70% of medical visits could have been handled over the phone.
- Cold and flu
- Earache and ear infection
- Skin rashes
- Headaches and migraines
- Nausea and vomiting
Make an appointment.
When a minor illness strikes, use
C Spire Health to schedule a visit.
Get your diagnosis.
A UMMC clinician will diagnose you during the appointment.
Get your prescription.
A UMMC clinician can send your prescription to the pharmacy of your choice if needed.
Skip the waiting room and get medical treatment over the phone. UMMC clinicians are available Monday through Friday from 7am-9pm, and Saturday from 8am-5pm.
Here are just a few of the common, non-emergency conditions we treat:
For questions regarding what we treat, please contact UMMC at 1-601-815-2020 during normal business hours.
Is C Spire Health easy to use?
Absolutely. On your first visit, a UMMC clinician will ask you a
few questions about your medical history and preferred pharmacy,
and you'll need a valid credit card (similar to your first time
seeing a new doctor). This information is stored in a secure,
HIPAA-compliant technological vault.
After that, you can schedule appointments with just a few clicks. You won't even have to re-enter your personal data, as long as the information is the same.
What are your hours of operation?
Can I access the C Spire Health app on my tablet, laptop or PC?
Right now, the app is only available on your mobile phone.
Do I need to be a C Spire wireless customer to use C Spire Health?
No, we're glad to offer the C Spire Health app to anyone located in the state of Mississippi. It's important to remember that you'll need internet access for your visits, though, so be sure that you have access to a strong data connection.
Does this replace my primary care physician?
No, through the C Spire Health app, UMMC clinicians can treat common, non-emergency medical conditions, but the app is not intended to replace your primary care physician.
What ailments are treated?
Sinus infections, upper respiratory tract infections, cold and flu, sore throat and strep throat, seasonal allergies, skin rashes, urinary tract infection, heartburn, earache and ear infections, nausea and vomiting, diarrhea, minor burns, pink eye, poison ivy and poison oak, minor contusions, minor sprains, headaches and migraines, motion sickness, stomach cramps, insect bites, non-narcotic medication refills (per clinician discretion), and other common, non-emergency and seasonal medical issues.
What conditions do you NOT treat?
How do you diagnose conditions like strep throat or ear infections?
Through the C Spire Health app, a UMMC clinician will ask a series of questions about your medical history and evaluate your current condition verbally through audio or video consultation. In most cases, a UMMC clinician can reach a diagnosis and recommend a treatment plan without any additional testing. A UMMC clinician can also refer you to a specialist if needed.
How do I prepare for an appointment?
Before your visit, make sure you have good lighting and a strong internet connection, and in some cases, it may be helpful to take pictures of the condition.
If prescription medicine is needed, can I use my insurance?
A UMMC clinician can send your prescription to the retail pharmacy you choose. Your standard insurance prescription coverage applies just like it would with other prescriptions. Please consult your healthcare insurance for prescription coverage.
Can my prescription be transferred?
Yes, once a UMMC clinician has issued a prescription to a pharmacy, you can transfer it by contacting that pharmacy and asking them to transfer it to the location you prefer.
Why can C Spire Health only be used in Mississippi?
To make sure you get the best care possible, we only use licensed clinicians. Our clinicians are licensed in the state of Mississippi.
Are visits shared with my primary care physician?
Just like with a typical visit to your primary care physician's
office, a UMMC clinician will provide you with a summary of your
visit at the end of your appointment. From the home page in the
C Spire Health app, select My Health, then select Visit
History. From there, select your visit to see your document
digitally. You can share that with your primary care physician
if you choose.
Also, before you end your visit with UMMC, you can request that they send a copy of your visit summary to your primary care physician.
How much does it cost?
Users located in Mississippi can schedule appointments through C Spire Health for just $59 per visit. No insurance required. You'll provide your credit card information before your appointment and will be charged at the end of your visit.
Who do I contact if I have technical or billing questions?
Why is there a hold on my credit card?
As part of the scheduling process, we pre-authorize your credit card for the amount of your visit but won't charge you until the visit is completed. If you miss a visit, the pre-authorization charges will be refunded to your card within 2-3 business days, depending on your credit card provider.
What is MDLIVE?
MDLIVE is a technology provider of C Spire and UMMC on the C Spire Health app. Once you create an account, you'll schedule your appointment with a UMMC clinician on the MDLIVE platform. You'll then receive system messages from MDLIVE concerning your appointments.
Will my data be secure?
C Spire does not have access to the personal and medical information collected and used by UMMC. It is stored in MDLIVE's software platform in order for UMMC to provide healthcare service. All data stored with MDLIVE for UMMC's use is in a HIPAA compliant and HITECH certified environment.
How do I add a dependent on my C Spire Health account?
With C Spire Health, you can add multiple users as long as they're under the age of 18. From the home page, just select My Health, then select Family and follow the prompts to add family members. Adults (18 years or older) should download C Spire Health on their own device to make sure their personal information is kept private.
C Spire Health Overview
C Spire and UMMC are excited to collaborate on the recent launch of C Spire Health, a mobile health application designed to improve access to health care in Mississippi. This application also addresses the growing consumer preference for convenient access and treatment of minor health issues and conditions.
The app is intended to connect patients with minor health issues, especially in rural and underserved areas of Mississippi, to clinicians who can quickly and efficiently assess their needs.
The app is not intended to replace the patient’s primary care physician, but to treat common, minor medical conditions. If a patient needs an in-person office visit or needs emergency care, the patient will be referred to their primary care physician or a hospital in their local area.
The initial providers for the C Spire Health app will be a small group of UMMC clinicians, with the goal of adding other Mississippi practitioners from across the state. In the app, a clinician can choose the specific dates and times they are available to see patients remotely.
Health care apps produced and run by national companies market telehealth-based services to Mississippi residents currently, but the medical professionals handling those calls are located in other parts of the country. C Spire is a Mississippi-based technology company providing a telehealth platform for Mississippi doctors to care for the minor health care needs of Mississippi patients.
What is the primary objective of the C Spire Health app?
C Spire recently introduced a mobile health app in affiliation with the University of Mississippi Medical Center that is designed to improve access to minor healthcare in our state and address growing consumer preferences for more convenient access and treatment of minor health issues and conditions.
The app focuses on patient needs for minor care and on connecting patients, especially the poor, elderly and rural, with minor health issues to primary care clinicians who can quickly and efficiently meet their needs instead of costly trips to hospital emergency rooms or urgent care centers.
Mississippi is the poorest state in the nation and ranked 49th in number of physicians per capita. Doctors in MS gravitate towards urban areas leaving rural MS, where many of the most needy and sickly live with no access to minor care (#50), pushing up preventable hospitalizations (#47)* - based on 2018 America’s Health Rankings by United Health Foundation and Mississippi Department of Health statistics.
A Harris Poll in 2017 showed 67% of consumers said they delayed going to a PCP at least once during the year; 23% said it cost too much; 23% said it takes too long; 36% said they thought the ailment would go away; 13% said they were too busy. One third of those delays ended up being a serious health issue.
Millennials prefer quick service, convenience of mHealth** - based on 2016 Rand Corp. report on young adult preferences for medical care and doctor appointments. 80% of surveyed consumers view digital solutions as the most effective way to perform healthcare activities
Why should C Spire care?
As a Mississippi-based telecommunications and technology services company, C Spire designs its products and services to benefit consumers and businesses in this state and improve the quality of life for our 3 million residents. Most of our employees live and work here and care deeply about the health and welfare of their families, friends and neighbors and our region’s future.
We are passionate about the C Spire Tech Movement, whose primary mission is to introduce and encourage adoption of innovative technology solutions that improve all aspects of life. One focus of our Tech Movement is the critical area of healthcare. To that end, we want to use technology to help medical professionals better serve their patients and give Mississippians better access to healthcare when and where they need it.
Does the app replace my primary care physician?
No, through the C Spire Health app, clinicians can treat common, minor medical conditions where an office visit is unnecessary. The app is not intended to replace your primary care physician. If a patient needs an in-person office visit or an ER visit, they are referred to a local Primary Care Physician or a local hospital.
The initial providers will be a small group of UMMC nurse practitioners with the goal of expanding the provider pool to other Mississippi practitioners who want to see patients on certain days and times via a video connection through the C Spire Health app. The end vision is having as many Mississippi practitioners as possible seeing their patients, and other Mississippians who have no access to a PCP, via the C Spire Health app when an office visit or hospital visit is unnecessary.
What medical need are you tackling with this app?
Healthcare is a huge challenge in our state due to its large rural, poor, and elderly population, the shortage of doctors, and the high propensity of chronic diseases. Limited access to medical professionals and poor knowledge and adoption of preventative medicine for minor ailments and healthy lifestyles also act as a barrier to improving overall outcomes.
Minor medical conditions are a growing need in the health care industry. The C Spire Health app will handle those patients that can be effectively and efficiently treated through a video visit with a health care clinician.
Almost 75 percent of all doctor, urgent care and emergency room visits are either unnecessary or could be handled safely and effectively via telemedicine – based on a 2015 study by the American Medical Association 44.3 percent of healthcare system respondents said that patient care gaps due to community remoteness were the main reason for adopting telemedicine – based on 2017 study by RuralHealthWeb
Can other medical professionals, doctors & hospitals participate?
In the early stages of adoption, a handful of nurse practitioners at UMMC will be handling the video visits through the C Spire Health app. After market acceptance, it is the intent of C Spire and UMMC to welcome any Mississippi practitioners to participate in providing services via the app on the dates and times of their choosing. National companies like Teledoc, Doctor on Demand and American Well market minor care telehealth apps today to Mississippi residents, but many of the medical professionals handling those video calls are located in other parts of the country. It is the vision and goal of this app to have Mississippi doctors caring for Mississippi patients.
Why C Spire? Why now?
As evidenced by the current crisis with rural hospitals in our state, our health care system needs to embrace automation, technology, and connectivity to solve long-term structural and financial issues that threaten to diminish access to care and halt medical progress in our state.
We want to make clear that it is the goal of this app to give Mississippians easy and convenient access to PCPs for minor care and to refer those in need of an office visit with a PCP or specialist or hospital care to local medical providers. It is our intent to keep all downstream medical business in your local community. We will continue to do what we do best, which is to connect people and use technology to improve the quality of life for all Mississippians.
We would welcome the opportunity to discuss with all our medical customers what we envision to be the future of automation, technology, and connectivity in Mississippi healthcare.