Wireless Support

Service-Related Issues

Please refer to the tips below to address issues related to your wireless voice or data service.
PHONE CALLS
  • Power your device off and back on.
  • Verify that there are no call-blocking apps installed.
  • Verify that there are no restrictions set in the phone's settings.
  • Ensure that you have significant signal strength to be able to place/receive a call. Move to a more open location, if possible.
  • Verify that you are dialing a 10-digit number. If you have the number saved to your contacts list, remove the contact and delete the call history. Try to dial the number after removing it from your contacts list.
TROUBLE DIALING 800 NUMBERS Try dialing the 800 number from another phone. If you are able to reach the number from another phone with no issues, please call us at 1-855-CSPIRE5 (277-4735). FAST BUSY SIGNAL / SYSTEM BUSY Verify that you have sufficient signal strength to place/receive a call. Does the issue occur when dialing a specific number or on all calls? If this is occurring for a specific number, try calling the number from another phone. If you are able to reach the number from another phone with no issues, please call us at 1-855-CSPIRE5 (277-4735). CALL FORWARDING To forward your calls to another number, dial *72 (star 72) followed by the 10-digit number to which you want your calls forwarded. (E.g., *726015551111 [Send]) To disable call forwarding, dial *73 (star key 73) [Send]. MESSAGING
  • Power your device off and back on.
  • Delete all texts from your inbox, outbox and drafts. Move media files to an SD card or to the cloud. Delete any files that are not needed.
  • Ensure that you have significant signal strength to be able to send/receive a message. Move to a more open location, if possible.
If the issue persists, please call us at 1-855-CSPIRE5 (277-4735). INTERNET
  • Verify that your mobile data is enabled and that Wi-Fi is turn off, if not in use.
    iOS - Settings > Cellular > Cellular Data should be enabled.
    Android - Drag down the notifications panel from the top of the display. Confirm that Mobile Data is enabled.
  • Ensure that you have significant signal strength to be able to connect to the cellular network. Verify that your device displays either 3G or LTE. Move to a more open location, if possible.
  • If you are having trouble while connected to Wi-Fi, turn WI-Fi off and try to connect to the cellular network.
  • If you are on a plan with a specific amount of data, visit datapass.cspire.com from your smartphone while on the cellular network (turn off Wi-Fi). If you've used your included data for the month, you can buy a data pass here.
EMAIL iOS: Select Settings > Mail, Contacts, Calendar > Add Account > Select the type of account > Enter the username and password for your email account > Select Next to complete setup. Android: Select Email > Enter your email address and password, select Next. > Select the type of account (POP, IMAP, Exchange), then select Next to complete setup. VOICEMAIL To check your voicemail, dial your 10-digit mobile number. Once you hear your outgoing message, press the star key (*). The system will ask for your four-digit passcode. Enter your passcode and the pound key (#). The main voicemail menu will play, giving you the opportunity to listen to your messages or change your outgoing greeting. WI-FI iOS: Ensure that Wi-FI is enabled by tapping Settings > Wi-Fi. Your device will search for available Wi-Fi networks. Tap the name of the Wi-Fi network you'd like to join. If applicable, enter the network password for the Wi-Fi network. Android: Ensure that Wi-Fi is enabled by tapping Settings > Wireless and Networks > Wi-Fi. You may have to wait a moment as your Android device detects wireless networks in range, and displays them in a list. To rescan for available networks at any time, select Scan. Press the Wi-Fi network name that you want to connect to. If the network is not secured, the connection should complete successfully and you can skip the remainder of these instructions. If a padlock symbol is displayed to the right of the network name, it is secured and requires a password (also known as a Passphrase or Key) to complete the connection. If prompted, enter the correct Wi-Fi network password, and press Connect. This will complete your connection to the wireless network.
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