Executive Vice President
Suzy Hays, executive vice president, is responsible for C Spire’s Home and Business services including fiber-backed internet, telephony, cloud, security and managed IT services. She focuses on delivering best-in-class client experiences through a disciplined and aggressive approach to operational excellence, driving rapid growth and maximizing results from the Home and Business lines of businesses. As a member of C Spire’s executive leadership team and the broader C Spire team, Hays shares the responsibility of delivering technology solutions that advance the lives, businesses and communities that the company serves.
During her more than 30-year tenure at C Spire, she has built a culture of exceptional customer experiences and business results across all three of the company’s service lines – wireless, home and business. Hays has led wireless operations and was the executive lead of the launch of C Spire’s fiber-to-the-home business, resulting in the largest statewide residential deployment of 1 Gbps fiber and is known for delivering customer-centric details such as unprecedented on-time appointments. Her roles in digital transformation span from artificial intelligence-based marketing to consumer and business digital channel executive leadership, and the evolution of C Spire’s delivery of services to business customers utilizing best-in-class technology and platforms. Hays has served as chief marketing officer, responsible for building and executing brand strategy including the launch of the C Spire Brand, and chief experience officer, with holistic responsibility for the customer experience across the company’s business, home fiber and wireless divisions.