ensure reliability,
we built our full suite of business solutions to keep you
connected, backed by our dedicated local support team.
Especially during difficult times, we know that your business
relies on us. That's why we stay two steps ahead.
Our
business fiber internet delivers symmetrical upload and download
speeds with individual connections for each customer. No data
caps, buffering or overages. We're also here to offer consulting
services so that every business can equip the ideal technology
to operate effectively for their customers. Contact us to get started.
What is the C Spire Business Continuity Plan?
C Spire maintains a robust business continuity and crisis management program that is reviewed on a regular basis. Individual lines of business across C Spire have specific plans based on the nature of possible impacts to our business operations. We take an impact-based approach to business continuity by designing preparedness and response plans that address the availability of our workforce, workplaces, technologies and critical interdependencies. Our Team Member population size and geographic diversification provide an inherent resiliency advantage. Finally, offices experiencing mandatory closures have maintained essential business functions, processes and customer support resulting in no disruptions to customer services to date.
Will my internet services be impacted?
C Spire maintains a network of over 9,750 miles of buried fiber delivering high-speed connectivity to our business and home customers. We routinely meet the highest industry standards for uptime and reliability, and the current circumstances should not change that.
Will my cloud services be impacted?
C Spire remains committed to meeting its service level agreements for our cloud services. We've designed our data centers and cloud infrastructure for maximum availability and resilience. We also have a robust capacity management process to provide cloud service scalability. At this time, we do not expect any disruption to cloud service availability due to the COVID-19 virus.
Will my VoIP phone services be impacted?
C Spire maintains our hosted VoIP product in our data centers, and we do not expect any disruption at this time due to the COVID-19 virus.
Will there be delays in your supply chain due to COVID-19?
C Spire is committed to upholding the terms and agreements set with your company. We maintain a multi-sourcing strategy for most of our components, and we work continuously to avoid delays that impact customers. For products or components supplied predominantly from high-risk countries, we are expanding our alternate sourcing options to minimize potential future disruptions.
What impact is COVID-19 having on lead times for hardware?
If COVID-19 continues to intensify, lead times may further increase. We are working diligently to minimize potential added lengthening of lead times, and we will keep you informed on any impacts that might affect your business.
What impact, if any, will there be to receiving spare parts?
We do not currently expect issues in providing spare parts. At present, the only delays we are experiencing are with delivery to customers who have limited access to their sites or where there are transportation delays.
Do you have any concerns regarding support or staffing for hardware replacements or installs for customers?
Our Team Member population depth and geographic diversity provide inherent resilience to the continuity of our hardware and services within the region. We are committed to meeting all our agreements throughout this situation, so that your business can continue to operate as normal.
How can I get updates on COVID-19 from C Spire?
We will advise you of any important service notifications via your standard account contacts and communication channels. If you have any questions or concerns regarding COVID-19, we ask that they be channeled through the existing Account Management or Account Service teams that you use for all routine business communications. This page will be updated with the latest information we have available.
C Spire Home
How is C Spire Home helping during the outbreak?
From our fiber internet to our home phone service, we built our network to keep you connected through situations just like this. C Spire Fiber delivers gigabit speeds with enough bandwidth for everyone in your family. Our customer care representatives are also available 24/7 to offer support if any issues arise.
What happens if I can't pay my bill on time due to COVID-19?
Through the My C Spire app and our online account
management tool, it's easy to make payments from anywhere.
However, we're also working with customers directly impacted by
the virus on an individual basis to make sure they continue to
have access to the services and assistance they need.
If you've been directly impacted by COVID-19 and want
to apply for special payment assistance, feel free to submit
a request.
Are you still completing in-home installations and service calls?
While we are installing homes and providing support, we're
implementing limited-contact appointments to deliver the
services you need in the safest way possible.
C Spire Home technicians are practicing social distancing
(keeping a distance of at least 6 feet), wearing face coverings,
washing their hands for at least 20 seconds at a time,
disinfecting surfaces and tools frequently, and following all
other CDC recommendations. We're also making sure that all
technicians in the field are healthy.
Our
technicians will attempt to provide service from outside your
home first. We'll place your equipment at your door with
easy-to-follow instructions for the next steps.
If we do need to enter your home, we're limiting technicians to
connecting and troubleshooting your primary internet outlet. For
additional outlets, we're glad to offer self-service support
online, including tutorial videos and video chats for technical
help.
We ask that you reschedule your
appointment if anyone in your home shows symptoms or believes
they may be sick. Call us at 1-855-438-1009, and we'll be glad
to reschedule at no charge to you. Watch our video to
learn more.
How can C Spire help me with working from home or going to school online?
We designed C Spire Fiber internet to offer the perfect
solution for families, even when everyone has to be on at once.
With our gigabit speeds and powerful bandwidth, it's easy for
students to learn online, parents to work from home, kids to
play games online and more at the same time - all without data
caps or overage charges.
We also deliver an
individual fiber connection for each home, so you don't have to
share bandwidth with your whole neighborhood. Plus, with C Spire
Smart WiFi, your whole home can enjoy wall-to-wall WiFi that
adapts and optimizes to how you use it, delivering the best
speed where you need it most.