Customer Service Agreement

C Spire Wireless Customer Service Agreement

Effective Date: May 22, 2023

Welcome to C Spire Wireless ("C Spire"). C Spire provides wireless service to you in accordance with the terms and conditions set forth in this Customer Service Agreement and applicable law. This Service Agreement incorporates, as if fully set forth herein, C Spire's Privacy Policy posted at https://www.cspire.com/web/legal/privacy-policy, C Spire's Terms of Use posted at https://www.cspire.com/web/legal/terms-of-use, C Spire's Device Locking Policy posted at https://www.cspire.com/web/legal/terms-of-use#DLP and other documents referenced and incorporated as if set forth fully herein below (collectively, "Service Agreement"). 

Please carefully read this Service Agreement because it contains important information regarding your rights and obligations, as well as C Spire's. If you do not agree to the terms and conditions of this Service Agreement, do not activate or begin using C Spire's wireless service.

NOTICE OF ARBITRATION AGREEMENT

THIS SERVICE AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. IT REQUIRES YOU TO RESOLVE DISPUTES THROUGH ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN BY WAY OF A JURY TRIAL OR A CLASS ACTION.

1. Definitions of Certain Terms:
   
   If a term is not defined in this Service Agreement, you agree that it shall be construed in accordance with customary usage in the telecommunications industry. In addition, you recognize and acknowledge the following definitions apply to this Service Agreement: 
   
   • "C Spire," "us," "we," and "our" mean C Spire Wireless and its parents, subsidiaries, affiliates, agents, employees, successors and assigns;
   • "You" and "your" mean the individual or entity who is bound to the terms and conditions of this Service Agreement, as well as all authorized or unauthorized users or beneficiaries of the Service or Device;
   • "Service" shall mean any and all types of wireless service plan(s) you purchased from us or that were furnished by C Spire including, but not limited to, voice, data, video, broadband services and transmission services, whether provided via wireless, VoIP, time division multiplexing, broadband connection, or other transmission medium;
   • "Account" means the C Spire account that you opened to purchase wireless services from C Spire and, in opening your C Spire account, you agreed to pay the monthly service charge for your wireless service which is comprised of various fees, taxes, and governmental or regulatory surcharges, such as federal or state universal service fund surcharges;
   • "C SPIRE SWITCH" and "SWITCH" mean the talk, text and data Service available to residents of certain specified geographic areas on C Spire's network for a flat monthly subscription fee for each Device which is subject to the terms and conditions of this Service Agreement, specifically including, but not limited to, the terms and conditions contained in the paragraph titled, "Additional Terms and Conditions for C SPIRE SWITCH";
   • "Prepaid Service" means prepaying C Spire on a monthly basis the charges for talk, text and data Service subject to the terms and conditions of this Service Agreement, specifically including, but not limited to, the terms and conditions contained in the paragraph titled, Additional Terms and Conditions for Prepaid Service;
   • "Device" shall mean the wireless telephone, smartphone, personal digital assistant, laptop computer, tablet, and/or other device or equipment, including, but not limited to, accessories, that you have purchased or which have been furnished to you through lease by C Spire, a third party, or otherwise; and
   • "Software" means a Device's software interfaces, documentation, data, content and applications, as each may be updated or replaced by feature enhancements or other updates.
      
2. How You Accept This Service Agreement:
   
   You accept and agree to be bound by this Service Agreement by doing any of the following: (a) by agreeing in writing, by email, online, or in person; (b) by activating, using or paying for Service or the Device, or (c) by opening the Device's packaging. When you accept this Service Agreement, you are representing that you are at least the age of majority in the state where you reside and legally able to enter into a binding contract. If you are accepting for an entity, you are representing that you are authorized to bind that entity. You agree that you are responsible for access to or use of the Service and Device, and payment of all charges incurred on your Account by any user of the Service. By accepting, you agree to each and every term and condition contained in this Service Agreement. This Service Agreement will end when you or we terminate it as described herein below.
   
   
3. Your C Spire Account:
   
   If you have not already done so, please visit www.cspire.com to set up your Account in order to purchase or use C Spire's Service or a Device. You may be required to provide specific information and to create a user ID and password to establish an Account. You are responsible for the security of all of your user IDs, passwords, and registration information. In addition, you are solely responsible for any authorized or unauthorized use of your Account. Because you are responsible for any activity that occurs on your Account, we recommend that you regularly monitor the status of your Account. Any information that you provide to us in connection with your Account, including, but not limited to, contact and billing information, must be accurate and remain up to date. As we do not guarantee the security of your Account, please ensure that the login details for your Account are securely stored or saved. C Spire may in its discretion suspend or terminate any of your user IDs and passwords at any time with or without notice.
   
   
4. Service Provided by C Spire and Functionality Limitations:
   
   The Service provided under this Service Agreement is solely for your personal, residential use, and you shall not use the Service for any commercial purpose except in connection with a commercial Service you have purchased. Your use of the Service and Device may not cause harm to C Spire's network, may not be used to commit fraud, and must comply with the terms and conditions of the Permissible and Prohibited Uses of Your Service paragraph below.
   
   C Spire does not guarantee network availability or performance. Service may be changed, slowed, suspended, terminated, and/or restricted based upon usage, location, roaming, interference with our network or ability to provide quality service to other users, or for any reason in C Spire's sole discretion. Data usage and Service quality varies by device, apps, available network speeds, roaming, file sizes and/or as a result of settings. Actual download and upload speeds can depend on Device characteristics, network, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may also be impacted by transmission limitations, terrain, and in-building/in-vehicle use and capacity constraints.
   
   The Service purchased under your Account and this Service Agreement may be provided by C Spire or any of its affiliates. If you are purchasing multiple categories of Service under this Service Agreement or another agreement, i.e., wireless Service and VoIP Service, then your "Customer Proprietary Network Information" (as defined in 47 U.S.C. § 222(h)(1)) will be shared between C Spire and its affiliates as necessary to provide all categories of Service ordered by you as permitted by 47 C.F.R. § 64.2005(a)(1).
   
   
5. Permissible and Prohibited Uses of Your Service:
   
   The Service is intended and offered only for use in a manner consistent with the nature of the Service to which you have subscribed. Except to the extent that you have subscribed to commercial Service, you agree to use the Service for your own personal, household, or family purposes for the following permitted activities: (a) web browsing; (b) email; (c) voice calls; (d) messaging; (e) streaming; (f) uploading and downloading applications and content to and from the Internet and third-party stores; and (g) using applications and content without excessively contributing to network congestion. 
   
   You agree not to use the Service for any of the following: (a) resale; (b) as a substitute for private lines of dedicated data connections; (c) in conjunction with applications or devices which aggregate usage from multiple sources prior to transmission to our network such as Wi-Fi hotspots, tethers, Bluetooth®, or any other optic, wired, or wireless technology connecting computers or other equipment, unless all such sources are located within your household or belong to you or other persons covered by your Service; or (d) to generate revenue from conference calling or forwarding of traffic (i.e., "traffic pumping"). If you have subscribed to commercial or custom Service, the foregoing uses are permitted only to the extent they are explicitly allowed under the terms of such Service.
   
   You agree not to use the Service in any manner or for any purpose that is, or we reasonably determine may be, harmful to C Spire, its network, or other users including, but not limited to: (a) any activity that adversely affects the ability of other people or systems to access or use either our wireless Service or other parties' Internet-based resources; (b) attempted hacking of our network or any other user's Device; (c) intentionally uploading or sending viruses, worms, malware, corrupt files, Trojan horses, time bombs, or any other similar data, applications, or software which may harm another user, another user's Device, or C Spire's network; (d) denial of service attacks; or (e) the connection or use of any Devices which have the potential to harm or degrade C Spire's network or Service, except as may be specifically allowed by federal law. You also agree not to intentionally transmit unwanted, malicious, or harmful traffic such as: spam, phishing, stalking, harassing, or threatening transmissions, or any other use that generates complaints by other network or Internet users or may expose C Spire to liability to third parties. 
   
   The Service may be used only for lawful purposes. You will not use or allow others to use the Service in any manner that is in violation of any applicable federal, state, local or international laws or regulations or to promote, engage in, or enable illegal activity or conduct that violates or infringes upon the rights of any person. Transmission or distribution of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and material that is obscene, illegal, defamatory, constitutes an illegal threat, or violates export control laws. C Spire may block calls or data transmissions that are made to, or received from, certain countries, cities, or telephone exchanges, or that use certain authorization codes if, in its sole discretion, C Spire deems it reasonably necessary to prevent non-standard, excessive, unlawful, or fraudulent use of the Service. Furthermore, use of the Service to impersonate a person or entity or to engage in fraudulent activities is not permitted.
   C SPIRE RESERVES THE RIGHT AT ITS SOLE DISCRETION TO IMMEDIATELY SUSPEND, TERMINATE, OR RESTRICT USE OF SERVICE WITHOUT NOTICE IF SUCH USE VIOLATES THE RESTRICTIONS IN THIS PARAGRAPH.
   
   
6. Your Agreement with C Spire's Network Management:
   
   C Spire's Service is provided to you over a network with finite capacity that is shared with C Spire's other users. As a consequence, we may engage in network management to ensure that all users have reasonable and equitable access to our network. For example, the Service is not intended to provide full-time connections and the connection may be discontinued after a significant period of inactivity. Your Service may be changed, slowed, suspended, terminated and/or restricted based on usage, location, roaming, and/or interference with C Spire's network or the ability to provide Service to other users, as determined by C Spire in its sole discretion. Further, C Spire reserves the right to limit throughput speed or amount of data transferred at times of network congestion. 
   
   
7. Features and Limitations of Your Device:
   
   Your Device must comply with Federal Communications Commission regulations, be certified for use on, and be compatible with the network on which C Spire provides the Service.
   
   Devices purchased from C Spire may include pre-installed applications or Software that manages wireless connections. C Spire may change a Device's Software, applications, or programming remotely, with or without notice to you. This could affect how you have programmed your Device or your use of the Device. By activating any Service that uses a SIM card (whether physical or electronic), you agree C Spire owns the intellectual property and software in the SIM card, that C Spire may change the Software or other data in the SIM card without notice, and that C Spire may utilize any capacity in the SIM card for administrative, network, business, and/or commercial purposes. 
   
   If you purchased a Device from C Spire, it may have been programmed with a Device or SIM lock which will prevent it from operating with other wireless network operators' services. You acknowledge and agree that your Device may include one or more features which prevent your use of the Device as a customer of other wireless carriers and that C Spire has no obligation to deactivate this feature or make any change to the Device to allow you to use it as a customer of another wireless carrier in the event that you deactivate C Spire's Service. C Spire's Device Locking Policy is available at https://www.cspire.com/web/legal/terms-of-use#DLP. The Device uses radio transmissions to access the Service. If your Device is not in range of a transmission signal, the Service may not work. Accordingly, actual speeds of the Service will vary. Service that relies on location information depends on a Device's ability to acquire satellite signals (typically not available indoors) and network coverage. You may be unable to use your Device in any manner, including to call 911, while the Device is receiving a Software update until the Software update is complete. Your Device may automatically connect to other Wi-Fi hotspots, including the Wi-Fi network in your home that is connected to your home Internet service or available third-party Wi-Fi hotspots. When your Device is connected to the Wi-Fi network in your home that is connected to your home Internet service, the Device is not utilizing C Spire's Service and is subject to the terms and conditions of your home Internet service. Connection of a Device to other third-party Wi-Fi hotspots is subject to the terms and conditions associated with the operator of the hotspots. Disabling the automatic Wi-Fi connection feature may limit the performance and enhanced coverage C Spire provides and may increase your monthly Service data usage. Some Device settings may allow and/or default to Voice over Wi-Fi ("VoWi-Fi") calling. Devices with VoWi-Fi calling allow you to enter an address that may be used for the purpose of routing emergency services if an emergency call is made from the Device over Wi-Fi. You are responsible for keeping this information up to date on your Device.
   
   C Spire is not responsible for any defects, acts, omissions, or other problems with a Device. Device performance may vary based on Device specifications (for example, a Device's Software, memory, and storage) and Device performance may impact access to C Spire's Service.
   
   You are responsible for the security of any Device connected to the Service, including any data stored on the Device, and maintaining virus and other Internet security protections when accessing third-party products or services. At your own risk, you are free to download and use content and applications on the Device that are not provided by C Spire.
    
8. Your Use of C Spire's Data Service:
   
   Your Service and Device may allow you, among other things, to access the Internet, email, text, take pictures and video, use C Spire's Wi-Fi, download, view, send or play games, video, music, graphics, sound, applications, and other materials. Video resolution may be reduced to standard definition depending on the amount of your usage or Service. Subject to network management practices of C Spire, C Spire does not control the content that you access or create on a Device. Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. You are solely responsible for evaluating the content accessed or created by you or anyone else through the Device and/or the Service.
   
   Content from third parties may also harm a Device or its Software. C Spire is not responsible for any content, or any damage caused by any content, that you access or create through the Service, that you load on a Device, or that you request that C Spire's representatives access and load on a Device.
   
   Content from third parties, including any applications that you download, may also be subject to additional terms of service. Policies regarding intellectual property, privacy and other terms of use may differ from C Spire's, and you may be bound by such policies or terms when you visit such third-party sites, download from them, or use their services. It is your responsibility to read the rules or service agreements with each content or service provider. Any information you involuntarily or voluntarily provide to third parties is governed by their policies or terms of service.
   
   
9. Coverage Map:
   
   You will find a coverage map on our website. The map is for general information purposes only and depicts the general coverage areas of C Spire. C Spire does not guarantee coverage or Service availability and the coverage map is not a guarantee of coverage. Coverage is not available everywhere. The coverage map displays only the predicted and approximate optimal coverage, while outdoors, including the coverage areas of the network's roaming partners, if applicable. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage.  Within coverage areas, there may be significant limitations or interruptions in coverage that may impact Service and result in dropped and blocked connections, slower data speeds or no data connectivity, and call interference. Some features on your Device may not operate when roaming on the network of a network roaming partner. If you travel outside of your coverage area, your phone will not work. The coverage depicted on the C Spire coverage map is based on information provided by other carriers and public sources and we cannot guarantee their accuracy. Your coverage will also vary based upon the Service that you select.
    
10. Roaming Charges:
    
    Domestic roaming charges for your Service may be charged when outside C Spire's wireless network. Service originated or received while outside of your plan's coverage area is subject to roaming charges. Use of Service is dependent upon a roaming carrier's support of applicable network technology and functionality. C Spire does not guarantee your ability to roam. Roaming may be discontinued or changed at any time without notice. If your domestic roaming usage of Service on other carriers' networks exceeds 50% of your total usage of Service on C Spire's network during a monthly wireless plan cycle, C Spire reserves the right to terminate your Service, deny your continued use of other carriers' networks, change your Service to one imposing usage charges for roaming, or change your Service as necessary, based on the sole discretion of C Spire. International roaming charges are governed by the International Roaming Terms of Service.
     
11. Your Non-Transferable Software License:
    
    C Spire reserves the right through remote or other means to periodically update, monitor, upgrade, change or discontinue the Software used to support a Device or Service and to make related changes to the settings and Software on the Device. You agree to permit such changes and access to your Device(s). You may use the Software only in connection with the Service and for no other purpose.
    
    Certain Software may be accompanied by an end-user license agreement ("EULA") from us or a third party. Your use of the Software is governed by the terms of that EULA and this Service Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms of the EULA, including any updates to the EULA. To the extent that any terms of a given EULA directly conflict with the terms of this Service Agreement, the terms of the EULA will apply. 
    
    For Software provided in relation to the Service but not accompanied by a EULA, C Spire grants you a non-exclusive and non-transferable license or sublicense to use the Software, in accordance with the applicable Software licensing terms. No rights are granted to source code. A Device's Software is licensed to you by C Spire for your personal, lawful, noncommercial use on your Device only.
    
    Except as permitted by applicable law, you may not assign, transfer, sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to derive the source code of, or reverse engineer all or any part of the Software, or alter, disable, or circumvent any digital rights management security features embedded in the Software. The Software may not be transferred from one Device to another Device. You may not create derivative works of all or any part of the Software. You agree that the Software contains proprietary content and information owned by C Spire, its licensors, and/or other third parties. C Spire, its licensors, and such other third parties reserve the right to change, suspend, terminate, remove, impose limits on the use or access to, or disable access to, the Software at any time without notice and will have no liability for doing so.
    
    Third-party operating system Software and pre-installed Software not provided by C Spire are subject to the licensing agreements of such parties.
    
    
12. Your Agreement to Pay C Spire's Monthly Service Charge:
    
    You agree to pay the monthly service charge for the Service which is comprised of various fees, taxes, and governmental or regulatory surcharges, such as administrative fees and universal service fund surcharges. C Spire reserves the right to increase or decrease any fee for the Service offered. Taxes and fees are subject to change. Your Service shall be terminated in the event you do not timely pay the amounts due and owning on the Account. Depending on your Service, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, and Internet access.
    
    Upon activation of your Service, billing for the Service will begin automatically. Your first bill will reflect a prorated charge for the current month plus the monthly charge for the following calendar month. The prorated charge for the month in which Service was activated is calculated as follows: the monthly charge for your Service multiplied by a fraction the numerator of which is the number of calendar days from the date of Service activation until the end of the calendar month, and the denominator of which is the number of days in the particular month Service was activated. Thereafter, you are billed each month for the next month's Service in advance. The prepaid monthly Service is not refundable.
    
    Unless terminated by C Spire for your default or for another reason specified in this Service Agreement, we will continue to provide you Service through the end of the calendar month for which you have paid for Service.
     
13. If You Make Payment to C Spire by Check:
    
    If you tender a check or like instrument in payment of any obligation under this Service Agreement or your Account, which is returned due to insufficient funds in your bank account for payment upon presentation, and C Spire is charged a fee or service charge as a result of such return, you agree that C Spire is authorized to add the amount of the fee or service charge (up to the maximum amount allowed by law) to the amount due under your Account. In event of a returned check or like instrument, you also agree to pay a $30.00 returned check charge. You further agree that C Spire is not responsible for any unauthorized payments on your Account, whether by check or otherwise.
    
    
14. If You Are Enrolled in C Spire's AutoPay or Paperless Billing:
    
    If you are enrolled in C Spire's AutoPay, the amount due on your C Spire billing statement will be paid automatically each month with AutoPay. By enrolling in AutoPay, you authorize C Spire to automatically charge your credit or debit card or withdraw funds from your bank account each month on the "Total Amount Due By" date printed on your billing statement for the total amount due and owing on your Account. You agree that each time AutoPay is used, you have made a separate and complete authorization as required by the rules of the National Automated Clearing House Association ("NACHA") and, as applicable, the Electronic Fund Transfer Act, 15 U.S.C. 1693 et. seq., and Regulation E promulgated thereun

    C SPIRE PRIVACY POLICY

    SCOPE

    Effective Date: April 17, 2024

    This Privacy Policy applies to C Spire's (1) websites (the “Sites") and (2) wireless services, home services, business services, and mobile applications (the "Services"). This Privacy Policy describes how C Spire processes personal information when you visit the Sites or use the Services. It describes what types of information C Spire collects, how that information is used, C Spire’s sharing practices, and your choices.

    This Privacy Policy does not apply to third party websites, third party application providers or to the internet generally. C Spire may make content or services from other websites available to you from links located on our Sites. C Spire is not responsible for the privacy, security, or content of such websites. C Spire also uses third parties to advertise its Services on websites and applications owned or managed by parties that are unaffiliated with C Spire. You should review the privacy policy of each third-party website and application you visit to determine how that website or application protects your privacy.

    INFORMATION COLLECTION

    We collect the following personal information from you directly:

    • Information we receive from customers in connection with C Spire wireless services. If you register for or become a wireless customer of C Spire, we collect certain information by and through your use of the wireless services we provide. This may include basic subscriber information such as your name, address, email address, mobile number, Social Security number, date of birth, account PIN, login details, and payment information (such as credit card or bank account details).
    • Information we receive from customers in connection with C Spire home services. If you register for or become a home services customer of C Spire, we collect certain information by and through your use of the home services we provide. This may include basic subscriber information such as your name, address, email address, phone number, Social Security number, date of birth, account PIN, login details, and payment information (such as credit card or bank account details).
    • Information we receive from customers through use of C Spire business services. If you are a business services customer of C Spire, we collect certain information by and through use of the business services we provide. This may include business contact information such as name, title, company, email address, login details, and phone number. When we handle information about you on behalf of our business customers, we do so at their instruction. To learn about the information our business services customers have us process, please contact the business service customer directly.
    • Information you provide when you sign in to the Services. When you sign in to the Services from our Sites, we collect your username, and password.
    • Information you provide when you subscribe to receive our latest offers. When you subscribe to receive our latest offers, we may collect your name, zip code, email address, and phone number.
    • Information you provide when you contact us by email or using our chat box. We will collect any information you provide to us via email or through use of our chat box on the Sites. Please note that all communications submitted through the chat box are recorded for quality assurance.
    • Information you provide when you apply for special programs. When you apply for special programs, such as Lifeline Assistance or the Affordable Connectivity Program, we may collect your name, date of birth, phone number, address, Application ID, Social Security number, USAC ID, Tribal ID Number, and a scan of your Government ID.
    • Information you provide when you make purchases on the Sites. When you make purchases or payments on our Sites, we may collect your name, email address, phone number, address, and payment information (such as credit card or bank account details).
    • Information you provide when you use our mobile applications. When you use our mobile applications, we may collect your address, email address, and payment information (such as credit card or bank account details).
    • Information you provide when you submit an application for a grant or sponsorship. When you submit an online application to the C Spire Foundation for a grant or sponsorship, we may collect your name, email address, phone number, and job title.
    • Information you provide in connection with employment activities. We may collect personal information from you in connection with our recruiting and hiring activities and administration of our human resources programs and functions. When you use our Sites to apply for a job, you must make an account with our recruiting platform, iCIMS. Information we may collect includes your name, email address, phone number, address, and any information that may be contained in any files you share with us, such as your resume.
    • Information you choose to provide to personalize your services. At times, we may offer you an opportunity to provide additional information to further personalize your services. If you choose to do so, you may complete a profile, answer a survey, or provide us with additional information regarding your interests and preferences. You may also choose to interact with C Spire on social media and provide information via such interaction.
    • Information you provide in connection with support. At times, and with your prior express consent, we may collect personal information from you and ask you to share your browser screen with us in order to provide you with support services on our Sites.
    • Miscellaneous. When you provide us with personal information about other individuals, we will use that information in accordance with this privacy policy. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected]. Separately, we obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud. Sometimes we purchase marketing data about our customers from third parties and combine it with information we already have about you to create more tailored advertising and products. We may obtain credit information about you from an outside credit reporting agency and use this information for customer authentication and credit-related purposes. To perform a credit check, we collect information that may include your name, email address, phone number, address, and Social Security number. 

    We also gather the following information automatically from your use of our Sites and Services:

    • Metadata and C Spire touchpoints. We collect information related to the use location of your device and our network, applications downloaded to your device, amounts of data used, volume, length, type and duration of mobile service use (e.g., SMS, voice, picture messaging, etc.), visits to C Spire stores, contacts with customer care, service history, billing history, device history, and your use of our Sites and other Services. We also collect information related to use of our business services such as mailbox usage, legal hold support, email security, data loss prevention, and e-discovery support.
    • Location data. We collect information about the approximate location of your mobile device in relation to certain cell towers (“cell site location information”) when you make calls on the C Spire network. We use this information to comply with various forms of legal process. When you use your mobile device to contact 911, we may share your cell site location information with an emergency services provider who will attempt to more precisely determine your location in order to provide you with emergency services. If you would like to pick up products purchased on our Sites at your local C Spire store and you have your mobile device’s location functionality enabled, you may opt in to allowing Google to use your mobile device’s location information to identify and display the C Spire store closest to you. If you make a 911 call, we may also collect Wi-Fi and other location information. 
    • Home services information. We collect information related to the use of our home services including the type and amount of usage of the home services, amounts of data used on the internet, phone and/or TV, as applicable. If you are a home phone customer, we collect call detail information (such as numbers contacted by you), location information and other information used to provide services to you. If you are a C Spire TV customer, we collect data concerning viewership. We also collect information related to contact with customer care, service history, billing history, device history, your use of our Sites and Services, and your use of third-party sites and services accessed through our Services.
    • IP address and unique device identifier. We collect your IP address and unique device identifier for the administration and operation of our Sites and Services, to understand how visitors interact with our Sites and Services, to improve our Sites and Services, and for analytics and marketing purposes.
    • Social media plugins. Our Sites include social media features, widgets and plugins, such as the “Like” or “Share” Facebook buttons, or the X (formerly known as "Twitter") button. These features may collect your IP address, which pages you are visiting on our Site, and may set a cookie to enable the feature to function properly.
    • Website usage information. We use cookies (small bits of code stored on a visitor’s computer hard drive or device) and similar tracking technologies, which enable a website to “personalize” itself for each visitor by remembering information about individual visits to the website. We use cookies to store your preferences, display content based upon what you view on our Sites to personalize your visit, analyze trends, administer the Sites, track movements around the Sites, facilitate advertising, and collect traffic data. We may share website usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis. For more information about your choices regarding the use of your information for targeted advertising, please see the “Your Choices” section below.
    • Web Beacons. Pages of the Sites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit C Spire, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
    • Aggregated information about traffic and usage of our Sites. We use Google Analytics to obtain aggregated information about the traffic and usage of our Sites. Google Analytics uses cookies to capture information such as the URL of the page you are viewing, your browser information, and your geographic region. For more information about how Google Analytics collects and processes data, please visit: https://policies.google.com/technologies/partner-sites. To opt out of having your information used by Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout/.
    • Tracking information. Tracking technologies such as GlassBox are used on the Sites by C Spire and our marketing partners, affiliates, and analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements and interactions on the Sites, recording and logging keystrokes, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis.

    HOW WE USE YOUR INFORMATION
    

    • To determine customer eligibility for our Services;
    • To provide Services to our wireless services, home services and business services customers;
    • To fulfill your order and send order confirmation;
    • To administer, authenticate, and maintain accounts;
    • To send you information regarding our Services;
    • To respond to customer service issues;
    • With regard to C Spire TV, to provide you recommendations for content you might enjoy;
    • To send you marketing communications about our Services or the products or services of third parties, whether via regular mail, email, or SMS;
    • To administer contests and sweepstakes you have entered, and notify you if you won;
    • To respond to questions and concerns;
    • To conduct research and analysis;
    • To display content based on your interests and/or location;
    • To manage our network;
    • To improve our Sites, Services, and marketing efforts; and
    • To perform human resource activities

    THIRD PARTIES

    We will share your personal information with third parties in the ways that are described in this Privacy Policy.

    We may provide your personal information to third parties that provide services to help us with our business activities such as shipping your order, offering customer service and analysis, providing and administering our Sites and Services, and/or providing software platforms for the Sites. These third parties are authorized to use your personal information in accordance with the privacy compliance obligations we impose on them.

    We may also disclose your personal information to third parties with your prior consent.

    In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

    We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or the safety of others; investigate fraud or respond to a government request; or if we are involved in a merger, acquisition, or sale of all or a portion of our assets. You will be notified of any changes in ownership or uses of your personal information as well as any choices you have regarding your personal information where required by and in accordance with applicable law.

    YOUR CHOICES
    

    Upon request, C Spire will provide you with information about whether we hold any of your personal information. You may request access to, correction of, or request that we stop collection of and/or delete certain information by emailing your request to [email protected]. You may also use the chat function within our mobile applications to request deletion of your user account associated with that application.

    In our capacity as a processor for our business services customers, you may have certain rights with respect to your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the applicable business services customer (the data controller).

    In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing our Services.

    Our website does not respond to browser “Do Not Track” signals. However, if you wish to block cookies, you can configure your browser settings to reject them. You can also delete all cookies that are already on your computer’s hard drive by following your browser’s instructions for clearing them. Note that disabling some or all cookies may impair our Site’s functionality.

    We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at https://www.networkadvertising.org. You may also be able to opt out of receiving third-party behavioral ads by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices. We are not responsible for the effectiveness of or compliance with any third parties’ opt-out options.

    CPNI

    Section 222 of the Telecommunications Act of 1996, as amended (the "Telecommunications Act") establishes certain criteria regarding the use of certain telephone customer information that we collect from our customers solely by virtue of the customer-carrier relationship, such as quantity, technical configuration, type, destination, location and amount of use of the telecommunications services you receive, as well as billing information. The Telecommunications Act refers to this type of information as "customer proprietary network information," or “CPNI.” C Spire will disclose and/or use CPNI only as permitted by the Telecommunications Act and applicable rules and regulations. In complying with the Telecommunications Act, we may ask for our customers to opt in to our use of certain information for marketing purposes. 

    CONTACTING YOU
    

    We may periodically contact you regarding promotions, offers, products or services from C Spire, its affiliates, and/or third parties via email, SMS text message and regular mail. We may also periodically contact you regarding your C Spire account status, phone or other matters relevant to C Spire customers or potential customers. You also have the ability to cease receiving promotional communications at any time by contacting us at [email protected], following the instructions contained within emails you receive, or by sending STOP in reply to a promotional text.

    SECURITY

    C Spire takes precautions to protect your personal information against unauthorized disclosure, theft, and misuse. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using a secure connection. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You play an important role in keeping your information secure. You

    Limitation of Company's Liability

    Customer understands that alternative and competing telecommunications carriers are available to Customer; interruptions or irregularities in the Service may occur; any potential harm from interruptions or irregularities in the Service is speculative in nature; C Spire cannot offer the Service at rates which reflect its value to each Customer; and C Spire assumes no responsibility other than that contained in this Agreement.  Accordingly, Customer agrees that, except as limited by law, C Spire's sole liability for loss or damage arising out of mistakes, omissions, interruptions, delays, errors, or defects in the Service, or transmission of Service provided by C Spire or any other carrier or provider of third party software or applications, or for losses or damages arising out of the failure of C Spire or any carrier or any provider of third party software or applications to maintain proper standards of maintenance and operation shall be as set out in the Tariff and this Agreement, and in the case of third party applications or software, such other terms and conditions as may be posted from time to time at www.cspire.com.

    Without limiting the scope of the Tariff, it is noted that the Tariff provides, in part, and Customer agrees that the Service furnished by C Spire, in addition to the limitations set forth proceeding, is also subject to the following limitations:  (a) the liability of C Spire for damages and/or losses arising out of mistakes, omissions, interruptions, delays, errors and defects in transmissions, or failures or defects in facilities furnished by C Spire occurring in the course of furnishing Service and not caused by the negligence of the Customer shall in no event exceed the proportionate charge to the Customer, for the period of Service during which such mistake, omission, interruption, delay, and error or defect in transmission, or failure or defect in facilities occurs or exists; and (b) no Customer shall have any right to, and C Spire shall not be liable for, consequential or incidental damages irrespective of whether C Spire has been notified of the possibility of such damages because of such mistakes, omissions, interruption, delay, error, failure, or defects in transmission.

     

    DISCLAIMER OF WARRANTIES AND LIMITATION OF REMEDIES:  Customer acknowledges and agrees that C Spire is not the manufacturer of the Wireless Device and C Spire, except as limited by law, hereby disclaims all representations and warranties, direct or indirect, express or implied, written or oral, in connection with the Wireless Device and Service (whether purchased or leased by Customer from C Spire or another party), including but not limited to any and all express and implied warranties of suitability, durability, merchantability, and fitness for a particular purpose.  C Spire, to the extent permitted by law, assigns to Customer any and all manufacturers' warranties relating to the Wireless Device furnished to the Customer, and Customer acknowledges receipt of any and all such manufacturers' warranties.  Customer acknowledges and agrees that its sole and exclusive remedy in connection with any defects in the Wireless Device, including manufacture or design, shall be against the manufacturer of the Wireless Device under the manufacturers' warranties and that C Spire shall have no liability to Customer in any event for any loss, damage, injury, or expense of any kind or nature related directly or indirectly to the Wireless Device or Service provided hereunder.  Without limiting the above, C Spire shall have no liability or obligation to Customer, in either contract or tort, for special, incidental, or consequential damages of any kind incurred by Customer, such as, but not limited to, claims for damages for personal injury, wrongful death, loss of use, loss of anticipated profits, or other incidental or consequential damages or economic losses of any kind incurred by Customer directly or indirectly resulting from or related to any Wireless Device or Service, irrespective of whether C Spire has been notified of the possibility of such damages, whether or not caused by C Spire's negligence, to the full extent same may be disclaimed by law.  Some states do not allow the exclusion or limitation of incidental or consequential damages so the above exclusion may not apply.  C Spire may also have other legal rights which vary from state to state.

    Rev. 09/26/11

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