Connect.
If you have one or multiple symptoms such as cough, fever, sore throat, shortness of breath, or exposure to COVID-19, use C Spire Health to connect to a UMMC clinician from your smartphone.
Assess.
A UMMC screener will assess and provide care guidance for your symptoms.
Test
If the clinician determines that you’re at high risk for infection, you will receive a next-day appointment at a drive-through collection site.
Hours of Operation
At this time, UMMC clinicians are
available for appointments:
| Monday-Sunday | 8am - 8pm |
|---|
70% of medical visits could be handled over the phone. We treat those common, non-emergency conditions. Here are just a few:
- Sinus Infections
- Upper Respiratory Tract Infections
- Cold and Flu
- Sore Throat and Strep Throat
- Seasonal Allergies
- Skin Rashes
- Urinary Tract Infection
- Heartburn
- Earache and Ear Infections
- Nausea and Vomiting
- Diarrhea
- Minor Burns
- Pink Eye
- Poison Ivy and Poison Oak
- Minor Contusions
- Minor Sprains
- Headaches and Migraines
- Motion Sickness
- Stomach Cramps
- Insect Bites
- Non-Narcotic Medication Refills (Per Clinician Discretion)
- Other Common, Non-Emergency, and Seasonal Medical Issues
We want to make getting the medicine you need as quick and easy as possible.
A UMMC clinician can issue prescriptions to the participating pharmacy of your choice. There are a few limitations, however:
-
We do not prescribe opioids and certain pain medications.
- Receiving a medication that you've never taken before may require an evaluation from your primary care physician.
C Spire Health was developed by C Spire and the
University of Mississippi Medical Center - Mississippi's
leading names in technology and healthcare - to improve access
to quality healthcare.
UMMC was named a
Telehealth Center of Excellence by the federal Health
Resources and Services Administration in 2017, making it one
of only two programs in the U.S. to receive that designation.
An initiative of the C Spire Tech
Movement, C Spire Health is the company's latest effort
to increase tech innovation and better the lives of people in
its region.
Was $59/Visit
- Free for Mississippians experiencing symptoms related to COVID-19 for a limited time.
- Quick, reliable healthcare - no insurance required.
- No contracts or commitments.
- Easily add dependents under age 18 to your profile.
What are your hours of operation?
How much does it cost?
C Spire is partnering with UMMC to offer free telehealth visits for anyone located in Mississippi for a limited time to help determine who should be tested for COVID-19. If you have one or multiple symptoms such as cough, fever, sore throat, shortness of breath, or exposure to COVID-19, download the app and schedule your visit for free. No insurance required.
How can I get tested for COVID-19?
Patients who feel they need to be tested for COVID-19 must consult with a clinician through the app to determine their risk level for the disease.
If you have one or multiple symptoms such as cough, fever, sore throat, shortness of breath, or exposure to COVID-19, download the app and start your free COVID-19 assessment between the hours of 8am-8pm daily. No insurance required.
What are examples of conditions that cannot be treated by this service?
Under normal circumstances, UMMC clinicians can treat a wide variety of minor, non-emergency conditions through the C Spire Health app.
However, during the COVID-19 outbreak, however, our services are limited to those who are experiencing a fever, respiratory issues or other COVID-19 symptoms. UMMC clinicians will use audio or video chat to assess patients’ symptoms and determine whether they should be tested for the disease.
Who do I contact if I have technical or billing questions?
Technical assistance: 866‑455‑9630
Billing questions: 866‑455‑9630
Healthcare questions 601‑815‑2020
Can I access the C Spire Health app on my tablet, laptop or PC?
Right now, the app is only available on your mobile phone.
Will my data be secure?
C Spire does not have access to the personal and medical information collected and used by UMMC. It is stored in MDLIVE's software platform in order for UMMC to provide healthcare service. All data stored with MDLIVE for UMMC's use is in a HIPPA and HITECH certified environment.
Will my appointment be recorded?
Yes, we record appointments for quality control.
Can my prescription be transferred?
Once a UMMC clinician has issued a prescription to a pharmacy, you can transfer it by contacting that pharmacy and asking them to send it to the location you prefer.
Why can C Spire Health only be used in Mississippi?
To make sure you get the best care possible, we only used licensed clinicians. Our clinicians are licensed in the state of Mississippi.
How do I prepare for an appointment?
Before your visit, make sure you have good lighting and a strong internet connection, and in some cases, it may be helpful to take pictures of the condition.
What are examples of conditions that cannot be treated by this service?
- Concussion or traumatic injuries
- Chest pain or numbness
- Loss of consciousness
- Lacerations or broken bones
- Coughing up or vomiting blood
- Severe burns
- Symptoms that are signs of a serious event, such as a stroke.
If prescription medication is needed, can I use my insurance?
A UMMC clinician can send your prescription to the retail pharmacy you choose. Your standard insurance prescription coverage applies just like it would with other prescriptions. Please consult with your healthcare insurance for prescription coverage.
What is MDLIVE?
MDLIVE is a technology partner of C Spire and UMMC on the C Spire Health app. Once you register for C Spire Health, you'll schedule your appointment with UMMC clinicians on the MDLIVE platform. You'll then receive system messages from MDLIVE with information about your appointment. Charges to your credit card are administered by MDLIVE.
What ailments are treated?
Under normal circumstances, UMMC clinicians can treat a wide variety of minor, non-emergency conditions through the C Spire Health app, including cold, flu, sinus infections, sore throat and strep throat, heartburn, earache and ear infection, diarrhea, nausea, headaches and migraines, and more.
However, during the COVID-19 outbreak, our services are limited to those with one or multiple symptoms such as cough, fever, sore throat, shortness of breath, or exposure to COVID-19.
Patients who feel they need to be tested for COVID-19 must consult with a clinician through the app to determine their risk level for the disease. UMMC clinicians will use audio or video chat to assess patients’ symptoms and determine whether they should be tested for the disease. If the clinician determines that you’re at high risk for infection, you will receive a next-day appointment at drive-through collection site.
Do I need to be a C Spire wireless to use C Spire Health?
No, we're glad to offer the C Spire Health app to anyone located in the state of Mississippi. It's important to remember that you will need internet access for your visits, though, so be sure that you have access to a strong data connection.
Does this replace my primary care physician?
No, through the C Spire Health app, UMMC clinicians can treat common, non-emergency conditions, but it is not intended to replace your primary care physician.
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