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Why is my picture fuzzy when I first start watching TV?

In an effort to ensure the quickest, snappiest channel change times and least amount of buffering prior to watching your shows or movies, we've decided to present you with a slightly lower bitrate than a full HD stream. This lower bitrate is the reason for the apparent fuzziness or lack of sharpness.

In most cases, within about six (6) seconds you'll notice the fuzziness disappear and the crisp, clear HD stream will fill in.

If you notice that your picture remains fuzzy longer than expected, it could be that the specific show you are trying to watch is not available in HD. Reruns of older TV shows or movies are often not delivered to C Spire in HD.

If you continue to have issues, please contact us.