Home Services Support

How do I fix poor connection issues?

This article concerns C Spire Smart WiFi powered by Plume®. If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:
Move pods closer to each other
  • Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 15'-20' for Pods, 21'-30' for PowerPods and 30'-40' for SuperPods. These distances can still vary largely depending on the building materials used in your home.
  • Homes with dense walls need pods closer together than those with lighter construction.
  • Even moving a pod to an opposite wall in the same room can sometimes help create a stronger and more reliable connection for that pod.
  • Place the pods on the inside walls of the home, to build a strong core network to improve performance.
  • When mixing Pods, PowerPods and SuperPods, always ensure the SuperPods are connected to your modem or modem/router and that they are at the core of your network. This will give other pods a higher performing foundation.
Keep Pods in the open and away from metallic objects
  • Avoid metal or other reflective objects in between your pods.
  • Avoid obstacles in the way of connecting pods (such as kitchen and laundry appliances, metallic piping, metallic waste bins, or large mirrors).
  • No large furniture right in front of the pod.
Eliminate sources of interference
  • Find sources of interference and eliminate them.
    • Consumer electronics like baby monitors, cordless phones, video senders, microwaves, etc. will cause interference on the same channels used by your WiFi
  • Move your pods further away from sources of interference.
If an issue arises with the connection health of one of your pods, you will be notified through the app. Otherwise, you can view the connection health of a pod at any time by selecting any blank space of the app's landing screen, followed by the pod you'd like to check. Contact the C Spire Home Care Team If you're experiencing poor connection issues, our care representatives can help. One of the great features about Smart WiFi is that we have a ton of tools that can help diagnose and offer solutions to ensure you're getting the best experience possible. Chat with us Call: 855-438-1009
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