Check your old device for the following things.
It has to work. Make sure it powers on, unlocks and goes to the home screen.
No cracks, screen dead spots or broken glass, front or back.
No liquid damage or corrosion.
No modifications or disassembled pieces.
Back up your photos, contacts, etc.
Not required, but definitely a smart move.
Make sure your device meets the trade-in criteria.
iPhone/iPad owners, read the section below.
Send your trade-in to us using the envelope we provide with your new device shipment.
Send within 10 days of getting your new device. If you didn’t get a trade-in credit when you ordered, we’ll apply it to your bill within 45 days receiving your trade.