How to troubleshoot when you can't buy or use your Data Pass

If you're having trouble buying or using a Data Pass, Speed Pass or Top Up Pass, there may be a quick fix.

If you've bought a Pass and can't use the Internet:

Disable your Wi-Fi to access the C Spire network. You can access Wi-Fi in your device's Settings menu.
Make sure mobile data is turned on in your device's settings.
Check to ensure you're in an area with sufficient data coverage. Your device should show 5G or LTE.

If you can't buy a Pass:

Confirm that you've used all of the high-speed data included in your plan.
You may see the message "webpage not available" when trying to buy a pass. Make sure you've turned off your Wi-Fi (from the Settings menu) and are connected to the C Spire network. If you still can't connect, turn your device off, then back on and try again.
If you're on a prepaid plan, confirm that you have available funds on your account to make the purchase. You can dial #PAY (that's #729) to make a payment for the amount of the pass prior to purchasing it.