Frequently Asked Questions
Status Discounts are used for accessory discounts. The rewards increase the longer you're with us.
Anyone who is a current C Spire subscriber and enrolls in My C Spire can participate.
You must be at least 18 years old to participate or otherwise have the consent of your parent or legal guardian. Businesses or anyone other than individuals are not eligible to participate. Employees of C Spire are not eligible to participate.
You must have access to the Internet, a valid email address, and a valid mobile number with CSPIRE to enroll in My C Spire. To enroll, create an online account and accept the My C Spire Terms and Conditions. You will be required to provide basic personal information to create an account. If you do not consent to providing basic personal information, you cannot create an account.
If you already have an online account, log in, click Edit Profile and scroll to the Terms and Conditions section.
By completing the enrollment process and submitting your request for validation you are consenting to the Terms and Conditions. After you complete the enrollment process, the mobile number you entered will be validated by C Spire.
A Status Discount level is typically assigned within one to three hours after signup.
You can send referral invites to your friends either via My C Spire app or via our web widget. Please remind your friends that they must mention they were referred by you at the time of activation and must present the text or email they received from you in order to qualify as a valid referral.
Please note that My C Spire registration is required to receive rewards. Referrals and rewards for this limited-time offer apply to new account activations only. Bill credit is awarded 31-45 days after activation. Prepaid referrals may earn a different amount of points for referrer and referee than postpaid referrals.
Status Discount levels categorize a participant based on how long he or she has been a customer. You earn your Status Discount level simply by being a loyal customer.
- Plus Status - Immediately upon becoming a customer
- Priority Status - 2 or more years of uninterrupted service
- Premier Status - 5 or more years of uninterrupted service
- Elite Status - 10 or more years of uninterrupted service
You will be moved to the next Status Discount level automatically on your two-, five-, or 10-year service anniversary date.
You will be assigned a Status Discount Level upon your enrollment in My C Spire based on the longest tenured subscription on your account. An example would be if your spouse has been with C Spire for 10 years but you activate your line and/or signed up for My C Spire today, you would still immediately become an Elite member. Please note that should the longest tenured subscription on the account deactivate service for any reason, your status will then be based on your own tenure with C Spire.
The benefits associated with Status Discount levels are subject to change without notice but will always be outlined on this website.
Yes. As your Status Discount level increases, you keep the previous level's benefits in addition to the new ones you have earned. Only the highest level discount will be applied to your purchase or transaction. Discounts will not be combined.
For example: Customer A holds an Elite Discount Status level. One of his Elite benefits is 30% off an accessory, but his previous Status level (Premier) offers a 20% accessory discount. The discount that would be applied to his accessory purchase would be 30% off only - not a combination of the two.
If you have additional questions, please contact customer service at 1-855-CSPIRE5 (277-4735).
These Frequently Asked Questions and their answers are intended to be used as a reference guide to how My C Spire and Status Discounts operate. They do not replace or supersede the Terms and Conditions or other C Spire Wireless terms, conditions or guidelines that may be applicable to you. Please refer to the Terms and Conditions for the complete and controlling set of rules, regulations, and policies applicable to My C Spire.