Wireless Support

How to get the monthly AutoPay Credit

For Postpaid Customers: To receive a monthly credit on your bill, make sure the following services are set up on your account.
  • AutoPay
  • Paperless Billing
  • One of these plans:
    • Connect Elite - $10 per-line credit
    • Connect Premium - $10 per-line credit
    • Connect Plus - $10 per-line credit
    • Connect Essential - $10 per-line credit
    • Connect & Protect Advanced - $10 per-month credit
    • Connect & Protect Intermediate - $10 per-month credit
    • Connect & Protect Beginner - $5 per-month credit
IMPORTANT: Set up AutoPay with a debit card or bank account to receive the full monthly AutoPay credit. You'll receive half the monthly credit amount if you use a credit card for AutoPay.
 
 
Here's what you need to know about the credit for postpaid plans:
 
Once I enroll in AutoPay and Paperless Billing, when will I start getting the AutoPay credit on my account?
 
On the day your payment is due, your account will be evaluated to confirm the following:
  • At least one person on your account is on an applicable plan
  • Your account is enrolled in AutoPay
  • Your account is enrolled in Paperless Billing
  • Your AutoPay draft was successful
If all of these things are true, the AutoPay Credit will be applied to your account and listed on that month's invoice.
Does every subscription on the account get the AutoPay Credit?
 
It depends on the plan. If we say that the credit is "per line," then each subscription on the plan will receive the credit amount. If the credit is "per month," then the credit amount will be applied once. Remember, you need to have both AutoPay and Paperless Billing set up to receive the credit.
Does my AutoPay payment method affect my credit amount?
 
Yes. Use a debit card or bank account to receive the full monthly credit amount. You'll receive half the monthly credit if you use a credit card.
What happens if the AutoPay draft is not successful?
 
You will be notified via the email address you provided in your account profile that the AutoPay draft was not successful, and you will be required to pay your balance using another method.
Can I stop AutoPay and Paperless Billing?
 
Yes. You can stop AutoPay and Paperless Billing at any time, but you will not receive the AutoPay Credit if you aren't enrolled in both services.
Where on my bill will I see the credit?
 
Under the Current Month Account & Subscriber Charges, you will see the line item "AutoPay Credit."
What do I do if I have issues with my AutoPay?
 
Chat with us or call us at 1-855-CSPIRE5 (277-4735).
If you no longer offer my plan, will I still receive the AutoPay credit each month?
 
Yes. These plans are no longer available for new customers, but customers currently on one of these plans will continue to receive a monthly AutoPay credit if all requirements for the credit are met.
  • Real Deal Unlimited - $10 per-month credit
  • The Everybody Deal - $10 per-month credit
  • The Everybody Deal Plus - $15 per-month credit
  • The Everybody Deal All-In - $15 per-month credit
  • Real Deal (10GB) plan - $10 per-month credit
  • Simple Unlimited - $15 per-month credit
  • More Unlimited - $15 per-month credit
  • Unlimited with CashBack on Your Bill - $15 per-month credit
  • Talk & Messaging Unlimited - $10 per-month credit
  • Ultimate Connect - $15 per-month credit
  • Essential Connect - $15 per-month credit
 
Note: This AutoPay Credit offer is available for postpaid customers on an applicable plan enrolled in AutoPay and Paperless Billing. Customers will receive the bill credit upon a successful attempt to process the payment. Cancellation of the plan, AutoPay, or Paperless Billing will result in cancellation forfeiture of the credit. Limit one AutoPay Credit per account. Offer available for a limited time only.
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