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Transfer and back up data

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Transfer and back up data

How to back up your iPhone device using iCloud

Automatically back up data on your iOS device like your photo library, settings, accounts and other information to your iCloud account in order to keep it secure and accessible for restoring your device with. iCloud will automatically back up when your device is plugged in, locked and connected to Wi-Fi. Turn this feature on by following the steps below.

  1. From the home screen, tap Settings.
  2. Tap your account or sign in using your Apple ID.
  3. Tap iCloud.
  4. Tap iCloud Backup.
  5. Turn on iCloud Backup. Your device will automatically back up when it is locked, connected to power, and to Wi-Fi.

    Tap Back Up Now to manually back up your device when it is locked, connected to power, and to Wi-Fi.
  6. Moving Content to New Phone. Once your old device is backed up, you can download your content to your new phone. While setting up your new device for the first time, select "Restore from iCloud" when the option appears. Log in with the iCloud account from your old device and your content will begin to download.

Still need help? Click here for additional instructions or use our web chat feature at the bottom of your screen. Open 24/7 with live reps ready to help.

How to back up your Android phone

Back up your Android device to an online account to keep your account data safe by following the steps below.

Note: The following guide applies to all Android devices, but some steps and menu names may be different. For a tutorial specific to your device, check our Interactive tutorial or include your device model name in the question.

  1. Find your Settings app and open it.
  2. Look for the Backup & reset menu and tap it.
  3. Find and tap the menu option named Back up my data, then turn it on.
  4. Go back, find and tap the menu option named Backup account, then select or add the account you want to back up your device to.
  5. Your device will now periodically backup to the online account.
  6. Moving Content to New Phone. Once your old device is backed up, you can download your content to your new phone. While setting up your new device for the first time, select "Restore from Backup" when the option appears. Log in with the account from your old device and your content will begin to download.

Still need help? Click here for additional instructions or use our web chat feature at the bottom of your screen. Open 24/7 with live reps ready to help.

CONTINUE TO TRADE IN

Learn how to back up pictures, videos and contacts on your current device and transfer the content to your new device.

Backing Up Your iPhone. (1:12)

Backing Up Your Android Device. (0:48)


Backing up your Android device with GMail. (0:44)

CONTINUE TO TRADE IN
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Trade in your old device

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Trade in your old device

Before trading in your old device, inspect it for the following:

  • It must work. Make sure it powers on, unlocks, and navigates to the home screen.
  • No broken front or back glass.
  • No cracks or dead spots on the screen.
  • No liquid damage or corrosion.
  • No modifications or disassembly.

Before trading in your old device, inspect it for the following:

Working Phone It must work. Make sure it powers on, unlocks, and navigates to the home screen.
No Broken Glass No broken front or back glass.
No cracks or dead screen spots. No cracks or dead spots on the screen.
No liquid damage or corrosion No liquid damage or corrosion.
No Modifications No modifications or disassembly.
Backing it up

Back it up first to save your photos, contacts, etc.
(This step isn't required but it's highly recommended.)

Confirmation

Confirm that the device meets the criteria outlined above.
iPhone/iPad owners: Read below too!

Send old device

Send your old device to us using the envelope provided in your new device shipment.
If your device meets the requirements for trade-in, a credit will be applied within 45 days after we receive it.

This next part is really, really important for iPhone/iPad owners.

Remove the passcode lock:

Settings > Touch ID & Passcode > Turn Passcode Off

Delete iCloud and turn off Find My iPhone/iPad:

Settings > iCloud > Sign Out > Delete From [Device] > Delete From My [Device] > Type in your password and click "Turn Off" to remove the iCloud account and turn off Find My iPhone/iPad.

If you don't complete both of these steps, you won't receive a trade-in credit.

CONTINUE TO MY C SPIRE APP
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Download the My C Spire App

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Download the My C Spire App

Track your usage
View and pay your bill
View your account
   

My C Spire also makes it easy to sign up for AutoPay, find your nearest store, make a reservation, get support, and discover other C Spire apps.

Learn how to sign up for AutoPay and Paperless Billing using the My C Spire app. Did you know you can get a $10/mo credit when have the Simple Unlimited or More Unlimited Plan and are signed up for AutoPay and Paperless Billing?

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Troubleshooting Steps