Cloud Contact Center

C Spire offers a full suite of contact center offerings that will bring your business the innovation, flexibility, and agility of the cloud with security and scalability you've come to expect from Cisco powered by products. C Spire continues to provide your business with the tools you need to enhance your customer experience and deliver world class support.

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Time is Money

Time is Money, Increase Your Speed to Market

Adopting one of C Spire's Cloud Contact Center offerings (Powered by Cisco) is painless and fast. You will have a state-of-the-art contact center solution up and running in just a few weeks. Plus, with our ability to rapidly add new services and features, you will have a cutting-edge contact center without any delayed timelines or costly resources.

Increase Revenue

Increase Revenue

With Intelligent Skill Based Routing, you will be able to provide a profitable customer experience every time. You will have the ability to quickly connect callers to agents with best skills to help them, allowing you to maximize every revenue opportunity.

Enhance Your Customer Loyalty

Enhance Your Customer Loyalty

With over hundreds of reports at your disposal and the ability to create custom reports, you will be able to learn from your past customer interactions and determine why your customers are contacting you. This valuable information will to predict customer behavior and plan accordingly, result in increasing customer loyalty.

Improve Agent Productivity

Improve Agent Productivity

Increase your agents' ability to provide first call resolution by ensuring that every agent is following best practices for resolving any customer issue using our flexible work-flow agent scripting tools. More productive agents allows you to serve your customer more efficiently and reduce costs.

  • Feature
  • Inbound ACD
  • Reporting
  • IVR
  • Music on Hold
  • Supervisor Barge-in
  • Real time dashboard
  • Skill Based Routing
  • Priority Based Routing
  • Monitoring
  • Outbound Calling
  • Web and Voice Call Back
  • CRM Integration
  • Call Recording
  • Customizable Reporting
  • Coaching
  • Chat/Email Media
  • Multichannel Analytics
  • Call Queueing
    Standard
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  • Call Queueing
    Premium
  • X
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  • X
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  • CJP
    Standard*
  • X
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  • X
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  • CJP
    Premium*
  • X
  • X
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* Minimum of 20 agents required