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Voice Solutions for Your Business

C Spire Business Solutions utilizes Voice over Internet Protocol (IP) technology over a secure private connection to supply a complete business phone system. We install and maintain the equipment in addition to providing local, long distance, and Internet services - all for a low monthly fee. With no upfront investment, C Spire can help grow your top line and decrease both the costs and hassles normally encountered when dealing with multiple vendors.


PRI


PRI uses the latest cloud technology to deliver traditional voice services over a private connection.


PRI/PRI ISDN


With more efficient out-of-band signaling, C Spire Business Solutions PRI ISDN service utilizes 23 channels of a T-1 s 24 channels for inbound and outbound calling. The 24th-or 'D' channel-is used for signaling information and call control. PRI service also allows you to:


  • Receive caller ID telephone numbers on every call

  • Transfer inbound calls to another location that is bridged in our network, instead of using voice channels on the PRI service to your location Combine your local, long distance, and Internet services on a single access facility (should you choose to allocate bandwidth for this business-critical data need).

IP Voice


C Spire Business Solutions provides a turnkey, managed communications solution for businesses. Our IP Voice phone solution includes the new Polycom phones, phone service, long distance, Internet service, service and maintenance of equipment, a managed outsource switch and 24/7 customer concierge service support. Also, all install fees are rebated on customer s bill in full, unless otherwise noted.


We offer two IP Voice options that customers can choose from based on his or her needs: Voice Full or Voice Basic Office.


Some of the premier features of the Voice Full option include:


  • Call Control
    • You control what happens when someone calls. You can send all your calls directly to voicemail or select the numbers you wish to hear from at certain times of the day.
  • Voice Mail to Email
    • Have your voice mails sent to your email account as .wav files. Listen, save and forward to others in your company to save time and avoid confusion.
  • Anywhere Number
    • One number rings all your phones, either sequentially or simultaneously. You control it via the C Spire Business Solutions Web Portal(former Callis Web Portal). You ll never miss another call unless you want to.
  • Call Jump
    • Change phones in the middle of a call, and your caller wont hear the switch. You can seamlessly transfer a call to your cellphone or move the call from your cell to a landline if you are having issues with your cell signal.
  • Remote Office
    • Turns your cell phone, home phone, or even hotel phone into your office phone. The caller ID shown is your office number, and all calls are directed to your remote phone, whether you are across town or across the ocean!
  • Console Assistant
    • Simple to use PC based console for receptionists or attendants who screen inbound calls. The intuitive design follows natural workflow of a call from the top of the screen.

IP Voice Features


  • Cloud-based (Hosted) PBX

  • Fully Managed POE Switches

  • Unlimited Local Phone and Long Distance service

  • Dedicated High Speed Internet

  • Nationwide 4-digit dialing

  • All System Maintenance

  • A simple online portal to allow custom-tailored design of your system

  • Microsoft Outlook Integration (Click-to-Dial from Contacts)

  • Auto Attendant

  • Anywhere Number- Find me/Follow me

  • Voicemail to Email

IP Voice Benefits


  • Customers can easily scale to meet their business needs without purchasing new equipment

  • All upgrades are performed by C Spire without being on-site. The customer gets additional business features to increase profitability and reduce customer complaints without expanding current IT resources

  • Customers reduce risk by putting their phone systems in a secure data center with 24/7 customer support, 365 days a year

  • Customers can eliminate down time during any potential disaster and recovery process

  • Customers can focus on their core business utilizing their core expertise, while C Spire handles the phone system

IP Voice FAQs


What is IP Voice?

IP Voice uses your broadband Internet connection to give your office superior phone service. This highly configurable system will boost your productivity especially when coupled with wireless service.


Who needs IP Voice?

IP Voice is perfect for small-to-medium sized businesses that need a smart communications system without the cost and management of a traditional PBX.


Why is IP Voice better?

IP Voice provides a premium feature set that exceeds that offered on typical PBX-systems. Maximize productivity with simultaneous ring, transfer of calls to numbers not within the office, extension-based dialing to other office locations without a costly T-1 connection. You can also save money with no more long distance costs and no costly equipment to maintain.


Is local support available?

Should you ever have questions about your service, our local business account service and technical support are ready to help.

IP Voice Audio Conferencing


C Spire's Audio Conferencing offers your company a full suite of conferencing solutions. This product is a full-featured Meet-Me Audio Conferencing Suite that can support hundreds of participants. It includes moderator controls, web-based clients, and scheduling options. Meet Me Conferencing gives your business fully-integrated conference capabilities that can be enabled and controlled from your phone, desktop toolbars, or the C Spire web portal.


With C Spire Audio Conferencing, small and large businesses alike have access to the following features:


  • A single platform for all communications services

  • Unified, browser-based interface for scheduling conferences, controlling calls and recording calls in process

  • On-Demand Instant Conferencing, so quick, impromptu conference calls with several co-workers or customers can be accommodated without scheduling in advance

  • Ability to schedule a Meet Me Conference for business conferencing, any time you need it

  • Outlook Add-in, which lets you add the Meet-Me Conference function to any Outlook meeting

IP Voice Contact Center


Today, companies must ensure that each facet of their business is exceeding expectations and performing above par. Customer care is essential to securing repeat business and positive public relations within their market. Partner with C Spire for your contact center needs, and your business will excel in customer service. Choose between the following options to meet your Contact Center requirements.



Premium Contact Center

Businesses subscribing to C Spire Premium Contact Center will receive a customized Contact Center designed to their specific needs. Top-notch features that will bring the business contact center to perform beyond expectations. Business customers are encouraged to have their Contact Center Phone Numbers with C Spire to ensure optimal service


Features include:

  • Enhanced Reporting
  • Basic and Intelligent Call Routing
  • Customizable Announcements
  • Advanced IVR
  • Call Recording
  • Work Force Management (Platinum Only)
  • Agent Coaching (Optional Add-On for Platinum Only)


Call Queuing

Business customers will purchase a Basic Call Center which will provide them with call distribution and queuing. Within the call queue, businesses have access to the following features:


Features include:

  • Up to 25 Call in the Queue
  • Inbound ACD Only
  • Customizable Greetings and Announcements (Up to 4 per option)
  • Music or Video on Hold
  • Estimated Wait Time/Location in Queue
  • Basic End Of Day Reporting for Supervisor
  • Overflow Treatment
  • Priority Queue Routing

"This will be one of the most advanced data centers in the U.S. ... businesses from all over the world are going to be relying on data services provided through C Spire's facilities."
-Parker Wiseman, Mayor, City of Starkville

"Mississippi State University has a long history of working with business and industry and we especially appreciate working with Mississippi home-grown companies like C Spire to ... expand and offer these next-generation data and cloud services."
-Dr. Mark Keenum, President, Mississippi State University

"This data center is a triumph in the name of progress."
-Parker Wiseman, Mayor, City of Starkville

"Add(s) a world-class data center to the arsenal of tools that we use to recruit new business and encourage existing companies to expand in Mississippi."
-Brent Christensen, Executive Director, Mississippi Development Authority

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