Wireless Support

How to request a payment extension

If you need more time to pay your wireless or home services bill, you can request a payment extension, which, if approved, will extend your payment due date by six days for the current billing period only. You can request one payment extension per billing period, and a $10 payment extension service fee is charged for every approved payment extension.

Note: You can request a payment extension if you:

Are a consumer wireless or home services customer.
Have a past-due balance that is not more than 60 days past due.
Have been a C Spire customer for at least six months.
Have a postpaid plan (not available for prepaid plans).
Have active service (meaning your service has not been deactivated yet).

Choose Billing from the side navigation.

If you have a past-due balance and are eligible for a payment extension, you'll see the Payment Arrangements pod in the Billing section. Click Start Extension.

Request a payment extension if you need more time to pay your bill.

A pop-up alerting you to a $10 payment extension fee will appear. Review the information and click Yes if you accept.

Accept payment extension fee to continue.

You'll see the status of your payment extension along with your new due date. The new due date will also be displayed on your account dashboard below the total amount due.

Note: Even if you are approved for a payment extension, you must pay the past-due balance before performing certain actions on your account, such as upgrading a device or adding a line.