Wireless Support

How to troubleshoot data issues on your iPhone

Are you on a metered data plan? If so, first confirm that you have unused data remaining. Go to datapass.cspire.com to check your remaining data. If you need more data, you can purchase a data pass at that time. Important: You must turn off Wi-Fi before checking your remaining data (Settings > Wi-Fi > toggle off).
 
If you have remaining data or are on an unlimited data plan, troubleshoot the issue by following the steps below:
1
Turn off Wi-Fi by going to Settings > Wi-Fi > toggle off.
2
Check your signal strength. Ensure you have enough strength to be able to connect to the mobile network. Your device's display should show 3G or LTE in the upper left corner.
3
Check that cellular data is enabled on your iPhone. Go to Settings > Cellular > toggle on.
4
Check that you're not connected to a VPN. Go to Settings > General > VPN. You should see "Not Connected." If you are connected to a VPN, select the VPN, then select "Remove/Delete VPN."
5
Check that there is no Profile listed by going to Settings > General. If a Profile is set up, you'll see it below VPN. There should not be a Profile listed. If there is, select it, then select "Remove/Delete Profile."
6
If you still can't access data, reset the network settings by going to Settings > General > Reset > Reset Network Settings.
7
If that didn't work, reset all settings by going to Settings > General > Reset > Reset All Settings.
8
As a final step, you can perform a factory reset by going to Settings > General > Reset > Erase All Content and Settings. Your device will power off and a progress bar will appear while data is being erased. The device will power back on once all data is erased.
 
Please note that doing this will erase all information on your device and reset it back to factory default settings.
If the steps above didn't resolve your issue, contact us at 1-855-277-4735.
 
NOTE: We recommend connecting to a Wi-Fi network as a temporary solution for accessing data.
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