Business Support

Switching to Webex

Find answers to your basic questions for switching to Webex. Also, visit our Webex Support Hub for in-depth product training and video tutorials.

How do I get a Webex account? If you are an authorized administrator for your C Spire account, sign in to My C Spire Business to add a user or contact your C Spire Sales Representative. If you are an end user, please contact your organization's C Spire Account Authorized Administrator.


How do I upgrade to Webex Standard or Premium? If you are an authorized administrator for your C Spire account, sign in to My C Spire Business to add a user or contact your C Spire Sales Representative. If you are an end user, please contact your organization's C Spire Account Authorized Administrator.


What's the difference between Webex Basic, Standard and Premium? View the Webex Feature Matrix.


Who do I contact for Webex support? If you are an authorized administrator for your C Spire account, submit a support request. If you are an end user, please contact C Spire Business Support.


How do I reset my Webex password? At the Webex sign-in screen, enter your email address, choose Next, then select the Forgot Password? option. You will receive an email with a Reset Password link. Follow the instructions to reset your password.


How do I change my Webex email? Contact your organization's Authorized Administrator for your C Spire account.


I can't remember the email address I used to sign-up for my Webex account. What do I do? Contact C Spire Business Support.


When can I start using Webex? You will receive an email when your migration from UC-One to Webex is scheduled.

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