PRIVACY POLICY

SCOPE

This Privacy Policy applies to C Spire's wireless services and websites, including, but not limited to, www.cspire.com and www.cspire.net ("Websites"), and your information collected via such Websites. C Spire™ is owned by Cellular South, Inc.

This Privacy Policy does not apply to other websites, third party application providers or to the Internet generally. C Spire may make content or services from other websites available to you from links located on our Websites. C Spire is not responsible for the privacy, security, or content of such sites. C Spire also uses third parties to advertise its products and services on the Internet and websites owned by parties that are unaffiliated with C Spire. You should review the privacy policy of each application provider you use and at any third party web site you visit to determine how that provider or site protects your privacy.

PERSONAL INFORMATION

C Spire collects personal information concerning its customers at the time they sign up for C Spire service. C Spire collects additional personal information from its customers and users of the Websites in connection with registration on the Websites, additional product and service orders, your use of the C Spire network, downloads from the Websites, uploads to the Websites, contests, surveys and special offers. Personal information collected by C Spire may include, but is not limited to, your name, address, email address, telephone number, billing, payment, usage, credit and transaction information (including credit card numbers, account numbers, and/or social security numbers), and demographic information. C Spire does not design its Websites to attract, nor do we knowingly collect personal information from children under thirteen (13) years of age. Ordering online products and services from C Spire is limited to adults (eighteen (18) years of age or older or as otherwise legally defined).

C Spire takes precautions to protect your personal information against unauthorized disclosure, theft and misuse. However, when you use third party applications or some portions of the Websites such as the forums and social networking services, any personal information you share is visible to other users and C Spire cannot protect it. You are responsible for the protection of the personal information you choose to share on third party applications or open portions of the Websites. Please be careful when doing so.

NON-PERSONAL INFORMATION

In addition to and sometimes in connection with the collection of personal information, C Spire also collects non-personal information - information collected in a form that does not reflect or reference anything directly identifiable with you or any other specific individual. Non-personal information collected by C Spire may include occupation, language, ZIP code, area code, location, Internet activity and time zone. C Spire uses this information to increase its understanding of customer behavior and better serve its customers. In cases where non-personal information is collected with personal information so that it can be connected to a specific individual, C Spire will treat the non-personal information as personal information as long as it is combined, and C Spire will remove any links between the non-personal and personal information before treating the separated information as non-personal information.

LOCATION BASED SERVICES

C Spire may provide location-based services or provide third parties with access to your location information so that such services may be provided to you. Devices and applications used with some C Spire services identify your location whenever the device is active and in a C Spire coverage area. Such location technology is necessary for the function of wireless communications and may also be used in connection with emergency services which permit us to provide your general location to emergency service personnel. C Spire's provision of location-based services or disclosure of your location to third parties, including in connection with third party applications, will be subject to your consent where appropriate. For instance, with your authorization, we may provide location-based services or provide location information to third parties in connection applications, including third-party applications, that you may use or download. You should carefully review the terms and conditions applicable to such applications and the privacy policies of any third-parties to whom you provide your consent to use location information, because when you use such third-party services their terms of use and privacy policies will govern. 

COOKIES

C Spire's Websites may place or employ a unique "cookie" on your browser to recognize your computer and track site usage. Additionally, C Spire may log IP addresses, or the location of your computer on the Internet. C Spire may use other technology, including but not limited to "web beacons" or "web bugs," on our Websites in order to recognize users and assess traffic patterns with the goal of making the Websites more convenient or to make recommendations to the user. We may also include such technology in our email messages and electronic newsletters in order to count how many email messages have been opened. We may place advertisements regarding C Spire, its affiliates, and/or third parties on the Websites or third party websites. You can configure your Web browser to alert you when a Web Site is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You can also set your browser to disable the capacity to receive cookies or you can delete cookies previously accepted. Some C Spire Web pages (and other Web pages) may not work correctly if you have cookies disabled.

CPNI

Subject to any applicable law, rule or regulation restricting disclosure or use of the information collected by C Spire, C Spire reserves the right to use and manage, as it sees fit, any information collected from you or your computer, including information collected by C Spire when you sign up for C Spire service, purchase products, participate in contests, surveys or special offers, log onto the Websites, download information from the Websites or upload information to the Websites. Among the applicable laws and regulations restricting disclosure of some of the information collected by C Spire is Section 222 of the Telecommunications Act of 1996, as amended (the "Telecommunications Act"). The Telecommunications Act establishes certain criteria regarding the use of certain sensitive and commercially valuable telephone customer information, which includes, for example, when a customer places a call, whom and where the customer calls and the types of services offerings to which a customer subscribes. The Telecommunications Act refers to this type of information as "customer proprietary network information," or CPNI. C Spire will disclose and/or use CPNI only as permitted by the Telecommunications Act and applicable rules and regulations.

CONTACTING YOU

We may periodically contact you regarding promotions, offers, products or services from C Spire, its affiliates, and/or third parties via email, SMS text message and/or other methods. We may also periodically contact you regarding your C Spire account status, phone or other matters relevant to C Spire customers or potential customers. You may opt out of receiving communications from us as provided below in PRIVACY RIGHTS AND OPTIONS. You also have the ability to choose to remove your name from the list for receiving emails at any time by following the instructions contained within the emails. By providing your email address to C Spire, you agree that C Spire shall have the right to manage and use your email address as it sees fit, and C Spire may sell or otherwise provide your email address to third parties.

THIRD PARTY SERVICE PROVIDERS

C Spire may hire other companies to perform services on our behalf including, without limitation, sending email, fulfilling purchase requests and managing the operation of the Websites. These other companies may be supplied with or have access to your personal information, including your email address and other contact information. We may also use third parties, such as third-party ad servers or ad networks, to deliver ads to you on our behalf. These third-party ad servers may be supplied with or have access to your email address. Also, we may provide them with and they may collect and use non-personal information about your visits to the Websites and links from the Websites.

REQUIRED DISCLOSURES

C Spire also reserves the right to disclose personal information, including email addresses, if we are required to do so by law or legal authority, or if we in good faith believe that it is necessary to do so in order to comply with legal process or law, to protect and defend the rights or property of C Spire, its affiliates, its customers or the public, or to protect against misuse of C Spire's Websites.

PRIVACY RIGHTS AND OPTIONS

Upon request to askus@cspire.com, C Spire will furnish you a copy of all information provided by you and maintained on record by C Spire at the time of your request in the format utilized by C Spire in the ordinary course of its business. This information will only be sent to you at your email or physical address as reflected by C Spire's records or given to you in person at a reasonable, prearranged time during normal business hours, at which time you may be asked to present proof of your identity. C Spire may require you to reimburse it for the reasonable costs of researching and copying such records as a condition to providing a copy of all such information to you. You may revise your personal information maintained in connection with your C Spire account at any time.

You may opt-out of C Spire's non-essential marketing and targeted advertising services at any time by sending a request to askus@cspire.com. C Spire with process such requests in a timely manner. 

Your participation in certain offerings on the Websites, such as the Circle, App Arcade, Scout, and Inner Circle may lead to C Spire's collection of information from you; however, C Spire will inform you in the terms and conditions of such offerings prior to your agreement to participate in same, and provide you the ability to opt-out of such information collection. 

CHANGES TO PRIVACY POLICY

C Spire reserves the right to change this Privacy Policy at any time, including if we adjust our business practices or if legal or regulatory events require changes. Any changes to this Privacy Policy will be posted on the Websites. Further, if we determine to adjust the way we use and disclose personal information in a way that is materially different than our practices at the time the personal information was collected, we will post a notice of the changes on the Websites at least thirty (30) days prior to implementing the changes and we will provide you with the opportunity to opt-out of the proposed use or discloser as it relates to your personal information. Please refer back to this policy from time to time to ensure you are aware of our most current privacy practices.

CONTACT US

If you have any questions or if you would like to discuss the privacy policies and practices of C Spire, you may contact us by phone, email or regular mail at the address set forth below:

Mail to:

Highland Colony Parkway, Suite 300
Ridgeland, Mississippi 39157
Attn: Wade Smith, Director, Product Development & Management

Contact Us:

Support 24 hours a day: 1-855-CSPIRE5 (277-4735)