how to unlock
your device.
You're so close to switching to C Spire. But first, let's get your phone unlocked from the old carrier.
learn more on how to switch
which carrier were you with?
To unlock your phone from Verizon, you’ll just need to wait until your 60-day lock period has ended. Verizon locks devices for 60 days after purchase or, if you purchase it at a Verizon retail partner, 60 days after activation. After that, Verizon will unlock your phone automatically. Just make sure it’s fully paid off, and you’ll be ready to join C Spire Switch.
If you bought a 4G Phone-in-a-Box from a Verizon retail partner, lock periods vary by device. You can find the lock period for your device on the back of the box.
unlocking your phone from AT&T.
To unlock your phone from AT&T, you’ll need to submit an unlock request at att.com/deviceunlock and make sure your device meets these requirements:
- Your device is fully paid off and not active on another AT&T account.
- If you paid it off on your monthly bill, you can request an unlock at the start of the following billing period.
- If you paid it off early, you can request an unlock at least 48 hours after you made your final payment.
- Your device doesn’t have a past-due account balance.
- Your device is not involved in fraud or reported lost or stolen.
For prepaid devices, AT&T requires them to have been active for at least six months. Some of these devices feature an Unlock app you can use to unlock your phone.
unlocking your phone from T-Mobile.
To unlock your phone from T-Mobile, you’ll first need to check if it’s eligible for unlock. Sign into your T-Mobile account, click the Accounts page and choose your line. Then, click “Check Device Unlock Status.” You’ll notice text indicating if it’s eligible or ineligible under the device image.
Your device needs to meet the following requirements from T-Mobile to be eligible for unlocking:
- It has to be sold by T-Mobile.
- It can’t be reported blocked, stolen or lost.
- It has to be on an account in good standing.
- If you’re phone is on monthly payment plan (postpaid), it needs to be fully paid off and activated for at least 40 days.
- If you’re phone is prepaid, it has to have been active for at least 365 days or on an account that has paid more than $100 in renewals. It also can’t have been unlocked more than 2 times in the last 12 months.
T-Mobile will automatically unlock it automatically within 2 business days once you’re eligible or, for devices that can’t be unlocked remotely, send a notification to let you know how to unlock your device.
Most Android devices can be unlocked from the Settings or Device Unlock app once they’re eligible. For iPhone, T-Mobile requires you to contact them to submit an unlock request.
See the latest version of T-Mobile’s device unlock policies or read their guide to unlocking your phone.
unlocking your phone from other carriers.
The process for unlocking a device can differ a lot from wireless company to wireless company. To find out the steps for your old carrier, you can search for their device unlock policy online or contact them directly.
how to unlock your device.
You're so close to switching to C Spire. But first, let's get your phone unlocked from the old carrier.
learn more on how to switch
which carrier were you with?
unlocking your phone from Verizon.
To unlock your phone from Verizon, you’ll just need to wait until your 60-day lock period has ended. Verizon locks devices for 60 days after purchase or, if you purchase it at a Verizon retail partner, 60 days after activation. After that, Verizon will unlock your phone automatically. Just make sure it’s fully paid off, and you’ll be ready to join C Spire Switch.
If you bought a 4G Phone-in-a-Box from a Verizon retail partner, lock periods vary by device. You can find the lock period for your device on the back of the box.
unlocking your phone from AT&T.
To unlock your phone from AT&T, you’ll need to submit an unlock request at att.com/deviceunlock and make sure your device meets these requirements:
- Your device is fully paid off and not active on another AT&T account.
- If you paid it off on your monthly bill, you can request an unlock at the start of the following billing period.
- If you paid it off early, you can request an unlock at least 48 hours after you made your final payment.
- Your device doesn’t have a past-due account balance.
- Your device is not involved in fraud or reported lost or stolen.
For prepaid devices, AT&T requires them to have been active for at least six months. Some of these devices feature an Unlock app you can use to unlock your phone.
unlocking your phone from T-Mobile.
To unlock your phone from T-Mobile, you’ll first need to check if it’s eligible for unlock. Sign into your T-Mobile account, click the Accounts page and choose your line. Then, click “Check Device Unlock Status.” You’ll notice text indicating if it’s eligible or ineligible under the device image.
Your device needs to meet the following requirements from T-Mobile to be eligible for unlocking:
- It has to be sold by T-Mobile.
- It can’t be reported blocked, stolen or lost.
- It has to be on an account in good standing.
- If you’re phone is on monthly payment plan (postpaid), it needs to be fully paid off and activated for at least 40 days.
- If you’re phone is prepaid, it has to have been active for at least 365 days or on an account that has paid more than $100 in renewals. It also can’t have been unlocked more than 2 times in the last 12 months.
T-Mobile will automatically unlock it automatically within 2 business days once you’re eligible or, for devices that can’t be unlocked remotely, send a notification to let you know how to unlock your device.
Most Android devices can be unlocked from the Settings or Device Unlock app once they’re eligible. For iPhone, T-Mobile requires you to contact them to submit an unlock request.
See the latest version of T-Mobile’s device unlock policies or read their guide to unlocking your phone.
unlocking your phone from other carriers.
The process for unlocking a device can differ a lot from wireless company to wireless company. To find out the steps for your old carrier, you can search for their device unlock policy online or contact them directly.
which carrier were you with?
unlocking your phone from Verizon.
To unlock your phone from Verizon, you’ll just need to wait until your 60-day lock period has ended. Verizon locks devices for 60 days after purchase or, if you purchase it at a Verizon retail partner, 60 days after activation. After that, Verizon will unlock your phone automatically. Just make sure it’s fully paid off, and you’ll be ready to join C Spire Switch.
If you bought a 4G Phone-in-a-Box from a Verizon retail partner, lock periods vary by device. You can find the lock period for your device on the back of the box.
unlocking your phone from AT&T.
To unlock your phone from AT&T, you’ll need to submit an unlock request at att.com/deviceunlock and make sure your device meets these requirements:
- Your device is fully paid off and not active on another AT&T account.
- If you paid it off on your monthly bill, you can request an unlock at the start of the following billing period.
- If you paid it off early, you can request an unlock at least 48 hours after you made your final payment.
- Your device doesn’t have a past-due account balance.
- Your device is not involved in fraud or reported lost or stolen.
For prepaid devices, AT&T requires them to have been active for at least six months. Some of these devices feature an Unlock app you can use to unlock your phone.
unlocking your phone from T-Mobile.
To unlock your phone from T-Mobile, you’ll first need to check if it’s eligible for unlock. Sign into your T-Mobile account, click the Accounts page and choose your line. Then, click “Check Device Unlock Status.” You’ll notice text indicating if it’s eligible or ineligible under the device image.
Your device needs to meet the following requirements from T-Mobile to be eligible for unlocking:
- It has to be sold by T-Mobile.
- It can’t be reported blocked, stolen or lost.
- It has to be on an account in good standing.
- If you’re phone is on monthly payment plan (postpaid), it needs to be fully paid off and activated for at least 40 days.
- If you’re phone is prepaid, it has to have been active for at least 365 days or on an account that has paid more than $100 in renewals. It also can’t have been unlocked more than 2 times in the last 12 months.
T-Mobile will automatically unlock it automatically within 2 business days once you’re eligible or, for devices that can’t be unlocked remotely, send a notification to let you know how to unlock your device.
Most Android devices can be unlocked from the Settings or Device Unlock app once they’re eligible. For iPhone, T-Mobile requires you to contact them to submit an unlock request.
See the latest version of T-Mobile’s device unlock policies or read their guide to unlocking your phone.
unlocking your phone from other carriers.
The process for unlocking a device can differ a lot from wireless company to wireless company. To find out the steps for your old carrier, you can search for their device unlock policy online or contact them directly.
frequently asked questions
What should I do if I can’t get my phone unlocked?
It’s worth trying to get your old carrier to unlock your phone. But even if you can’t and have to buy a new phone, C Spire is still going help you save a ton on wireless, with Unlimited talk, text and data as low as $25/mo with AutoPay, taxes and fees included. Check out our latest prepaid phone deals to find the best one for you.
Why is C Spire a good choice for me?
For starters, with C Spire, you can bring your phone and get Unlimited talk, text and data as low as $25/mo with AutoPay, taxes and fees included. You can also add additional lines for everyone in the family. And it’s all in a simple, month-to-month subscription. No hidden fees, surprise charges, overages or long-term contracts. See more reasons C Spire Switch is right for you.
Does C Spire include nationwide network coverage?
With C Spire, you get our strongest nationwide coverage ever, with blazing-fast 4G LTE and premium 5G at no extra cost. And we’re constantly enhancing to make the best network experience even better for you. See our coverage map.
How do I get help if C Spire Switch doesn’t use stores?
Without stores, we’re able to make your wireless more affordable than ever. And make our award-winning customer support closer than ever. Just open the C Spire Switch app to chat with one of our reps instantly, ready to help you with all things C Spire Switch.
Can I activate a smart watch with C Spire Switch?
Not currently, but we’re always making enhancements to deliver the best experience for you. Be sure to enter your email address so you can stay in the know on new C Spire features and other updates.
How do I transfer my phone number to C Spire?
After you activate your phone, we'll assign you a new phone number. If you want to bring your number from another carrier instead, you'll just go into your account settings in the C Spire Switch app and select “Change Number." The app will walk you through the steps to bring your phone number to C Spire.
What if I don’t have a phone to bring to C Spire?
No problem. At C Spire, you can get all of the best deals on the latest devices. (hyper link to prepaid phones listing page) or purchase an unlocked phone straight from a manufacturer, like Apple, Samsung or Google. Even better? See if a friend or family member has a device they’re not using that you can have. Then, you’ll just make sure that phone is unlocked from another carrier, download the C Spire Switch app, and activate it.
How do I get help from customer support?
Our award-winning customer support is closer than ever. Just open the C Spire Switch app to chat with one of our reps instantly, ready to help you with all things C Spire.
Can I have more than one line on my C Spire account?
You can sign into cspire.com or click “Add Line” in the C Spire Switch app to add more lines. After that, you can activate your phone and start enjoying Unlimited talk, text and data on our nationwide 5G network.
