Wireless Support

How to troubleshoot data issues on your Android phone

Are you on a metered data plan? If so, first confirm that you have unused data remaining. Go to datapass.cspire.com to check your remaining data. If you need more data, you can purchase a data pass at that time. Important: You must turn off Wi-Fi before checking your remaining data.

If you have remaining data or are on an unlimited data plan, troubleshoot the issue by following the steps below:

Turn off Wi-Fi by going to Settings > Wi-Fi.

Check your signal strength. Ensure you have enough strength to be able to connect to the mobile network. Your device's display should show 3G or LTE in the upper right corner.

Check that cellular data is enabled. Go to Settings > Data Usage. Data Saver should be off and Mobile Data should be toggled on.

Check that you're not connected to a VPN. Go to Settings > Connections > More connection settings > VPN. Any VPNs listed should be removed or deleted.

If you still can't access data, reset the network settings by going to Settings > General Management > Reset > Reset Network Settings > Reset Settings > Reset Settings again. A prompt will appear reading "Connection Settings Reset."

If that didn't work, reset all settings by going to Settings > General Mangement > Reset > Reset Settings > Reset Settings > Reset Settings again. Your device will power off and back on automatically.

As a final step, you can perform a factory reset by going to Settings > General Management > Reset > Factory data reset > Reset Device > Delete All. Erase All Content and Settings. Your device will power off and back on automatically. The device will power off and then back on automatically once more when all of the data is erased.

Please note that doing this will erase all information on your device and reset it back to factory default settings.

If the steps above didn't resolve your issue, contact us at 1-855-277-4735.

NOTE: We recommend connecting to a Wi-Fi network as a temporary solution for accessing data.