Frequently Asked Questions
Fiber To The Home Basics
- What is C Spire Fiber?
C Spire's Fiber is a transformative service that includes an ultra-fast 1 Gbps home Internet connection, plus home phone and Super HD™ TV, provided over fiber optic connections directly to the home.
- What does 1 Gigabit per second Internet mean?
It is a measurement of Internet speed. The national average for residential Internet speed is 10 megabits per second. 1 Gigabit per second is 100 times faster.
- Why would I want 1Gbps service in my home?
Because this is a breakthrough technology that can dramatically change the way you connect and bring the world into your home. Speed this fast offers immense possibilities for you to discover new opportunities. To start, here are some key benefits to consider:
- Browse the Web with instant page changes and no buffering.
- Gamers will enjoy a truly rich, more immersive multi-player experience.
- Stream multiple movies simultaneously on devices throughout the home.
- The future promises everything from virtual doctor visits, remote access to the classroom, and even live participation in civic events, right from your living room.
- Is there a cap on data usage with C Spire Fiber Internet service?
No, residential customers will have an unlimited amount of data usage available to them. C Spire will, however, investigate any abnormal amount of data flow or activities (for example, pirating) as these activities would be a breach of contract.
- I have heard that other companies are offering Fiber To The Home in Mississippi. What is the difference between their service and yours?
There is no other Fiber To The Home service providing 1 Gigabit per second upload and download speeds. C Spire is the only service of this caliber in Mississippi.
the service be available to schools or government?
C Spire currently provides Internet access and data circuits over fiber to schools and government agencies. This will continue to be customized and priced unique to the customer.
- Can I get fiber Internet for my business?
Yes. To receive a quote for fiber Internet for your business please call C Spire Business Solutions at 1-855-CSPIRE2 (277-4732).
- Do businesses receive the same pricing and services as residential customers?
Businesses have different application and consumption needs and therefore have a different pricing structure. To receive a quote for fiber Internet for your business, please call C Spire Business Solutions at 1-855-CSPIRE2 (277-4732).
is fiber optic cabling and what are its benefits?
Fiber optic cabling is a cable that carries one or more strands of glass. Digital pulses of light carry signals along the line - what we call the "speed of light." This is the preeminent technology for Internet speed and reliability - it offers the highest speeds, best signal transmission, and best reliability in adverse weather conditions.
does C Spire deploy its fiber?
In most cases, we use directional boring. In some rare cases, aerial pole attachments are used.
- Will I be able to visit my local C Spire store for service?
We're committed to providing personal service to all of our customers. Customers in C Spire Fiber cities will be able to visit their local store for assistance with ordering C Spire Fiber services.
- If I currently have a mobile data card, can I return it if I sign up for C Spire Fiber?
Mobile data cards are designed as a mobile Internet solution to complement home Internet services and allow customers to have Internet anywhere a wireless signal is available. All existing agreements on wireless services remain in effect.
- Is my bill going to change after a promotional period, like it does with other providers?
We believe in clear and consistent billing, therefore we do not offer promotional-period pricing to attract C Spire Fiber customers.
- What happens if I subscribe to C Spire Fiber and then move to an area without fiber?
There is no penalty for canceling C Spire Fiber service if you move to an area where we do not offer the service.
C Spire Fiber Cities and Pre-Registration
- How were the C Spire Fiber cities chosen?
The decision on finalist cities was based on interest expressed by residents, proximity to existing fiber infrastructure, and the vision and implementation plan of the city government.
- Can my city be considered for C Spire Fiber services?
The Fiber To The Home initiative is open to new cities. Interested city officials should contact Jared Baumann to find out more. As a consumer, you can contact your city officials and encourage them to participate. You can also submit a personal interest form.
- Will C Spire Fiber services automatically be available to residents of selected cities?
Certain areas of the cities will be designated as Fiberhoods. In order for construction to begin in a Fiberhood, a designated percentage of the residents must first pre-register.
- How are Fiberhoods determined?
We work with each participating municipality to determine the best Fiberhood boundaries based off of many variables, including proximity to C Spire's existing fiber infrastructure, house counts and density of those homes.
- If I pre-register for C Spire Fiber, does that mean I am signed up for the service?
Pre-registering is the first step of the process. After your Fiberhood "goes green," meaning enough people in your area have pre-registered for the service, you can either place your order online or you will be contacted to determine if you would like to order service.
C Spire Fiber Timeline
- If my city is selected, how soon will I be able to order service?
This depends on how quickly a given Fiberhood within each C Spire Fiber city "goes green." "Going green" refers to the point when a Fiberhood reaches the necessary number of pre-registrants to warrant the construction costs required to bring fiber to each interested household. At that point, construction in the Fiberhood will begin and people can place their order for service. Basically, the faster people pre-register, the faster they can get C Spire Fiber service.
- What are the phases in this process?
The first step for each Fiberhood is pre-registration. Once enough people in a Fiberhood pre-register for service, that Fiberhood is considered "green." Once a Fiberhood goes green, the engineering and construction phases begin. These phases generally take from four to six months to complete depending on each Fiberhood’s individual needs. During the construction phase, you can place your order for C Spire Fiber service, which gives C Spire the green light to bring the fiber into the your yard. The final phase of the process is installation of the fiber services you ordered.
- Why can't I get service immediately after my Fiberhood goes green?
Once enough people in a Fiberhood have pre-registered for service, that Fiberhood is considered "green" and moves into the next phase in the process, which is the engineering phase. To engineer a Fiberhood is to survey the area and draw the construction plans. Before construction can begin, the engineering plans must be approved by the Fiberhood's city. Since we're bringing new technology to the area, the lead time between interest and installation is longer than with an existing technology.
- How can I officially sign up for service once my Fiberhood is green?
- When will fiber be brought to my house?
Once construction is complete on your street, and you have signed a two-year service agreement, which contains a Right of Way provision, C Spire will send a crew to place fiber under the ground in your yard.
C Spire Fiber Installation
- How much will the total installation cost?
We are currently waiving the installation costs for C Spire Fiber including the cost of Cat6 wiring, if it's needed.
- Can you use the existing wiring in my house?
If your home is wired with RG6 for TV outlets, we will test that wiring to make sure its signal is sufficient to deliver Super HD TV service. If your existing wiring is not usable, we will try to use wireless access points for additional TVs or will discuss wiring options with you.
- If I need new wiring, what type of cable will you use?
We will use Cat6 Ethernet, which can be installed by C Spire personnel or by your own electrician.
- Will any equipment be placed in my yard?
A box will be placed on the side of your home, which will house the fiber connections from the home to the rest of the C Spire fiber network. Fiber optic cable will also run underground from the street to the box on the side of your home.
- How far does the fiber actually go into my house?
Fiber connects to Ethernet cabling in the box on the side of your home. This allows the signal to connect to devices in the home.
- How do you plan to run fiber in my yard?
Fiber is placed in a yard in one of two ways: either by boring or trenching. Boring tunnels underground to avoid damage to the surface area and trenching uses excavation equipment to create a path on the surface of your yard. Engineers will determine the best method for your yard.
- Will running fiber to my house mess up my yard?
It is possible that the construction crew might need to temporarily disturb a flower bed or portion of your yard. When the construction crew completes the job at your house, they will restore the yard to its original state, prior to construction. This includes flower beds and any utility lines that might be disturbed.
Home Internet Service
- Will I need a new computer, laptop, or tablet to access the service?
- Can I use my own wireless router?
Yes, you can use your own wireless router. We recommend an 802.11ac grade router to receive the best wireless experience. Please note that wireless speeds are dependent on the device capabilities.
- Can I buy a router from C Spire?
We don't sell routers, but 802.11ac routers are available to lease for $5 per month. You can purchase an 802.11ac wireless dongle for $80, which increases the bandwidth capability of laptops.
- Is the speed the same in both directions (uploading and downloading)?
Yes, this is one of the great technological benefits of the service. Our service will deliver 1Gbps upload, not just download. This is particularly important for home-based businesses, but also supports live two-way video conferencing sessions and other benefits still to be discovered. Actual transmission speeds will depend on your equipment.
- Will this work with Wi-Fi? If so, can Wi-Fi handle the entire 1Gbps speed?
Yes, it works with standard Wi-Fi routers. To handle full gigabit speeds, a Wi-Fi router will need to use the 802.11ac standard.
- Why is a two-year service agreement required for Internet service?
We're investing substantial dollars in each customer’s home by laying fiber optic cable that cannot be removed once a customer terminates service. The two-year agreement is in place to help the us recoup the investment.
- Can I get C Spire TV or home phone without Internet?
No. Our Super HD TV and Home Phone services are only available if you are a Home Internet customer.
Home Phone Service
- Can I keep my current landline number?
Yes. If you subscribe to our home phone service, you can keep your current landline number. Before we can provide your home phone service, we must receive this completed authorization form by mail or fax.
- Is there an additional charge for long distance calls?
No, our $20 per month unlimited home phone services includes free nationwide long distance.
- What features are included with home phone service?
Voice mail, call blocking, call return, call waiting, caller ID and more are included in our home phone service. Learn more about all of the features available with our home phone service.
- Will I need a different home phone?
You can use any phone designed for landline service.
- Is this Voice over IP service?
Our home phone service is not traditional Voice over IP but does utilize IP connectivity.
- Can you use my existing home phone wiring?
Yes. New wiring is not needed for our home phone service.
- Do you offer international calling?
You can request access to make international calls. Calls are charged based on the rate for the dialed country code.
- Will I have phone service when the power goes out?
Yes, there is a 24-hour standby battery backup.
- Will my home phone work with a security system?
- Will my home phone work with a fax machine?
Super HD™ TV Service
- What channels are available?
Our standard TV package has 135+ channels and our expanded TV package has 180+ channels. In addition, we have several premium services available like HBO, Showtime, Cinemax, Starz, and sports programming.
- Can I watch TV on my mobile device?
Yes, you can watch a huge selection of TVE (TV Everywhere) content via your mobile device.
Super HD™ TV customers have access to today's hottest shows, movies and sports content including WatchESPN / ESPN3, Watch Disney and over 50 additional apps and streaming video websites. Premium channel subscribers gain access to their channels' respective TVE platforms like HBO GO, MAX GO, Showtime and more. When accessing online programming from networks, select C Spire as the provider and enter your C Spire Fiber To The Home username and password. (The username and password you use to manage your C Spire Fiber account online.)
For the best experience, use Wi-Fi when accessing mobile TVE content.
- Can I keep my existing TV service?
Super HD TV is an optional service. You are not required to subscribe to our TV service if you only want home Internet and home phone service.
- Do you offer local TV channels?
- Do you carry the SEC Network and the alternate SEC channels?
- Can I rent movies?
Yes, we have a Video on Demand service through which you can rent movies.
- What do you mean by Whole Home DVR?
The Whole Home DVR concept is made up of one primary receiver with secondary receivers for additional TVs. You can record programming and order movies on the primary receiver, which can then be accessed by all of the secondary receivers in your home.
The primary receiver has a 1TB hard drive and can record up to 400 hours of HD video on six channels simultaneously. Each additional TV in your home uses a secondary receiver that can access and watch the programming recorded by the primary receiver. From a secondary receiver, you can also schedule programming to be recorded on the primary receiver or order an on-demand movie to watch on any TV.
- How many shows can I record at once?
The primary receiver allows you to record up to six channels at once.
- How many hours of programming can the DVR hold?
The primary receiver can store up to 400 hours of HD programming.
- Does my family have to watch the same show at the same time on each television?
No, each television with a primary or secondary receiver can watch different programming -- live or recorded -- at the same time.
- Can I view a program I recorded on any TV in my house?
Yes, you can watch your recorded programming on any TV with a C Spire DVR (either a primary or secondary receiver).
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