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emergency broadband benefit form

Fill out the form below with your unique USAC ID to apply for $50 off the Real Deal Plan or 15GB No Contract Plan. Not sure if you're on the right plan? Check by logging in here. These funds won't be around forever, but we'll make sure you have plenty of notice before the program ends.

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Emergency Broadband Benefit Program - Customer Enrollment Terms

Effective Date: May 12, 2021

By submitting this form, I give my affirmative consent that I want to participate in the Emergency Broadband Benefit Program (“EBBP”) through Cellular South Licenses, LLC d/b/a C Spire (“C Spire”) and that I understand and agree that:

  • The EBBP is a government program operated by the Federal Communications Commission that supports broadband services and connected devices to help low-income households stay connected during the COVID-19 pandemic.
  • I am either a current Lifeline customer or meet the eligibility requirements of the National Verifier and that I qualify for the EBBP. I may continue my Lifeline service if I choose not to enroll in the EBB Program.
  • The EBBP provides a discount of up to $50 per month, or $75 per month for households on qualifying tribal lands, on broadband services depending on price of the service tier or bundle. If the total bill exceeds the discounted amount, I will be responsible for the remaining balance after the EBBP discount is applied. This includes any taxes and required fees that are applied to the full amount of the service
  • I may be required to establish a separate EBBP and/or Lifeline account.
  • If I have an existing Lifeline discount currently being applied to internet service, the Lifeline discount will be applied to my bill first, then the EBBP credit will be applied.
  • My household may obtain broadband service supported by the EBBP from any participating provider of my choosing and I may transfer my EBBP benefit to another provider at any time.
  • I may only receive one EBBP benefit per household, from one participating provider, and I certify that no other member of my household is receiving an emergency broadband benefit under the EBBP.
  • Official communications regarding the EBBP may be provided in my monthly bill or via a separate letter, email, or text message. I consent to receive such communications from C Spire.
  • Due to the temporary nature of this program, the EBBP monthly benefit may be less than the full benefit during the final month of the program when program funding is nearing depletion.
  • I agree that all information I provide in in connection with my application and/or participation in EBBP may be collected, used, shared, and retained for the purposes of determining my eligibility for applying for and/or receiving the EBBP benefit. I understand that if this information is not provided to the EBBP Program Administrator, I will not be able to get EBBP benefits.
  • C Spire will notify me of the end date of the EBBP and give me the opportunity to opt in to continue receiving my broadband service plan to which I am subscribed under the EBBP by paying the regular rates, terms, and conditions for the plan. If I do not opt in, C Spire will discontinue providing the broadband internet service plan I have been receiving under the program.
  • I will not be required to pay early termination fees if I choose to terminate or modify my broadband service during my participation in the EBBP, or upon receiving notice of the benefit ending.
  • When the EBBP program ends and I opt to keep my broadband service plan when the rates return to standard non-discounted rates, the rates, not including fees, taxes and equipment will be $55 for the Real Deal plan or $40 for the 15GB No Contract plan per month.
  • Except to the extent modified by the foregoing, I remain bound by all agreements, including the Customer Service Agreement, Privacy Policy, and any and all other terms and conditions and privacy policies applicable to my broadband service(s) and connected device(s).
  • C Spire reserves the right to modify these enrollment terms and any other terms and conditions applicable to the EBBP program in accordance with applicable law.

Sent and received.

We'll start processing your request now and reach out within 48 business hours to let you know if your account is eligible for the Emergency Broadband Benefit Program.

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