C SPIRE PRIVACY POLICY

Effective Date: June 19, 2018

 

SCOPE

This Privacy Policy applies to C Spire's (1) websites (the "Sites") and (2) wireless services, home services, business services (the "Services") This privacy policy describes how C Spire collects and uses the personal information of its customers, as well as information provided by customers and non-customers who visit the Sites. It also describes the choices available to you regarding our use of your personal information. Further, this Privacy Policy describes our processing activities on behalf of our business services clients who may control information about you. C Spire™ is a trademark owned by Cellular South, Inc. Cellular South, Inc. and Telepak Networks, Inc. which provide the Services under the C Spire mark.

This Privacy Policy does not apply to third party websites, third party application providers or to the Internet generally. C Spire may make content or services from other websites available to you from links located on our Sites. C Spire is not responsible for the privacy, security, or content of such websites. C Spire also uses third parties to advertise its Services on the Internet and websites owned by parties that are unaffiliated with C Spire. You should review the privacy policy of each third party website and application you visit to determine how that website or application protects your privacy.

This Privacy Policy does not apply to mobile applications.

 

INFORMATION COLLECTION AND USE

We may collect the following personal information from you:

  • Information we receive from customers through use of C Spire wireless services. If you are a wireless customer of C Spire Wireless, we collect certain information by and through your use of the wireless services we provide. This may include basic subscriber information such as your name, address, email address, mobile number, Social Security number, date of birth, Account PIN, login details, payment information (such as credit card or bank account details) as well as call detail information (such as numbers contacted by you), location information and other information used to provide wireless services to you. We also collect information related to the use and location of your device and our network, applications downloaded to your device, amounts of data used, volume, length, type and duration of mobile service use (e.g., SMS, voice, picture messaging, etc.), visits to C Spire stores, contact with customer care, service history, billing history, device history, and your use of our Sites and other Services. We also may collect additional information when you give us permission to do so.
  • Information we receive from customers through use of C Spire home services. If you are a home services customer of C Spire, we collect certain information by and through your use of the home services we provide. This may include basic subscriber information such as your name, address, email address, phone number, Social Security number, date of birth, Account PIN, login details, and payment information (such as credit card or bank account details). We also collect information related to the use of our home services including the type and amount of usage of the services, amounts of data used on the internet, phone and/or TV, as applicable. If you are a home phone customer, we collect call detail information (such as numbers contacted by you), location information and other information used to provide services to you. If you are a C Spire TV customer, we collect pseudonymized data concerning viewership. We also collect information related to contact with customer care, service history, billing history, device history, and your use of our Sites and other Services.
  • Information we receive from customers through use of C Spire business services. If you are a business services customer of C Spire, we collect certain information by and through use of the business services we provide. This may include business contact information such as name, title, company, email address, login details, and phone number. We also collect information related to use of our business services such as mailbox usage, legal hold support, email security, data loss prevention and e-discovery support. Some of our Services, like our cloud solutions, allow our business services customers to store information they control about you. When we handle information about you on behalf of our customers, we do so at their instruction as a processor. To learn about the information our business customers services have us process, please contact the business service customer (the controller) directly.
  • Information you provide through of your use of the Sites. Whether you are a C Spire customer or not, when you use our Sites, we collect information concerning your use of the Sites. We also automatically collect general log data information, like your IP address, your interactions with the Sites and with third-party sites, and your geographic region. Please read the "Tracking Technologies and Passive Collection" section below for more information about automatic collection practices on the Sites. If C Spire seeks to collect any additional Sites-related information from you, C Spire will inform you in the terms and conditions of such offerings prior to your agreement to participate in same, and provide you the ability to opt-out of our collection and use of such information.
  • Information you choose to provide. At times, we may offer you an opportunity to provide additional information to further personalize your services. If you choose to do so, you may choose to complete a profile, answer a survey and/or provide us additional information regarding your interests and preferences. You may also choose to interact with C Spire on social media and provide information via such interaction.
  • Location Data. If you have enabled the location data detector on your mobile device, we may, with your permission, collect location information from your mobile device. This information is encrypted in a secure format during transmission. You can disable certain sharing of your location data by turning this feature off on your mobile device. In addition, please note that you may be asked by third party application providers to provide them access to your location data. You should carefully review the terms and conditions applicable to such applications and the privacy policies of any third parties to whom you provide your consent to use location information, because when you use such third party services their terms of use and privacy policies will govern.
  • Miscellaneous. We may also collect, from you, personal information about your contacts including email address or phone number when you choose to refer our Services to them. When you provide us with personal information about your contacts, we will only use this information for the specific reason it was provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at askus@cspire.com. Separately, we obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud. Sometimes we purchase marketing data about our customers from third parties and combine it with information we already have about you to create more tailored advertising and products. We may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions.

C Spire does not design its Sites to attract, nor do we knowingly collect personal information from children under thirteen (13) years of age. Ordering Services from C Spire is limited to adults (eighteen (18) years of age or older or as otherwise legally defined).

We use this information to:

  • To determine customer eligibility for our Services
  • To provide Services to our customers wireless services, home services and business services customers.
  • Fulfill your order and send order confirmation
  • To administer and maintain accounts
  • Send you information regarding our Services
  • Respond to customer service issues
  • With regard to C Spire TV, to provide you recommendations based for content you might enjoy
  • To send you marketing communications about our Services or the products or services of third parties, whether via regular mail, email, or SMS text
  • Administer contests and sweepstakes you have entered, and notify you if you won
  • Respond to questions and concerns
  • Conduct research and analysis
  • Display content based on your interests and/or location
  • To manage our network
  • To improve our Sites, Services and marketing efforts

 

INFORMATION SHARING

We will share your personal information with third parties in the ways that are described in this Privacy Policy. We will never sell your personal information to third parties.

  • Service Providers. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, offering customer service and analysis, providing and administering our Sites and Services, and/or providing software platforms for the Sites. These service providers (and in the case of our processing activities for business service customers, sub-service providers) are authorized to use your personal information only as necessary to provide these services to us.
  • Legal Disclaimer. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or the safety of others, investigate fraud or respond to government request; or if we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified of any change in ownership or uses of your personal information, as well as any choices you have regarding your personal information.
  • To any other third party with your prior consent.

USER ACCESS AND CHOICE

C Spire prides itself on providing you a personalized experience. But we understand that participating in personalization is your choice to make. That is why we have created a Your Preference Profile, so you may view your choices about how we may contact you. If you are a customer of C Spire and the Account Holder, then you can manage the privacy preferences of each mobile number on your account. If you are not the Account Holder on the C Spire account, you may have the ability to manage certain preferences subject to modification by the Account Holder.

Upon request, C Spire will provide you with information about whether we hold any of your personal information. You may access, correct or request that we stop collection of and/or delete certain information by logging into Your Preference Profile or sending an email with such request to askus@cspire.com. We will respond to your request within a reasonable timeframe.

In our capacity as a processor for our business services customers, we acknowledge that you have the right to access your personal information. C Spire has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to our business services customer (the data controller). If requested by a business services customer to remove personal information, we will respond within a reasonable timeframe.

In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing our Services.

 

CPNI

Section 222 of the Telecommunications Act of 1996, as amended (the "Telecommunications Act") establishes certain criteria regarding the use of certain telephone customer information that we collect from our customers solely by virtue of the customer-carrier relationship, such as quantity, technical configuration, type, destination, location and amount of use of the telecommunications services you receive, as well as billing information. The Telecommunications Act refers to this type of information as "customer proprietary network information," or CPNI. C Spire will disclose and/or use CPNI only as permitted by the Telecommunications Act and applicable rules and regulations. In complying with the Telecommunications Act, we may ask for our customers opt in to our use of certain information for marketing purposes. You may change these preferences at any time by visiting Your Preference Profile.

 

CONTACTING YOU

We may periodically contact you regarding promotions, offers, products or services from C Spire, its affiliates, and/or third parties via email, SMS text message and regular mail. We may also periodically contact you regarding your C Spire account status, phone or other matters relevant to C Spire customers or potential customers. You may opt out of receiving promotional communications from us as provided in Your Preference Profile. You also have the ability to cease receiving promotional communications at any time by contacting us at askus@cspire.com, following the instructions contained within emails you receive, and by sending STOP in reply to a promotional text.

TRACKING TECHNOLOGIES AND PASSIVE COLLECTION

 

TRACKING TECHNOLOGIES/COOKIES

Technologies such as: cookies, beacons, tags and scripts are used on the Sites by C Spire and our marketing partners, affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

A cookie is a small text file that is stored on a user's computer. We may use both session cookies and persistent cookies on the Sites. Session cookies make it easier for you to navigate our Sites while persistent cookies enable us to track and target the interests of users to enhance your experience and personalization on the Sites. Session cookies expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We do not link the information we store in cookies to any personal information you submit while on the Sites.

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.

As is true of most websites, we gather certain information automatically. As discussed above, this information includes IP addresses, browser type, ISP provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about the user base as a whole.

We partner with third parties to either display advertising on the Sites or to manage our advertising on other websites. Our third party partners use cookies and similar technologies in order to provide you targeted advertising based on your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out of interest-based advertising by clicking here. Please note you will continue to receive generic ads.

 

SECURITY

C Spire takes precautions to protect your personal information against unauthorized disclosure, theft and misuse. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using a secure connection. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.

We may retain personal information we control and personal information we process on behalf of our business services customers for as long as an account is active, as needed to provide you or our business services customers with Services, comply with our legal obligations, resolve disputes and/or enforce our agreements.

 

ADDITIONAL INFORMATION

With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us as indicated in this Privacy Policy.

Our Sites sometimes include social media features, widgets and plugins, such as the Like or Share Facebook buttons, or the Tweet this button on Twitter. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

Also note that when you use third party applications or some portions of the Sites such as social networking services, any personal information you share is visible to other users and C Spire cannot protect it. You are responsible for the protection of the personal information you choose to share on third party applications or open portions of the Websites. Please be careful when doing so.

 

CHANGES TO PRIVACY POLICY

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

CONTACT US

If you have any questions or if you would like to discuss the privacy policies and practices of C Spire, you may contact us by phone, email or regular mail at the address set forth below:

Email to:

askus@cspire.com

Mail to:

1018 Highland Colony Parkway, Suite 300
Ridgeland, Mississippi 39157
Attn: Director, Product Development & Management

Contact Us:

Support 24 hours a day: 1-855-CSPIRE5 (277-4735)

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.