Wireless Support

Accessory Warranty

All accessories have at least a 1-year manufacturer's warranty from the date of purchase. This includes as many warranty replacements as needed during that time. All accessories that require warranty replacement within 30 days of purchase should be replaced by C Spire. Except for Premium Accessories, accessory warranties can be processed by C Spire for up to 1 year after the original purchase date.

If you are processing a warranty on an accessory that was purchased from a store with a different tax rate than your store, you should use the "TAX RATE DIFFERENCE" override code to adjust the price of the replacement accessory so that the total for the transaction is $0.

NON-WATERPROOF WARRANTY

Warranty covers manufacturer defects, including:

  • Does not fit the phone properly
  • Covers or interferes with wireless signal or sensors
  • Color running from case to hands or clothing
  • Broken when removed from packaging
  • Distorts sound (Non-waterproof cases only)

Note: Cases that are damaged due to user wear and tear (e.g., dropped and cracked) are not covered under warranty by C Spire. Customers may contact the manufacturer directly for support, but this is outside of C Spire's discretion.

WATERPROOF WARRANTY

Warranty covers manufacturer defects, including:

  • Does not fit the phone properly
  • Covers or interferes with wireless signal or sensors
  • Color running from case to hands or clothing
  • Broken when removed from packaging
  • Leaks (Customer must do the warranty through the manufacturer)

Note: Sound quality may be diminished with waterproof cases due to complete sealing of sound-sensitive areas.

PREMIUM ACCESSORY WARRANTY

Warranty must be processed directly through the manufacturer.

SCREEN PROTECTORS

Screen protectors may be replaced in-store only if there is a manufacturer defect. Physical damage caused by the customer (e.g., drops, chips, scratches) is not covered.

USED EARBUDS

Used earbuds of any kind are not warrantied by C Spire. Customers may reach out to the manufacturer to inquire about their warranty policy, but replacement is not handled by C Spire.

arrow down