Service Details

Service Details

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C SPIRE FIBER

SERVICE TERMS

Internet is the base service and is required on all C Spire Fiber packages. You can add Super HD™ TV service, home phone service, or both services. A 2-year Internet service agreement is required, but other services may be removed at any time. After cancellation, C Spire equipment must be returned in good operating condition. C Spire Fiber is for residential use only, but there are equivalent services for businesses.

C SPIRE DISCOUNTS

If you have both C Spire Fiber and Wireless service, you will receive a $10 credit on your C Spire Fiber bill each month for as long as you maintain both services. To receive the monthly discount, you must link your fiber and wireless accounts. You'll find instructions for doing this when you manage your C Spire Fiber account online, or you can call 1-855-CSPIRE5 (277-4735) for assistance.

INSTALLATION

Installation requires at least one fiber optic outlet in the home. If your home is wired with RG6 for TV outlets, we will test your existing wiring to determine if the signal strength is sufficient to deliver Super HD TV service. If it is, we may be able to use your existing outlets. If your existing wiring is not usable, we will try to use wireless access points for additional TVs or will discuss wiring options with you.

HOME INTERNET INFORMATION

Speeds can reach up to 1 Gbps, but will vary depending on connected devices and network conditions. To achieve the best speeds, wired Ethernet connections are suggested. If using wireless devices, the best speeds are available with the use of 802.11AC capable devices. Subscribers may lease a compatible wireless router for $5 per month, or purchase their own.

Super HD™ TV INFORMATION

One primary DVR and one remote are included with television service. The primary DVR has a 1TB hard drive and is capable of recording up to 400 hours of HD video on six channels simultaneously, and can transmit video to any TV in the home equipped with a secondary receiver. Additional primary DVRs are $15 each per month.

Set-top boxes are required for secondary televisions to watch live broadcasts and to view programs recorded on the primary DVR. The secondary receiver comes with a remote. Each secondary receiver is an additional $10 per month.

HOME PHONE INFORMATION

Home phone service includes standard nationwide long distance, caller ID, three-way calling, call waiting, call return, call forwarding and more. You can keep your current home phone number and equipment. Private phone numbers require a small additional monthly charge: non-listed numbers are $3.30/mo. and non-published numbers are $5.50/mo.

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