Want to check your account? Need help with your phone? Text 611


It's the easiest way to get quick answers.

How to use it

  • Open a new text message
  • Enter the short code 611
  • Type a question of no more than 160 characters
  • Press SEND

Frequently Asked Questions

What is TextCS?
TextCS is a free text-for-help service. Text your question to 611 and a C Spire crew member will text back the answer. If the answer is too long to text, we will call you or send you to the specific answers online.

Who can use TextCS?
All C Spire customers

What do I need to use TextCS?
A text messaging feature is required to use TextCS. Text messaging is included in every C Spire plan. If your phone doesn't currently have the text messaging feature, contact us to upgrade your plan.

Is there a charge for sending or receiving TextCS messages?
There is no charge for using TextCS.

How long will I have to wait for an answer?
You should receive a reply approximately five minutes after sending your question; however, some questions could take longer to answer. TextCS crew members are available 24 hours a day, seven days a week.