Wireless Support

How to troubleshoot the Personal Hotspot feature on your iPhone

If you're experiencing issues with the Personal Hotspot feature on your iPhone, troubleshoot the issue with the steps below:

Go to Settings > Cellular and confirm that the Cellular Data option is enabled.

Check your signal strength in the corner of your iPhone display. If you have less than 2 bars, try moving away from tall buildings, basements, or large electronic devices to improve your signal. You may need to restart your device to refresh your connection to the network.

You may have reached your data usage limit, or your plan does not include data tethering (personal hotspot). To check your plan, sign into your My Account.

Under Do, click Manage Lines.

Go to the line that you want to check the plan for and click Show Details (if necessary). You'll be able to see your plan name, features included in your plan and specific features added to the line.

For more details related to data, voice and text available on your plan and usage information, scroll down and click Usage Details.