In most cases, construction crews will lay fiber optic cable around your neighborhood, and then, we’ll dig a shallow, thin trench from the street to the side of your home to bring the cable close enough for installation. While it creates some temporary dirt and dust, laying fiber optic lines in the ground provides the most reliable connection possible.

At C Spire, we think the best fiber internet should include the best fiber construction. That’s why we work hard to get the job done fast and done right, with as little interruption as possible. Here’s what the process looks like:

1. Utilities like gas & water mark underground lines with paint.
2. We dig small holes to allow structure placement.
3. We drill horizontally lines to connect the holes together.
4. Once the main fiber line is installed, we run fiber from the main line to homes of customers who already ordered.
5. We schedule installations for any customers who have completed their order.

And then, once we’re done, we put everything back exactly how we found it. Simple as that.

To bring fiber to your neighborhood, we need to place infrastructure in your municipality’s right of way - the area near the street designated by law for services like water, gas, electricity and internet.

Some residences will have a handhole placed near the edge of their yard, which provides our engineers with access to the main fiber optic line in your neighborhood.

However, we work hard to make this process stress-free with as little interruption as possible. We also make sure that any grass, flower beds, or other parts of your yard are back exactly the way we found them once the construction process is complete.

For construction questions, the best point of contact is the crew working directly in your neighborhood. If you would like to report damage to your property, click here.

Once construction is finished on your street, and you’ve placed your order, a C Spire Fiber crew will bring the fiber optic cable up to the side of your home. If you haven’t already scheduled an installation appointment, we’ll contact you to schedule your interior installation.

In many cases, yes. We’ll test any existing wiring to make sure it can deliver the full potential of your new gigabit internet connection. If your existing wiring isn’t usable, one of our professional installation technicians will discuss wiring options with you at the time of installation.

To bring you the full speed and bandwidth potential of gigabit C Spire Fiber Internet, we use Cat6 Ethernet cabling. We’ll provide and install this cable for you during your installation appointment. Alternatively, you can have an electrician or other licensed professional install this for you at your convenience and expense.

We’ll place a utility box about two times the size of a shoebox on the side of your home, typically adjacent to your home’s main power supply. This utility box houses a piece of equipment called an ONT, or Optical Network Terminal, that allows the fiber optic light impulses to be transmitted across more traditional Ethernet cable.

If C Spire Fiber is already available in your neighborhood, you can schedule your installation appointment when you place your order online. If we’re currently adding fiber to your neighborhood, we recommend pre-ordering now so you can schedule your installation as soon as construction is completed.

Most C Spire Fiber installations can be completed within two hours, although several factors can impact the amount of time needed, including the size of your home, number of services ordered, condition of existing wiring, and location of outlet(s). Our professional installation technician will be happy to give you a time estimate to make sure your installation doesn’t interfere with the rest of your day.