How to trade in your old phone

You can get up to $300 when you trade in your old phone. Trade in your old device either by visiting a store or mailing it to us. When you buy a new device and have it shipped, we’ll include an envelope that you can use to trade in your old device. To see how much you could get for your old device, visit our Trade-In offer page.

Make sure of the following before trading in your device:

Your old device must work. Ensure that it powers on, unlocks and navigates to the home screen.
The front or back glass is not broken.
Screen isn't cracked and doesn't have any dead spots.
There's no liquid damage or corrosion.
The device hasn't been disassembled or had any modifications done.

If you have an iPhone or iPad you'd like to trade in, you must first do the following:

Remove the passcode lock by going to Settings > Touch ID & Passcode > Turn Passcode Off.
Delete iCloud and turn off Find My iPhone/iPad: Settings > iCloud > Sign Out > Delete From [Device] > Delete From My [Device] > Type in your password and click “Turn Off” to remove the iCloud account and turn off Find My iPhone/iPad.

Follow the steps below to trade in your device:

Back up your files.
Confirm your device meets the above criteria.
Send your old device to us using the envelope provided in your new device shipment. If you didn't receive a trade-in credit when you ordered your new device, a one-time credit will be applied to your bill within 45 days after we receive it.
To trade in your device at a C Spire location, use our store locator to find a store near you.

For more information, check out our Trade In offer page. Please note that once you trade in your old device, it cannot be returned to you.