Home Services Support
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| auth001 | Account Suspended. | (Forgot to pay, maybe?) Sign in to your online account or give us a call at 855-438-1009. (auth001) | Sign in to your account and pay your bill or call 1-855-438-1009 for assistance. |
| auth002 | Forgot your PIN? | Please call 855-438-1009 and we'll get you on the right track. (auth002) | Call us and we'll help you with your Parental Control PIN. |
| auth003 | Incorrect PIN. | Please try again. (auth003) | Enter your Parental Control PIN. If you've forgotten your PIN, call 1-855-438-1009 and we'll reset it for you. /td> |
| auth006 | You're signed out. | Sign back in? (auth006) | This message displays after your C Spire TV session has expired. Sign back in with your C Spire username and password. |
| auth007 | ALERT | Incorrect username or password. (auth007) | Your C Spire TV username and password are the same ones you use to sign in to your C Spire online account. You can recover your username and password. |
| auth008 | ALERT | Cannot connect to the server. Try again later (auth008) | If further attempts are unsuccessful, please call 1-855-438-1009. |
| auth009 | Incorrect PIN. | Please try again. (auth009) | This message displays when you enter an incorrect Parental Control PIN. |
| auth010 | Uh oh. | We couldn't authenticate the app. Please try again later. (auth010) | Are you signing in with the correct username and password? You can recover your username and password, if necessary. If you continue to get this message, please call 1-855-438-1009. |
| auth012 | ALERT | Required field (auth012) | Please enter your C Spire username and password? You can recover your username and password, if necessary. |
| auth014 | Ooops. | Profile ID is missing. Try restarting C Spire TV. (auth014) | The profile you used previously to sign in to C Spire TV may have been deleted from your account. Try signing in with another profile. |
| auth015 | Problem Toggling Parental Control | Profile not found. (auth015) | The profile you used previously to sign in to C Spire TV may have been deleted from your account. Try signing in with another profile. |
| auth016 | ALERT | Problem Toggling Parental Control (auth016) | This message displays where there is an error while trying to update the Parental Control settings. If further attempts are unsuccessful, please call 1-855-438-1009. |
| auth017 | Error. | Unable to load profile. Please check your connection and try again. (auth017) | Please try again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| auth018 | PINs don't match. | Please confirm your new PIN. (auth018) | Confirm your new Parental Control PIN by entering the same code again. |
| auth021 | Oops. | Profile ID is missing. Try restarting C Spire TV. (auth021) | The profile you used previously to sign in to C Spire TV may have been deleted from your account. Try signing in with another profile. |
| auth022 | You're signed out. | Sign back in? (auth022) | This message displays after your C Spire TV session has expired. Sign back in with your C Spire username and password. |
| auth023 | ALERT | Username too awesome. Someone beat you to it. Try again, between 1 and 20 characters. (auth023) | The username you're trying to use is already in use by another subscriber. |
| auth024 | ALERT | Oops. Your profile name must be new and between 1 and 20 characters. (auth024) | Choose a username with fewer than 20 characters. |
| auth025 | Forgot your PIN? | Please call 855-438-1009 and we'll get you on the right track. (auth025) | Call us and we'll help you with your Parental Control PIN. |
| auth026 | ALERT | Incorrect username or password. (auth026) | You can recover your username and password, if necessary. |
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| dev003 | Error | Ensure your live TV listings are accurate by setting your device's data and time to automatic. (dev003) | This is an error message for Android devices when the device's settings do not match the current date and time. Please refer to the General Settings menu on your device to update this setting. |
| dev005 | Whoa there, partner! | This device is not supported. Check http://cspire.com/cspiretv-devices for a full list of supported hardware. (dev005) | View the list of recommended devices for the best C Spire TV experience. |
| dev007 | Hmmm. Something went wrong. | Please try again. (dev007) | Please try your action again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| med001 | Don't cross the streams! | All of your account streams are currently in use. Either stop C Spire TV on another device or purchase more streams at cspire.com or by calling 855-438-1009. (med001) | To add more streams, you can also sign in to your online account and click TV Options. |
| med002 | Hmmm... | Looks like there's an issue with playback. Try again later. [media code #%1$x] (med002) | Please try your action again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| med005 | Hmmm... | Looks like there's an issue with playback. (med005) | Please try your action again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| misc001 | Need help? | Visit help.cspire.com/home-services/ for support and to provide product feedback. (misc001) | Find C Spire TV support information here. |
| misc002 | Alert | No matches for '{QUERY}'. Give it another shot using different terms or spelling. (misc002) | No search results were found for the information you entered. Please call 1-855-438-1009 if you need assistance. |
| misc003 | Can't find that!?! | The item you're trying to play can't be found. It may have expired or may be hiding. You can try again or visit help.cspire.com/home-services/ for suggestions on how to remedy the situation. (misc003) | Please try your action again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| net001 | Hmm. The network isn't responding. | Network error. Please check your connection and try to reconnect. (net001) | Confirm that your device has Internet connectivity and try again. If further attempts are unsuccessful, please call 1-855-438-1009. |
| net002 | Connection error. | Please check your connection and try to reconnect. (net002) | Confirm that your device has Internet connectivity and try again. If further attempts are unsuccessful, please call 1-855-438-1009. |
| net003 | Servers not responding. | We're looking in to the problem. Try again later. (net003) | Please try your action again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| net004 | Hmm. Connection error. | Check your connection and launch the app again. (net004) | Confirm that your device has Internet connectivity and try again. If further attempts are unsuccessful, please call 1-855-438-1009. |
| net005 | Server not responding. | We're looking in to the problem. Try again later. (net005) | Confirm that your device has Internet connectivity and try again. If further attempts are unsuccessful, please call 1-855-438-1009. |
| net006 | Hmm. The server isn't responding. | Try again later. (net006) | Please try again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| net007 | Hmm. The server isn't responding. | Try again later. (net007) | Please try your action again but, if further attempts are unsuccessful, call 1-855-438-1009. |
| net008 | Network err. Reconnecting ... | You may be experiencing issues with your connection. (net008) | Confirm that your device has Internet connectivity and try again. If further attempts are unsuccessful, please call 1-855-438-1009. |
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| rec005 | Are you sure? | You have {TIME_AVAILABLE} minutes of space left. Recording this program may delete older recordings. Call 855-438-1009 to purchase more space. (rec005) | To purchase more recording space (streams), you can sign in to your online account and click TV Options. You can also call 1-855-438-1009 for assistance. |
| rec017 | Alert | Program is off-air. It will be missed. (rec017) | The content you're trying to view is no longer available. |
| CODE | TITLE | MESSAGE | INFO/SOLUTION |
| tx001 | Content unavailable. | Unfortunately, this is part of a package that has been discontinued. (tx001) | The content you're trying to view is not available on your current video subscription. You can sign in to your online account and click TV Channels to update your video subscription. You can also call 1-855-438-1009 for assistance. |
| tx002 | Sorry, this isn't part of your package. Yet. | Sign in at cspire.com/fiberaccount or give us a call at 855-438-1009 to upgrade your subscription. (tx002) | The content you're trying to view is not available on your current video subscription. You can sign in to your online account and click TV Channels to update your video subscription. You can also call 1-855-438-1009 for assistance. |
| tx003 | Your account has been removed. | Give us a call at 855-438-1009 and we'll help get you set up. (tx003) | Shop for C Spire TV service online or call us for assistance. If you were previously a C Spire TV customer and would like to reconnect service, you can sign in to your old online account to see if you owe a balance. |
| tx004 | Couldn't load. | We're working on a fix. Try again later. (tx004) | Reboot your streaming device and try again. If further attempts are unsuccessful, please call 1-855-438-1009. |
| tx006 | Sorry, this isn't part of your package. Yet. | Sign in at cspire.com/fiberaccount or give us a call at 855-438-1009 to upgrade your subscription. (tx006) | The content you're trying to view is not available on your current video subscription. You can sign in to your online account and click TV Channels to update your video subscription. You can also call 1-855-438-1009 for assistance. |
| tx013 | Server isn't responding. | Server isn't responding. (tx013) | Please try again. If further attempts are unsuccessful, please call 1-855-438-1009. |