Return & Exchange Policy
Product returns are only accepted at C Spire retail locations.
30-Day Money Back Guarantee:
If not completely satisfied within 30 days after activating service, return your equipment to one of our stores for a refund of the cost of equipment along with any activation fees. Overage and roaming charges are not refundable. Damaged equipment is not eligible for a refund. Equipment must be returned in its original condition.
You may return or exchange your device or accessory once within 14 days of purchase. All device exchanges will be subject to a Restocking Fee of $15 or $35, dependent on device type, due at the time of exchange. Exchanges for a different color, memory size or model device made by the same manufacturer are not eligible. Devices which are not in their original condition or damaged, and devices with more than 1,000 minutes of usage will not be accepted for return or exchange. Refurbished devices or devices purchased without a service agreement may be exchanged, but will not be accepted for return. Any device which is in its original condition and undamaged may be returned within 30 days of activating service if you deactivate service with C Spire Wireless. If you surrender your old device to C Spire as a trade-in for credit toward purchasing a new device, it becomes the property of C Spire and will not be returned to you. Promotional offers are one-time only offers and are not transferable to a second device in cases of exchanges or returns.
Accessories such as Bluetooth® headsets, wired earbuds/headsets, batteries, screen protectors and memory cards may not be returned or exchanged unless the item is unopened, in its original packaging and unused. Items purchased at a discounted price can be exchanged or returned for the discounted price only. Items received for free can only be exchanged for items of equal value. No refunds are given for free items.
You must have the receipt and packaging from the original purchase for all returns and exchanges. Returns are only accepted at C Spire retail locations.
Pay As You Go service payments are non-refundable and non-transferable.
Once a PERCS® participant has finalized a request to redeem PERCS Points, those PERCS Points may not be re-credited or restored to the participant's PERCS account, and any items returned by the participant are subject to the C Spire return policy explained above.