Wireless Support

How to set up AutoPay and Paperless Billing using the My C Spire app

Enjoy the convenience of knowing that your C Spire bill will be paid automatically each month with AutoPay. You can set up AutoPay with a debit/credit card or bank account.

Enrolling in AutoPay will also automatically enroll your account in Paperless Billing. After enrollment, you'll receive an email each month when your bill is ready to be viewed, but you'll still be able to view and print the 18 most recent bills through your online account.

To set up or manage AutoPay, open the My C Spire app and sign in. Download the app here if you don't have it.

In this example, we're enrolling in AutoPay using a C Spire Home account, but you can set up AutoPay through your Wireless or Home account.

Access your Home account from your dashboard and tap Set up autopay.

After signing in to your account through the app, tap Set Up AutoPay.

Tap the option to Select a payment method and enter the information for a debit/credit card or bank account. Then, review and accept the AutoPay/Paperless Billing Terms and Conditions.

When setting up your payment method, you have the option to save the information to your account and to make it the default payment method. Toggle on the options you prefer. Click Continue when you're done.

Enter your payment information and indicate whether you would like to save this payment method to your account.

Before finalizing your AutoPay setup, you can pay the existing balance on your account.

If you have more than one C Spire service (e.g., Wireless and Home), you can enroll your other account in AutoPay at the same time. Customers with only one C Spire service won't see this option. Toggle on the desired options and tap Set Up AutoPay when complete.

You can set up AutoPay for both of your C Spire accounts at this time, if you have Wireless and Home service.

When you receive a confirmation message, your Autopay setup is complete.

Your AutoPay setup is complete when you receive a confirmation message.

Note: After enrolling in AutoPay, you'll receive a series of automated emails confirming enrollment and the changes made to your account. These do-not-reply emails will come from askus@cspire.com and support@cspire.com.

The AutoPay and Paperless Billing Terms and Conditions

I (we) hereby authorize C Spire to initiate debit entries to my (our) Bank Account, and to debit the same to such account in payment of my (our) wireless phone bills. This authorization is to remain in full force and effect until C Spire has received written notification from me (or either of us) of its termination in such time and in such manner as to afford C Spire reasonable opportunity to act on it.

Once AutoPay setup becomes effective, you will see a message on your monthly wireless bill stating "No payment necessary! A bank debit will be drawn on the due date!" Until you confirm that your bill is being paid through AutoPay, continue to pay it manually.

AutoPay Credit: A monthly AutoPay Credit is available for postpaid customers on applicable plans when enrolled in AutoPay and Paperless Billing. The bill credit will be applied upon successful attempt to process the payment. Amount of credit may vary based on Plan or payment form; see Plan details. Cancellation of Plan, AutoPay or Paperless Billing will result in cancellation forfeiture of credit. Limit one AutoPay Credit per account. Offer available for a limited time only.

I understand and agree that I am also being enrolled in Paperless Billing and I will receive my C Spire billing statement electronically at the email address provided below.

I understand and agree:

It is my responsibility to keep my email address on file updated in order to receive my bill and other notifications regarding my account;
I may also view my bill any time on my online My C Spire account by logging in on www.cspire.com or to the My C Spire app; and
If I would like to opt out of Paperless Billing, I can do so at any time by changing my preferences in my online My C Spire account.

I confirm the email address I provided is correct, and I understand electronic billing statements for my account will be sent to that address.