Wireless Support

How to port your number to C Spire

Switching to C Spire is easy. Here are a few things you should know when porting, or bringing your number with you:
  • Don't cancel service with your current wireless provider just yet. Doing so may result in the loss of the number you want to keep. Once your number is ported to C Spire, we'll cancel service with your current provider.
  • Keep a copy of your current wireless provider's bill; it has important info we'll need to start the porting process.
  • Request the Number Transfer PIN from your current carrier. More information on that is below.
  • See if your current device is compatible with our network. You can also purchase a new device online or activate a previously owned C Spire device if you have one.
  • If you're setting up service online and porting a number that originated outside of the Southeastern U.S., you may receive a message that your number cannot be ported. If this happens, please call us at 844-912-7747 or stop by a store for help.
Here's how it works:
  1. Activate your device with the temporary C Spire number provided.
  2. Call 844-912-7747 or visit your local C Spire store and provide the following information:
    • Your account number from your current wireless carrier
    • The Number Transfer PIN or passcode from your current wireless carrier
Getting your temporary Number Transfer PIN:
T-Mobile If your T-Mobile six-digit account PIN set up at the time the account was established does not work, request a transfer PIN. T-Mobile app
  • Download and/or sign in to the T-Mobile app.
  • Select Account.
  • Choose Line Settings.
  • Select Request a transfer PIN.
  • Follow the directions on the screen.
T-Mobile.com
  • Sign in to your account on T-Mobile.com.
  • In the top right corner, select Account.
  • Choose Profile Settings.
  • Select Line Settings.
  • Follow the directions on the screen.
Verizon Sign in to your My Verizon account as the Account Owner or Account Manager and use any of the following methods. AT&T Dial *PORT from your AT&T device. You'll need your account passcode to generate the Transfer PIN. My AT&T app
  • Sign in to the app.
  • Choose More and then Manage profile.
  • Select People & Permissions.
  • Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.
Online at myAT&T
  • Go to your myAT&T profile.
  • Choose People & Permissions.
  • Select Wireless.
  • Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.
Straight Talk In your Straight Talk account, choose the option to Generate a Number Transfer PIN. The PIN will be texted to the phone number being ported. Tracfone If the port request is not automatically approved, please call 800-867-7183.
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