It's easy to move your C Spire Fiber service to a new address. You can find out if service is available and place a Move Request from your online account. We can assist you whether you're moving within the area where we offer C Spire Fiber or outside of it.
If you don't have an online account or if you need assistance, call us at 1-855-438-1009 to move your service.
We recommend placing your move order two weeks ahead of your move-in date, to ensure you’re able to schedule an installation appointment on move-in day. Our professional installers will have you up and running with ultra-fast fiber internet in no time.
If we have fiber in your new neighborhood, you'll be able to choose the installation date that's closest to your move-in date when you place your move order. If we're currently building fiber to your neighborhood, we recommend ordering now so you can schedule your installation as soon as construction is completed.
The current resident's C Spire services must be disconnected before your services can be transferred to the home. Once you place a move order to transfer your services to your new home, C Spire will contact the current resident to arrange for their services to be disconnected.
Most customers are installed within two hours, although the actual length of the installation can be impacted by several factors, including the size of your home, number of services ordered, condition of existing wiring, location of outlet(s) and more. Our professional installation technician will be more than happy to give you an estimate to make sure your installation doesn't interfere with the rest of your day.
It depends. If your new service requires different equipment, then you'll need to return the old equipment, but we'll tell you how when you place your move order. It's super easy!
No worries. Call us at 1-855-438-1009 to make a change to your order or change your installation date. We'll send you a reminder a couple days before in case something comes up and you need to make changes.
