Plan Basics and Included Features
Talk all you want with other C Spire customers - it's unlimited.
- Nights & Weekends (B2B) Talk all you want weeknights (7 p.m. until 6:59 a.m.) and weekends (Friday at 7 p.m. - Monday at 6:59 a.m.) – it's unlimited.
Send and receive unlimited text messages nationwide.
- Call Waiting Answer a second call.
- Call Forwarding Forward your calls to another number.
- Conference Calling Add a third party to a two-way call.
- Caller ID See who's calling before you answer.
ADD-ONS AND OPTIONAL FEATURES
5000 Voice MinutesThis feature provides 5000 minutes to share among users on the business or government CHOICE Shared - Phones plans.Add 5000 minutes to share on the business or government CHOICE Shared - Phones plans. Minutes over the allotted 5000 are charged at 40¢ per minute.FREE
3000 Voice MinutesThis feature provides 3000 minutes to share among users on the business or government CHOICE Shared - Phones plans.Add 3000 minutes to share on the business or government CHOICE Shared - Phones plans. Minutes over the allotted 3000 are charged at 40¢ per minute.FREE
Business Per MB
Enjoy the ability to get the web on your phone and the flexibility to pay as you go.
With this feature, using the web costs 10¢ per megabyte.Connect to the web whenever you want and pay as you go. 10¢ per megabyteFREE
1GB Data AccessThis feature provides 1GB of non-streaming data to share between users on the business or government CHOICE Shared - Phones plans.Add 1GB of non-streaming data to share on the business or government CHOICE Shared - Phones plans. Usage over the allotted 1GB is charged at 10¢ per megabyte.FREE
1000 Voice MinutesThis feature provides 1000 minutes to share among users on the business or government CHOICE Shared - Phones plans.Add 1000 minutes to share on the business or government CHOICE Shared - Phones plans. Minutes over the allotted 1000 are charged at 40¢ per minute.FREE
Business Feature Phone PicsThis feature does not share. It only works with the subcribing mobile number.Send and receive unlimited picture messages nationwide. This is available only on feature phones subscribing to the business or government CHOICE Shared - Phones plan.FREE
Voicemail Deluxe (free upon request)Give callers the option to leave a message when you're not able to accept the call.Give callers the option to leave a message when you're not able to accept the call.FREE
Phone InsuranceProtect your phone from the unexpected.Protect your phone from the unexpected.$4.95
etrace StandardManage your mobile workforceManage your mobile workforceFREE
etrace ProManage your mobile workforceManage your mobile workforceFREE
etrace ExpressManage your mobile workforceManage your mobile workforceFREE
No Answer TransferTransfer your calls to another number if you don't answer. Not available with voice mail.Have your missed calls transferred to another number.$1.50
COVERAGE AREA DETAILS: Customers participating in this service must reside in the C Spire Wireless network area, which is defined as MS and generally in and surrounding Memphis/West Memphis, AR/nearby West TN, Mobile and Baldwin Counties in AL, and Escambia, Santa Rosa, Okaloosa, and Walton Counties in FL.
The Nationwide Area is defined as inside the United States, Puerto Rico or the U.S. Virgin Islands. Many of the plans' features are unlimited. Minutes or data included in plans are Nationwide unless specified.
There are no roaming fees. You may see a roaming indicator on your wireless handset if you are outside the C Spire network. Your bill will also show "roaming" usage. This usage will only show corresponding charges if you have exceeded your monthly number of minutes or data. Any charges will be billed at the pre-determined, per-minute or per-MB rate for any overage. It can take up to 30 days to receive roaming information from our partner carriers. Please be aware of this when checking your minutes or data used. Delayed charges, if any, will be applied upon receipt to the then current month’s bill.
Calls terminating outside of the United States, Puerto Rico or the U.S. Virgin Islands will incur international long distance charges. Calls to Canada or any area that is part of the North American Numbering Plan (10-digit dialing) can be dialed directly and placed without requesting access. Calls to Canada will also incur international charges. Calls to all other international locations will be blocked at activation unless access is requested by calling 1-855-CSPIRE5 (277-4735) or 611 from your C Spire phone. Learn more about international calling. Actual wireless coverage may vary due to atmospheric conditions, customer equipment or system limitations. To use your phone while traveling outside the Nationwide Area, you must contact customer care to request the International Roaming feature. A $20 activation fee applies to this feature. International Roaming can be cancelled at any time but a $20 activation fee will be charged each time it is reactivated.
FEATURE DETAILS: Text and Pics require compatible equipment and are subject to coverage limitations present on C Spire's and its wireless partners' networks. Web gives you the ability to browse the mobile web and search for applications to download. Ringback Tones access gives you the ability to search and download Ringback tones from the C Spire website or from your phone.
For all plans, participation in third-party text messaging contests or promotions, and the purchase of third-party content or downloads may result in additional charges on your bill above and beyond standard messaging rates.
Nights and Weekends are defined as Monday – Friday 7:00 p.m. through 6:59 a.m.; Weekends: Friday, 7:00 p.m. – Monday 6:59 a.m.
Phone Insurance is offered by eSecuritel and is not sold by C Spire. Please see cspire.com for more information on Phone Insurance.
The Push2Talk service is only available on Push2Talk-capable devices. Refer to your phone's equipment manual for instructions on placing, receiving, and configuring your phone for Push2Talk. Push2Talk battery times will vary based on user settings, feature use and network configurations.
To use your phone while traveling outside the Nationwide Area, you must contact customer care to request the International Roaming feature. A $20 activation fee applies to this feature. International Roaming can be cancelled at any time but a $20 activation fee will be charged each time it is reactivated.
PLAN DETAILS: All pricing listed for calling and mobile broadband plans and service enhancements are monthly fees unless otherwise noted and are promotional prices that are subject to change. Monthly access charges are not refundable. A Plan Activation Fee and Early Termination Fee may apply.
Changing your existing plan to another plan is free via the "My Account" section of cspire.com, your C Spire handset, or at a computer kiosk in a C Spire retail location.
Voice usage does not roll over to the next month. When in the C Spire Network, airtime is billed in one-minute increments with partial minutes rounded up to the next full minute from the time the call is placed until the call is terminated in our system. Voice usage exceeding that allotted in the plan, whether made within the C Spire Network or the Nationwide Area, will be charged at a rate of 40¢ per minute.
The Business Share plan allows all subscribers on the $15.00 Feature Phone plan and/or the $25.00 Smartphone plan to share the blocks of $35.00 1000 Shared Minutes and/or blocks of $20.00 1GB Shared Data. At least one (1) block of $35.00 1000 Shared Minutes must be added to the account with the Business Share plan with at least one (1) $15.00 Feature Phone or at least one (1) $25.00 Smartphone. At least one (1) block of $20.00 1GB Shared Data must be added to the account with the Business Share plan with at least one (1) $25.00 Smartphone. Multiple blocks of $35.00 1000 Shared Minutes can be added to an account with subscribers on the Business Share plans to share across all subscribers on the account on the Business Share plan. Voice usage exceeding the cumulative 1000 Shared Minutes blocks is considered overage and is charged at a rate of 40¢ per minute. Multiple blocks of $20.00 1GB Shared Data can be added to an account with subscribers on the Business Share plans to share across all subscribers on the account with data services on the Business Share plan. Data usage exceeding the cumulative 1GB Shared Data blocks is considered overage and is charged at a rate of 10¢ per MB.
Business Per MB Data can be added to subscribers on the $15.00 Feature Phone plan and data usage is charged at a rate of 10¢ per MB.
Business Pics for Feature Phone can be added to the $15 Feature Phone plan for free upon request, and provides infinite picture messaging, access to BREW, and "white labeled" websites. Subscriptions with the Business Per MB Data feature and the Business Pics for Feature Phone feature will incur data usage charges when sending or receiving picture messages at a rate of 10¢ per MB. Data used by subscriptions with the Business Pics for Feature Phone feature on an account with blocks of 1GB Shared Data will be decremented from the 1GB Shared Data blocks including data used when sending or receiving picture messages.
Mobile Broadband 1GB Plan offers 1 gigabyte of data usage in Nationwide Area. Data usage is rounded up to the next 10-kilobyte increment of usage per data session and a charge of $19.99 per GB (gigabyte) of data usage is applied. Mobile Broadband 1GB Plan not compatible with Data Card, Netbook or Notebook devices. Mobile Broadband 3GB Plan offers 3 gigabytes of data usage in the Nationwide Area. Data usage is rounded up to the next 10-kilobyte increment of usage per data session and a charge of $9.99 per GB (gigabyte) of data usage is applied for usage over 3GB. Mobile Broadband 5GB Plan offers 5 gigabytes of data usage in the Nationwide Area. Data usage is rounded up to the next 10-kilobyte increment of usage per data session and a charge of $9.99 per GB (gigabyte) of data usage is applied for usage over 5GB.
DATA DEFINITION: A data session is defined as the data usage incurred between a start record and a stop record. Start records include, but are not limited to, actions such as clicking on a link to a website, email programs syncing with a server, downloads or updates. Stop sessions include, but are not limited to, actions such as closing a browser, the finishing of an email sync (sending and receiving) or when a download completes. A device can have multiple concurrent data sessions at any given time. Data usage will not be totaled until a stop record is produced. After one hour of data inactivity, all open data sessions will automatically end and produce stop records that include the total usage incurred for each data session. After 24 hours, all data sessions will end regardless of activity and produce stop records.
For billing purposes 1,000 Kilobytes (KB) equals 1 Megabyte (MB) and 1,000 Megabytes (MB) equals 1 Gigabyte (GB). A two-year data agreement is required to receive promotional pricing on equipment. Special online pricing may not be available in stores or by phone.
INFORMATION/CONTENT: Certain information or content may be provided through the service by independently owned and operated content providers or service providers who are subject to change at any time without notice. C Spire is not a publisher of third-party content and will not be responsible for any information or services provided by such third parties. These third parties may impose additional charges (on top of regular service charges levied by C Spire) for certain content. As the user of such services the user is bound by the third parties' policies when the user visits their respective sites or uses their services. It is the user's responsibility to read the rules or service agreements of each content or service provider as well as to understand any and all billing practices which are stated by the content or service provider. Any information the user involuntarily or voluntarily provides third parties is governed by their policies. The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, merchantability, fitness for a particular purpose, transmission or correct sequencing of any information or downloaded data is not guaranteed or warranted by C Spire or any content providers or other third party. Delays or omissions may occur. Neither C Spire nor its content providers, service providers or other third parties shall be liable to the customer for any loss or injury arising out of or caused, in whole or in part, by any information acquired through the Service.
PROHIBITED AND PERMISSIBLE USES: Data Service sessions may be conducted only for the following purposes: (i) Internet browsing; (ii) email; and (iii) corporate intranet access (including access to corporate email, customer relationship management, sales force automation, and field service automation applications). UNLESS OTHERWISE STATED OR AGREED UPON, PROHIBITED USES INCLUDE, BUT ARE NOT LIMITED TO, USING SERVICES: (1) WITH SERVER DEVICES OR WITH HOST COMPUTER APPLICATIONS, INCLUDING, WITHOUT LIMITATION, WEB CAMERA POSTS OR BROADCASTS, CONTINUOUS JPEG FILE TRANSFERS, AUTOMATIC DATA FEEDS, TELEMETRY APPLICATIONS, AUTOMATED FUNCTIONS OR ANY OTHER MACHINE-TO-MACHINE APPLICATIONS; (2) AS SUBSTITUTE OR BACKUP FOR PRIVATE LINES OR DEDICATED DATA CONNECTIONS; (3) FOR VOICE OVER IP (VoIP); (4) IN CONJUNCTION WITH WWAN OR OTHER APPLICATIONS OR DEVICES WHICH AGGREGATE USAGE FROM MULTIPLE SOURCES PRIOR TO TRANSMISSION; (5) USING THE SERVICES FOR ANY ACTIVITY THAT ADVERSELY AFFECTS THE ABILITY OF OTHER PEOPLE OR SYSTEMS TO USE EITHER THE SERVICES OR OTHER PARTIES' INTERNET BASED RESOURCES INCLUDING, BUT NOT LIMITED TO EXCESSIVE CONSUMPTION OF NETWORK OR SYSTEM RESOURCES (WHETHER INTENTIONAL OR UNINTENTIONAL) AND "DENIAL OF SERVICE" (DOS) ATTACKS AGAINST ANOTHER NETWORK HOST OR INDIVIDUAL USER; OR (6) INTERFERENCE WITH OR DISRUPTION (OR POSSIBILITY OF DISRUPTION) OF OTHER NETWORK USERS, NETWORK SERVICES OR NETWORK EQUIPMENT. EXCEPT FOR CONTENT FORMATTED IN ACCORDANCE WITH C SPIRE'S CONTENT STANDARDS, UNLIMITED PLANS CANNOT BE USED FOR UPLOADING, DOWNLOADING OR STREAMING OF VIDEO CONTENT (E.G. MOVIES, TV), MUSIC OR GAMES (ONLINE OR OTHERWISE). UNLIMITED PLANS AND FEATURES (UNLESS NOTED AS SPECIFICALLY FOR USE WITH A LAPTOP OR OTHER COMPUTING DEVICE NOT SUPPLIED BY C SPIRE) CANNOT BE USED FOR ANY APPLICATIONS THAT TETHER THE DEVICE (THROUGH USE OF, INCLUDING WITHOUT LIMITATION, CONNECTION KITS, OTHER PHONE/PDA-TO-COMPUTER ACCESSORIES, BLUETOOTH® OR ANY OTHER WIRELESS TECHNOLOGY) TO LAPTOPS, PCS OR OTHER EQUIPMENT FOR ANY PURPOSE.
Service is not intended to provide full-time connections, and the Service may be discontinued after a significant period of inactivity or after sessions of excessive usage. C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels and (ii) protect its network from harm, which may impact legitimate data flows. Users may not send solicitations to C Spire subscribers without their consent. Users may not use the Services other than as intended by C Spire and applicable law. Plans are for individual, noncommercial use only and are not for resale.
SECURITY: C Spire does not guarantee data security. Data encryption may be available with some, but not all, Services furnished by C Spire. C Spire assumes no responsibility for confidentiality of email or other confidential or proprietary information accessed through the Service and/or with Wireless Device. It is solely CUSTOMER'S responsibility to ensure use of the Service and Wireless Device complies with applicable IT or security procedures established by CUSTOMER or CUSTOMER'S employer
PAYMENT, EQUIPMENT AND FINAL DETAILS: Credit and debit card payments (Visa, Master Card and American Express) are processed and posted to your account immediately. Electronic check payments are verified and posted to your account immediately. The funds for an electronic check payment are debited from your bank account within one to three business days.
New activation and promotional offer contract may be required for promotional equipment pricing. All offers for a limited time in limited area only. Certain restrictions, taxes and/or fees apply. See Tariff and Customer Service Agreement for complete details of terms and conditions. Certain restrictions, taxes and/or fees may apply. Certain fees are retained by C Spire.
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