The following restrictions apply:
- Only the account holder can disconnect any line on the account. To disconnect the line or service of a deceased customer, a relative or the executor of the estate should call.
- Payment of any remaining balance may be required before disconnecting. If you're being deployed by the military, the remaining balance could be waived by returning the equipment.
- Because the wireless service is paid a month in advance, the request will be in pending status until the end of the billing cycle.
