Wireless Support

Returning Items Online

A return of items purchased at cspire.com or at a full-service C Spire store can be started online. View our Return and Exchange Policy or find instructions below for submitting your return online.
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Click on Order History.
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Select the order number containing the items you want to return. Adjust the number of items being returned, as needed.
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Click Request a Return. Then, you’ll see the items in your order eligible for return.
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If an item is eligible for return, it will have a checkbox next to it. Select what you want to return and click Continue. If an item is not eligible for return, it will have an (i) next to it. Hover over the (i) icon to learn why the item isn’t eligible for return.
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Select a reason for returning the items and continue.
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Review and accept the Return Terms & Conditions.
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Receive your return confirmation and check your email for the prepaid shipping label and packing slip.
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Package your items as directed and take your package to a UPS drop-off location.
Things to note:
  • New lines of service cannot be returned online. Please go to a C Spire store for assistance.
  • If you return a device that you purchased as an upgrade, you must have another device to activate in its place to continue service. (Any other C Spire-capable device will work.) If you don’t have another device to activate, please go to a C Spire store to return your device.
  • Here are some of the reasons why an item may not be eligible for return online.
    • The return period for eligible items may have expired.
    • The items may have been purchased from somewhere other than a full-service C Spire store.
    • The items may have been free as part of a reward or promotion.
    • The items may not be eligible for online return, like an Apple Watch or Apple Pencil.
    • The order may have been voided or cancelled.
    • The items may have already been submitted for return.
    • The account may have a past-due balance or be inactive.
    • You may have reached the maximum number of returns for this order.
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