AGREEMENTS & POLICIES

TekLinks makes IT work for business. One way we do that is by clearly communicating the terms of our relationship with customers. Below you will find the agreements and policies that describe these terms.

Master Terms and Conditions

To simplify our agreements and reduce redundant terms, this document contains all the standard terms that would be required for each of our offering types into one document. All quotes, the Master Service Level Agreement, a Statement of Work, and the Purchase Terms and Conditions each reference the MTC.

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Purchase Terms and Conditions

Since transactions have aspects that are different from subscription services, this document is used to outline the terms that are specific to the purchase of hardware, software, or block hours.

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Service Level Agreements

These agreements define the level of service expected from TekLinks for each of our subscription services. SLAs are output-based in that their purpose is specifically to define what the customer will receive.

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DMCA Compliance Policy

The Digital Millennium Copyright Act (DMCA) is a U.S. copyright law. It is TekLinks' policy to respond to clear notices of alleged copyright infringement. This document describes the information that should be present in these notices and is designed to make submitting notices of alleged infringement to TekLinks as clear as possible.

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Acceptable Use Policy

The Acceptable Use Policy document communicates the rules for use of TekLinks' systems and services and provides guidelines as to how each should be used.

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Master Service Agreement

This is an agreement we used to use before moving to the MTC and PTC documents. Service agreements executed before 2/29/2016 are still linked to these terms. As these agreements expire we are transitioning to the new agreements.

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Privacy Policy

C Spire Privacy Policy

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