For other frequently asked questions, regardless of device type, please see below.
How do I park and retrieve calls in C Spire Voice with Webex? To park a call, press and hold the key next to the user where you want to park the call. Once your soft key menu changes, select "Park" at the bottom of the screen. You'll see a yellow "P" to indicate the call is parked on that user. Then, to retrieve a parked call, you'll press and hold the button next to the number the call is parked on. Then, select "Retrieve" from your soft key menu.
How do I transfer calls in C Spire Voice with Webex? You have three ways to transfer a call in our C Spire Voice with Webex platform: consultative, blind, and direct to voicemail. Consultative Transfer lets you consult the person you are transferring the call to before releasing it to them.
- Press the Transfer key, press "Lines," and then choose the person you want to transfer the call to.
- The caller will be placed on hold while you consult with the person you are transferring them to.
- If your coworker wants to accept the call, press the Transfer key a second time.
- If your coworker wants to reject the call or doesn't answer, press the Cancel soft key, and you'll be returned to the caller.
- Press the Transfer key, press the Blind soft key, press "Lines," and the select the button next to the person you want to transfer to.
- The call will be released from your phone immediately and ring theirs, showing the caller ID of the person calling. They can choose to answer the call or let it go to voicemail.
- Press the Transfer key and then dial *55 plus the person's extension.
- It's best to know or look up the person's extension before dialing *55. Otherwise, the call will time out and go to your voicemail instead.
How do I set up and use voicemail in C Spire Voice with Webex? To access or set up your voicemail, tap the Voicemail key and enter your voicemail passcode. The initial default passcode is 112468#. After you enter the default passcode, the operator will prompt you to create a new passcode, confirm it, and then record your personalized name. If you choose to use your name as your greeting, which is the default, then your setup is complete. If you choose to record a longer, more personalized greeting, be sure to listen for the prompts for your Busy or No Answer greetings. Busy greeting will only play if Do Not Disturb is active, and the No Answer greeting is your general message for when your phone rings and you don't pick up.
How will this transition impact third-party managed equipment? Equipment such as switches, firewalls and routers managed by another IT provider should continue to function as usual. If you have concerns, be sure to inform the provider of the migration to C Spire Voice with Webex.
