Will I lose my contacts, apps or pictures if I get a new phone?

Our step-by-step guides make it easy to transfer your files and info from your old phone to the new one. Just find your device to get started.

Can I keep my current phone number if I switch to C Spire?

In most cases, you can bring your phone number from another carrier to C Spire in seconds, even out-of-state numbers. Be sure to enter your phone number during checkout to see if it can be transferred.

Can I trade in my phone if I buy one online?

Absolutely. You can get trade-in credit toward new devices for most smartphones. Find out more about our trade-in offer.

Will I have to go without a phone at any point if I buy a new phone online?

Nope. If you’re trading, you won’t have to send us your old phone until after you get and activate your new phone. Just be sure to get your trade-in to us within 14 days after activating the new one.

How long will it take to get my new phone?

All online orders get free shipping, with next-day delivery in most cases. You can also check to see if free same-day curbside pickup is available in your area during checkout.

Do I need an online account to add a line?

If you’re new to C Spire, you won’t need an online account to buy a new phone. Be sure to sign up for one after you switch, though, for the easiest ways to shop and manage your account.

Can a rep help me if I’m buying online?

Sure thing. You can chat with a retail rep through our online web chat. Or for 24/7 help, feel free to call our support reps at 855-CSPIRE-5.

What if I’m not sure which device to get?

That’s what our reps are here for. Chat with us online or call our support reps 24/7 at 855-CSPIRE-5 for help finding the perfect device for you.

Is my personal information secure when I buy online?

Absolutely. At C Spire, we value and respect your privacy. We’re committed to keeping your information secure, and we never share or sell your information to other parties.

When can I expect my first bill?

Your bill cycle and billing due date will depend on when you switch to C Spire. You can chat with us or call 855-CSPIRE-5 to talk with a rep about our billing process.

Do I need to disconnect from my old carrier?

During checkout, you can select the option to keep your current phone number. In that case, no other action is needed to bring your number to C Spire from your old carrier.

If you chose to get a new number instead of keeping your current one, you’ll need to contact your old carrier to ask them to disconnect your old number.

Will I lose my contacts, apps or pictures if I get a new phone?

Our step-by-step guides make it easy to transfer your files and info from your old phone to the new one. Just find your device to get started.

How will upgrading impact my bill?

If you buy a new phone on a device payment plan, you’ll see the monthly payment for it on your bill each month. You’ll also see the monthly charge for your new line. Taxes are charged at the time you buy the phone.

If you buy a new phone without a device payment plan or bring your own phone, your bill won’t change unless you get a new line. In that case, you’d see the monthly service cost for that new line added to your bill. All online device orders get free shipping.

When will my new line show up on my bill?

You’ll see the charge for your new line on your next bill. Remember, any credits from deals are distributed in monthly installments and may not start until your third bill, depending on the promotion.

Can I trade in my phone if I buy one online?

Absolutely. You can get trade-in credit toward new devices for most smartphones. Find out more about our trade-in offer.

Will I have to go without a phone at any point if I buy a new phone online?

Nope. If you’re trading, you won’t have to send us your old phone until after you get and activate your new phone. Just be sure to get your trade-in to us within 14 days after activating the new one.

How long will it take to get my new phone?

All online orders get free shipping, with next-day delivery in most cases. You can also check to see if free same-day curbside pickup is available in your area during checkout.

Do I need an online account to add a line?

If you’re already a C Spire customer, you’ll need to sign into your account to add another line. Need to set up your online account? You can get started here.

Do I need to change my plan to add a new line?

Nope, but you may want to check out our other plans to make sure you’re getting the best deal. Some of our plans feature multi-line discounts, which can save you a ton of money each month. Remember, you’ll need all of your lines on the same plan to get the discount. Check out our plans here.

Can a rep help me if I’m buying online?

Sure thing. You can chat with a retail rep through our online web chat. Or for 24/7 help, feel free to call our support reps at 855-CSPIRE-5.

What if I’m not sure which device to get?

That’s what our reps are here for. Chat with us online or call our support reps 24/7 at 855-CSPIRE-5 for help finding the perfect device for you.

Is my personal information secure when I buy online?

Absolutely. At C Spire, we value and respect your privacy. We’re committed to keeping your information secure, and we never share or sell your information to other parties.

Will I lose my contacts, apps or pictures if I get a new phone?

Our step-by-step guides make it easy to transfer your files and info from your old phone to the new one. Just find your device to get started.

How will upgrading impact my bill?

If you buy a new phone on a device payment plan, you’ll see the monthly payment for it on your bill each month. There won’t be any other changes to your bill. Taxes are charged at the time you buy the phone.

If you buy a new phone without a device payment plan or bring your own phone, your bill won’t change unless you get a new line. In that case, you’d see the monthly cost of that new line added to your bill. All online device orders get free shipping.

Can I trade in my phone if I buy one online?

Absolutely. You can get trade-in credit toward new devices for most smartphones. Find out more about our trade-in offer.

Will I have to go without a phone at any point if I buy a new phone online?

Nope. If you’re trading, you won’t have to send us your old phone until after you get and activate your new phone. Just be sure to get your trade-in to us within 14 days after activating the new one.

How long will it take to get my new phone?

All online orders get free shipping, with next-day delivery in most cases. You can also check to see if free same-day curbside pickup is available in your area during checkout.

Do I need an online account to upgrade?

If you’re already a C Spire customer, you’ll need to sign into your account to upgrade your phone. Need to set up your online account? You can get started here.

Do I need to change my plan to upgrade my phone?

Nope, you can upgrade on your existing plan. Plus, you’ll even qualify for our best deals if you’re on one of our Everybody Deals, Real Deal or Unlimited with CashBack plans. Check out our latest deals here.

Can a rep help me if I’m buying online?

Sure thing. You can chat with a retail rep through our online web chat. Or for 24/7 help, feel free to call our support reps at 855-CSPIRE-5.

What if I’m not sure which device to get?

That’s what our reps are here for. Chat with us online or call our support reps 24/7 at 855-CSPIRE-5 for help finding the perfect device for you.

Is my personal information secure when I buy online?

Absolutely. At C Spire, we value and respect your privacy. We’re committed to keeping your information secure, and we never share or sell your information to other parties.