C Spire Opens New State-of-the-Art Retail Store in Mobile to Showcase Customer Inspired Communication Services and Technology Products
Store offers hands-on, interactive approach to help customers discover, learn and select devices, apps, content, services and accessories to best meet their individual needs
Mobile, Alabama (April 29, 2015) – C Spire unveiled its new 4,000 square foot, customer-inspired store in Mobile today – promising to transform and redefine the retail shopping experience with a new, fresh approach that captures the imagination, discovery and excitement associated with shopping.
The new store, located at 3952-A Airport Boulevard in the Pinebrook Shopping Center, is the result of more than a year of exploration and research by C Spire - all designed to deliver on the company’s customer inspiration promise and bring to life a shopping experience like no other by creating a more interactive and inviting store environment.
“Like all of our markets, Mobile is unique - so we designed our new retail experience around the people who matter the most to us – our customers,” said Suzy Hays, senior vice president of Consumer Markets for C Spire. “We looked at how consumers use technology and built our store from the ground up to reflect that reality.”
Hays said the Mobile store, which was previously located at 4019-A Airport Boulevard, delivers an interactive shopping experience that mirrors how customers live, work and play and will help the company move closer to its goal of becoming known as one of the nation’s premiere retailers.
No detail escaped the focus of the team responsible for bringing the company’s vision of a reinvented retail experience to life. Colors, store layout, designs, materials and service delivery all were scrutinized with the goal of appealing to a multi-generational cross section of consumers. The store is highlighted with reclaimed hardwood, Hays said.
C Spire even commissioned Gulf Coast artist Frank Ledbetter to fashion a special metal sculpture of the company’s iconic brand logo. The artwork is prominently displayed on an inside wall visible to shoppers when they enter the store.
The store, which officially opened late last month, held a grand opening today with a ribbon-cutting, reception and celebration featuring C Spire executives, city officials and local business and community leaders. Food, prizes and giveaways were part of the party atmosphere and program. C Spire also presented Mobile Mayor Sandy Stimpson with a $2,000 donation to help purchase computers for after school programs at city recreational centers.
Modular, Flexible Design
Everything inside the store is modular, scalable and designed for ultimate flexibility, according to Hays. The store highlights C Spire’s consumer and business telecommunications and technology products and services, devices and accessories across four unique areas – explore, live, work and play.
- A Live area features a smart tech display wall with devices, accessories and other applications that consumers can discover, explore and learn how they can be used in everyday life. The section focuses on topics like health, home security and entertainment.
- A Work section highlights products and services offered by C Spire Business Solutions, including demonstrations of “Find-me-follow-me,” IP Voice device features, Push-to-Talk service, wireless phones, hosted Exchange email services and customer testimonials on touchscreen video displays.
- A Play area encourages customers to shop and play in an open and interactive space. The area helps consumers understand and learn how apps, accessories and devices can work together.
- An Explore area has walls that highlight C Spire’s diverse music accessories line up complimented by digital monitors with product information.
The store also features a phone repair center where company technicians can troubleshoot and fix mobile device issues on the spot. “C Spire is customer inspired and we want customers to feel that from the moment they walk through our doors,” Hays said. “Our new retail design makes it easy for customers to learn more and fully immerse themselves in a personalized and relevant shopping experience.”
Enhanced Service Experience
What consumers won’t see in the new Mobile store is the traditional retail “cash register” counters. Instead, those have been replaced with round “learning tables” that allow for natural conversations with C Spire team members, who are equipped with tablets supported by a point-of-sale system that offers flexibility for helping consumers anywhere in the store.
Customers also won’t see printed product information common in most stores. That’s been replaced by digital signage, e-brochures and interactive video monitors, offering consumers the information they want and need literally at their fingertips while giving C Spire the flexibility of updating messaging faster and more efficiently.
The Mobile store’s hands-on design aims to engage shoppers and provide a “try before you buy” customer inspired service experience, according to C Spire Market Manager Wayne Bishop. Bishop and his 7-member staff are trained to assist consumer and business customers with individual purchasing decisions, customer-inspired service and technical support. Regular store hours of operation are Monday through Saturday 9 a.m. to 6 p.m.
“We’re proud of our new store, but we’re even more excited about continuing to contribute to the economic development of this region,” Bishop said. The new retail location builds on C Spire’s significant capital and network investments in Mobile and Baldwin County, including expanded availability of 4G LTE mobile broadband services that offer data speeds up to 10 times faster than previously available.
Stimpson praised C Spire for its continuing commitment to the region. “We’re excited about this latest C Spire investment and the important role the company plays in helping meet the communication and technology needs of consumers and businesses in Mobile,” he said. “C Spire is helping us fulfill our vision to make this city the safest, most business and family friendly city in America by 2020.”
For more information on C Spire’s retail operations, network expansion and overall community investment, visit www.cspire.com.
About C Spire
C Spire is a diversified telecommunications and technology services company that provides world-class service and a superior, comprehensive suite of customer-inspired wireless communications, high-speed Internet access and a range of other telecommunications products and services to consumers and businesses. This news release and other announcements are available at www.cspire.com/news. For more information about C Spire, visit www.cspire.com or follow us on Facebook at www.facebook.com/cspire or Twitter at www.twitter.com/cspire.