Moving your service or moving out of the area

Moving within our service area

Scroll down to My Services and click Move to a New Address.

From the My Services section of your Home account, click Move to a New Address.

Enter the address you're moving to along with your move date. Click Check Address.

See if service is available at your new address.

If fiber internet is available at your new address, you'll see the message "Internet is available at this location." If all of your current services are not available, you'll see a button to Edit Services.

Follow the prompts to select the services for your new address and complete checkout. You'll be able to schedule your installation date and time after completing checkout.

Add additional services and complete checkout.

Moving to an area we don't service

If fiber internet is not available at your new location, but one of our other services is, we'll let you know. Or you can register to be notified when fiber internet is available.

If fiber isn't available, we'll let you know if other services are.

If fiber isn't available, we'll let you know if other services are.

There's no penalty for canceling C Spire Home if you move to an area we don't serve. Simply provide proof of your new address. Equipment can be returned to any C Spire store.

If you need help moving your C Spire Home serivce, call 1-855-438-1009.

Things to note when moving your C Spire Home service:

Bring inside equipment associated with your C Spire service to your new address. This includes routers, gateways, switches, set-top boxes, remote controls, power cables and cords. (Commercial power supplies inside your home or any equipment outside your home can remain at your previous residence.)

If the address you're moving to has previously had C Spire Home, the installation can normally be scheduled within 3-5 business days.

If the address you're moving to is in an area we serve but has not previously had C Spire Home, the installation date depends on the completion of construction to bring service to the address. Once construction is completed, an installation can be scheduled.