Transfer and back up data
Transfer and back up data
Learn how to back up pictures, videos and contacts on your current device and transfer the content to your new device.
Trade in your old device
Trade in your old device
Before trading in your old device, inspect it for the following:
- It must work. Make sure it powers on, unlocks, and navigates.
- No broken front or back glass.
- No cracks or dead spots on the screen.
- No liquid damage or corrosion.
- No modifications or disassembly.
Before trading in your old device, inspect it for the following:
It must work. Make sure it powers on, unlocks, and navigates.
No broken front or back glass.
No cracks or dead spots on the screen.
No liquid damage or corrosion.
No modifications or disassembly.
Back it up first to save your photos, contacts, etc.
(This step isn't required but it's highly recommended.)
Confirm that the device meets the criteria outlined above.
iPhone/iPad owners: Read below too!
Send your old device to us using the envelope provided in your new device shipment.
If your device meets the requirements for trade-in, a credit will be applied within 45 days after we receive it.
This next part is really, really important for iPhone/iPad owners.
Remove the passcode lock:
Settings > Touch ID & Passcode > Turn Passcode OffDelete iCloud and turn off Find My iPhone/iPad:
Settings > iCloud > Sign Out > Delete From [Device] > Delete From My [Device] > Type in your password and click "Turn Off" to remove the iCloud account and turn off Find My iPhone/iPad.If you don't complete both of these steps, you won't receive a trade-in credit.
Download the My C Spire App
Download the My C Spire App
My C Spire also makes it easy to sign up for AutoPay, find your nearest store, make a reservation, get support, and discover other C Spire apps.
Learn how to sign up for AutoPay and Paperless Billing using the My C Spire app. Did you know you can get a $10/mo credit when have the Simple Unlimited or More Unlimited Plan and are signed up for AutoPay and Paperless Billing?
Download the WiFi ON app. It puts WiFi on autopilot so you never use data when you don't need to.
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