Will I lose my contacts, apps or pictures if I get a new phone?

Transferring files and information to your new phone is simple with our step-by-step guides online. Just find your device here to get started.

Can I keep my current number?

Most customers will be able to keep their number when they switch to C Spire. The exception is out-of-state numbers. Customers cannot port in and keep their number from another state at this time.

Can I trade in my phone if I buy online?

Yes, you can get trade-in credit for most smartphones.

Will I have to go without a phone for any period of time if I switch to C Spire and buy a new phone online?

No, if you are trading in, you won't have to send us your old phone until after you receive and activate your new phone.

How long will it take to get my phone?

We offer free shipping for all orders at cspire.com, and most arrive next day. You can also check to see if free same-day curbside pickup are available in your area.

Do I need an online account to buy a new phone?

If you're new to C Spire, an online account is not required to buy a new phone. However, be sure to register for an online account once you are a customer for access to the easiest way to shop and manage your account.

Can a rep help me if I am buying online?

Absolutely. You can chat with a retail rep through our online web chat or talk to a rep on the phone at 855-CSPIRE-5, 24/7.

What if I'm not sure which device to get?

Our retail reps are available to help you find the perfect phone through online web chat 24/7. Is my personal information secure when I buy online? Yes. At C Spire, we value and respect your privacy. We're committed to keeping our customers' information secure and will never share or sell your information to other parties.

When can I expect my first bill?

Your bill cycle and billing due date depend on when you started your account with us. To talk with a live rep about your C Spire bill, use our online web chat.

Do I need to disconnect with my old provider?

If you transferred your number from your old provider to C Spire, no further action is needed to disconnect your number from your old provider.

If you did not transfer your number from your old provider to C Spire and instead received a new number from C Spire, you will need to contact your old provider to disconnect your number.

How will adding a new line impact my bill?

If you buy with a device payment plan, you'll have a monthly payment for your device for the term of the agreement. You'll also have a monthly charge for the new line on the account.
Taxes will be charged at the time of the sale. If you buy a new device without a device payment plan or two-year contract, your bill will not change beyond the monthly cost of the new line. All online orders get free activation and come with free shipping.

When will I see the new line show on my monthly bill?

You'll see your new line on your next bill. Remember, any promotional credits are distributed in monthly installments and may not begin until your third bill, depending on the promotion.

Can I trade in my phone if I buy online?

Yes, you can get trade-in credit for most smartphones.

How long will it take to get my phone?

We offer free shipping for all orders at cspire.com, and most arrive next day. You can also check to see if free same-day curbside pickup are available in your area.

Do I need an online account to add a new line?

If you're already a C Spire customer, you will need to log into your account to add a new line. Need to set up your account? Click here to get started.

Do I have to change my plan to add a new line?

No, but you may want to look into changing your plan to find the best deal. Remember, all lines must be on the same plan in order to get multi-line discounts.

Can a rep help me if I am buying online?

Absolutely. You can chat with a retail rep through our online web chat or talk to a rep on the phone at 855-CSPIRE-5, 24/7.

What if I'm not sure which device to get?

Our retail reps are available to help you find the perfect phone through online web chat 24/7.

Is my personal information secure when I buy online?

Yes. At C Spire, we value and respect your privacy. We're committed to keeping our customers' information secure and will never share or sell your information to other parties.

Will I lose my contacts, apps or pictures if I get a new phone?

Transferring files and information to your new phone is simple with our step-by-step guides online. Just find your device here to get started.

How will upgrading impact my bill?

If you buy with a device payment plan, you'll have a monthly payment for your device for the term of the agreement. There won't be any other changes to your bill.

Taxes will be charged at the time of the sale. If you buy a new device without a device payment plan or two-year contract, your bill will not change beyond the monthly cost of the new line. All online orders get free activation and come with free shipping.

Can I trade in my phone if I buy online?

Yes, you can get trade-in credit for most smartphones.

Will I have to go without a phone for any period of time if I buy a new phone online?

No, if you are trading in, you won't have to send us your old phone until after you receive and activate your new phone.

How long will it take to get my phone?

We offer free shipping for all orders at cspire.com, and most arrive next day. You can also check to see if free same-day curbside pickup are available in your area.

Do I need an online account to upgrade?

If you're already a C Spire customer, you will need to log into your account to upgrade your phone. Need to set up your account? Click here to get started.

Do I have to change my plan to upgrade my phone?

No, you can keep your existing plan.

Can a rep help me if I am buying online?

Absolutely. You can chat with a retail rep through our online web chat or talk to a rep on the phone at 855-CSPIRE-5, 24/7.

What if I'm not sure which device to get?

Our retail reps are available to help you find the perfect phone through online web chat 24/7.

Is my personal information secure when I buy online?

Yes. At C Spire, we value and respect your privacy. We're committed to keeping our customers' information secure and will never share or sell your information to other parties.