Please proceed through each of these steps until your issue is resolved.
- Are you receiving an error message? If so, research your error message for possible causes and resolutions.
- Do you subscribe to this channel? Sign in to your C Spire account to review your services or view the C Spire TV Channel lineup to see what's included in each package or available as an a la carte service.
- Are you using a C Spire supported device? Confirm by viewing the list of C Spire Supported Devices.
- Does changing the channel fix the issue?
- Is your streaming device connected to your C Spire Wi-Fi?
- Have you tried turning your streaming device off and then back on?
- How fast is your wireless connection speed? The minimum recommended speed for best picture quality is 7Mbps. We recommend you download the Ookla speedtest application on your device or go to speedtest.net.
- Do you have the most recent version of the C Spire TV app? Learn how to update the app.
- Does your streaming device have up-to-date firmware?
- Does your streaming device have an option to "clear out the data"? If so, please do this. You will be asked to enter your C Spire username and password once this process is complete. (Please note that clearing out the data is different from "power cycling" the device, which is simply turning the device off and then back on.)
If none of these steps resolved your issue, please contact us for assistance.
