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Frequently Asked Questions

Fiber To The Home Basics

C Spire Fiber Cities and Qualification

  • How are C Spire Fiber cities chosen?

    The decision on cities is based on interest expressed by residents and their local elected officials, proximity to existing fiber infrastructure, and the vision and implementation plan of the city government. Click here to enter your address and express interest today.

  • Can my city be considered for C Spire Fiber services?

    The Fiber To The Home initiative is open to new cities. Interested city officials should contact Chase Bryan to find out more. As a consumer, you can contact your city officials and encourage them to participate. You can also submit a personal interest form.

  • Will C Spire Fiber services automatically be available to residents of selected cities?

    Certain areas of the cities will be designated as Fiberhoods. In order for construction to begin in a Fiberhood, a designated percentage of the residents must first order service.

  • How do I order service?

    You can order service in one of many ways

    • Setup an in home consultation with our Residential Account Executives at 855-505-9345
    • Visit your local C Spire retail store
    • Order online at cspire.com/fiber
  • When should I order service?

    The sooner the better. It is never too early to order service. In fact, ordering early ensures you are in the first wave of construction and installation so that we don’t pass your home without dropping fiber to it. Plus, you can take advantage of any current offers at the time of sign up such as free installation or free construction.

  • What happens after I order?
    • If you live in fiberhood that is already constructed and in the installation phase, you can order service and be installed within a matter of days! Typically, we’ll be ready to schedule your installation within about 10 business days. Look out for a call from our scheduling team soon! Or, call us in about 10 business days to check your status.
    • If you live in a fiberhood that is currently being built, keep checking back on the status and progress of construction on our website at cspire.com/fiber. We’ll post dates here as to when we expect to be finished and ready to schedule your install. The entire engineering and construction process typically takes about 6 months from start to finish.
    • If you live in a fiberhood that has not yet qualified, we need your help! After you order service, make sure you spread the news to all your neighbors. We’ll need more of them to sign up in order to start construction. Use our yard signs, flyers, emails, your HOA, etc. to make sure others in your area know to sign up too. Check your progress on our website at cspire.com/fiber.
  • How are Fiberhoods determined?

    We work with each participating municipality to determine the best Fiberhood boundaries based off of many variables, including proximity to C Spire's existing fiber infrastructure, house counts and density of those homes.

  • If I pre-registered before, do I need to do anything else?

C Spire Fiber Timeline

  • If my city is selected, how soon will I be able to order service?

    This depends on how quickly a given Fiberhood within each C Spire Fiber city qualifies. Qualifying refers to the point when a Fiberhood reaches the necessary number of orders to warrant the construction costs required to bring fiber to each interested household. At that point, construction in the Fiberhood will begin.Basically, the faster you sign up, the faster you can get C Spire Fiber service.

  • What are the phases in this process?

    The first step for each Fiberhood is the Ordering Phase. Once enough people in a Fiberhood order service, that Fiberhood is considered "green." Once a Fiberhood goes green, the engineering and construction phases begin. These phases generally take from four to six months to complete depending on each Fiberhood’s individual needs. During the construction phase, you will have access to the crews working in your neighborhood should you have any questions.The final phase of the process is installation of the fiber services you ordered.

  • Why can't I get service immediately after my Fiberhood goes green?

    Once enough people in a Fiberhood have ordered service, that Fiberhood is considered "green" and moves into the next phase in the process, which is the engineering phase. To engineer a Fiberhood is to survey the area and draw the construction plans. Before construction can begin, the engineering plans must be approved by the Fiberhood's city. Since we're bringing new technology to the area, the lead time between interest and installation is longer than with an existing technology.

  • What happens during the Construction Phase?

    You’ll see different machinery coming down the street over the next several weeks. It may be a slightly messy during construction on your street, but a crew will come behind a few weeks later to ensure all areas are restored back to how they were, if not better. Note that there may be a delay between when you see the equipment leave to when we come back through to replace sod, etc. We’ll be working in the city right-of-way out near the street in the front of your yard; this is in the same place where your water, sewer, and power are located.

  • Why do you have to work “in my yard”?

    In order to bring service to the neighborhood, much like your local gas, electric, water, and other cable or internet service providers, we are laying our infrastructure throughout your municipalities’ right-of-way. This is an area out near the street that is designated for such services by law. Rest assured that all grass, etc. will be restored to the way it was prior to construction once the entire construction process is complete.

  • Who do I contact with questions during construction?

    The crew working directly in your neighborhood is the best point of contact for questions regarding construction. We’ll provide their direct contact information via the following: at your neighborhood pre-construction meeting, via email to you once it starts, mail it to you, and list this information on our website under your fiberhood at cspire.com/fiber.

  • When will fiber be brought to my house?

    Once construction is complete on your street, and you have signed a two-year service agreement, which contains a Right of Way provision, C Spire will send a crew to place fiber under the ground in your yard.

C Spire Fiber Installation

  • How much will the total installation cost?

    We are currently waiving the installation costs for C Spire Fiber including the cost of Cat6 wiring, if it's needed.

  • Can you use the existing wiring in my house?

    If your home is wired with RG6 for TV outlets, we will test that wiring to make sure its signal is sufficient to deliver Super HD TV service. If your existing wiring is not usable, we will discuss wiring options with you.

  • If I need new wiring, what type of cable will you use?

    We will use Cat6 Ethernet, which can be installed by C Spire personnel or by your own electrician.

  • Will any equipment be placed in my yard?

    A box will be placed on the side of your home, which will house the fiber connections from the home to the rest of the C Spire fiber network. Fiber optic cable will also run underground from the street to the box on the side of your home.

  • How far does the fiber actually go into my house?

    Fiber connects to Ethernet cabling in the box on the side of your home. This allows the signal to connect to devices in the home.

  • How do you plan to run fiber in my yard?

    Fiber is placed in a yard in one of two ways: either by boring or trenching. Boring tunnels underground to avoid damage to the surface area and trenching uses excavation equipment to create a path on the surface of your yard. Engineers will determine the best method for your yard.

  • Will running fiber to my house mess up my yard?

    It is possible that the construction crew might need to temporarily disturb a flower bed or portion of your yard. When the construction crew completes the job at your house, they will restore the yard to its original state, prior to construction. This includes flower beds and any utility lines that might be disturbed.

  • How do I know when I am ready to be installed?

    Once construction is complete in your area, we’ll be giving you a call to schedule your installation appointment. Keep an eye out for email updates as well; or, you can continue to check the status of your Fiberhood at cspire.com/fiber. If you believe you are ready to be installed, but have not received a message from us, you may call 855-438-1009 to also check your status and schedule.

  • How long will my installation take?

    The duration of your install depends upon many factors including: the size of your home, how many services you are having installed, etc. We’ll give you a specific estimate for your home at the time of scheduling.

Home Internet Service

Home Phone Service

Super HD™ TV Service

  • What channels are available?

    Our standard TV package has 135+ channels and our expanded TV package has 180+ channels. In addition, we have several premium services available like HBO, Showtime, Cinemax, Starz, and sports programming.

    View the standard lineup.
    View the expanded lineup.

  • Can I watch TV on my mobile device?
  • Can I keep my existing TV service?
  • Do you offer local TV channels?
  • Do you carry the SEC Network and the alternate SEC channels?
  • Can I rent movies?
  • What do you mean by Whole Home DVR?
  • How many shows can I record at once?
  • How many hours of programming can the DVR hold?
  • Does my family have to watch the same show at the same time on each television?
  • Can I view a program I recorded on any TV in my house?

Billing

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