About C Spire

Lifeline Assistance

We believe wireless/wireline service should be available to everyone, no matter their income. That's why we support the Lifeline program in Mississippi and Alabama. It helps those with low incomes and income-based benefits obtain a phone and communicate with friends and family.

Lifeline is a government benefit program that provides a monthly credit of $9.25 for wireless service that meets the minimum broadband standards or a monthly credit of $7.25 for wireless/wireline service that only meets the minimum voice standards. The minimum service standards are governed by the Federal Communications Commission (regulated by the Universal Service Administration Co. (USAC)) and can be found on the USAC website.

Please note: Only one Lifeline discount is allowed per household. Additional lines do not qualify for the discounted Lifeline rates. Only eligible consumers (that qualified through the National Verifier) may participate in the program, and lifeline service cannot be transferred from one person to another.

Wireless Service

In order to remain in compliance with the government regulated service standards, C Spire developed the Lifeline Assistance plan that offers 12GB of high-speed data for $55/month before the discount. This plan will update to meet or exceed the minimum service standards as needed. Please follow the "how to" instructions below to sign up for Lifeline Assistance.

Home Phone Service

For Lifeline customers, home wireline services are only available in Mississippi through Telepak Networks, Inc. In order to add the discount to your Telepak Networks account, you will need to verify eligibility through the National Verifier. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks.

Qualifying Programs (Any one of the following):
  • Income Based - The customer's income of 135% or less than the Federal Poverty Guidelines
  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit
Tribal Lifeline+

Additional qualifying programs for customers who live on Tribal Lands:

  • Bureau of Indian affairs General Assistance
  • Head Start (only households meeting the income qualifying standard)
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations

Consumers living on tribal lands qualify for an additional $25.00/month and one-time Link Up Assistance. Learn more about enhanced Lifeline support and Link Up for Tribal Lands.

Alabama Residents+

Please download the form below and complete all sections. When submitting your completed form, you will also need to submit a copy of your Alabama Driver's License and proof of your enrollment in your qualifying program. You may take this information to your local C Spire store.

Again, you will need to submit three items:

  • Your completed form
  • A copy of your Alabama Driver's License
  • A copy of proof of enrollment in a qualifying program/benefit
Qualify for lifeline (.pdf)
How it works
1 You will complete an application with the National Verifier and a request form to C Spire. If you qualify with National Verifier the information you submit to C Spire must match your submitted and approved application. The phone number you enter needs to be your C Spire phone number.
2 Follow the link to the National Verifier form and submit your application. Make note of your Application ID, as this will be needed in your request to C Spire.
QUALIFY FOR LIFELINE
3 Once you have qualified with National Verifier, complete the form below to submit your request to C Spire for your discount. Again, this must match the information you submitted in your application to the National Verifier and must be your C Spire phone number.

Thank you for submitting your information. We will contact you if there are any issues with information submitted. Once your benefit is added, it may take two billing cycles before it appears on your bill.

For more information about Lifeline click here. To return to C Spire home, click here.

First name *
Last name *
Date of Birth *
C Spire/Telepak Phone Number *
Address *
Address Line 2
City *
State *
ZIP Code *
Application ID *
4 If there is an issue, C Spire will contact you. Otherwise, your discount may take 1 to 2 billing cycles to be reflected on your bill. Please note that your C Spire account must be current in order to receive the Lifeline discount.

You can also find additional information about the Lifeline program at
www.lifelinesupport.org