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Transfer and back up data

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Transfer and back up data

Learn how to back up pictures, videos and contacts on your current device and transfer the content to your new device.

Backing Up Your iPhone (3:59)

Backing Up Your Android Device (3:43)

Additional Instructions

CONTINUE TO TRADE IN
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Trade in your old device

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Trade in your old device

Before trading in your old device, inspect it for the following:

  • It must work. Make sure it powers on, unlocks, and navigates.
  • No broken front or back glass.
  • No cracks or dead spots on the screen.
  • No liquid damage or corrosion.
  • No modifications or disassembly.

Before trading in your old device, inspect it for the following:

Working Phone It must work. Make sure it powers on, unlocks, and navigates.
No Broken Glass No broken front or back glass.
No cracks or dead screen spots. No cracks or dead spots on the screen.
No liquid damage or corrosion No liquid damage or corrosion.
No Modifications No modifications or disassembly.
Backing it up

Back it up first to save your photos, contacts, etc.
(This step isn't required but it's highly recommended.)

Confirmation

Confirm that the device meets the criteria outlined above.
iPhone/iPad owners: Read below too!

Send old device

Send your old device to us using the envelope provided in your new device shipment.
If your device meets the requirements for trade-in, a credit will be applied within 45 days after we receive it.

This next part is really, really important for iPhone/iPad owners.

Remove the passcode lock:

Settings > Touch ID & Passcode > Turn Passcode Off

Delete iCloud and turn off Find My iPhone/iPad:

Settings > iCloud > Sign Out > Delete From [Device] > Delete From My [Device] > Type in your password and click "Turn Off" to remove the iCloud account and turn off Find My iPhone/Ipad.

If you don't complete both of these steps, you won't receive a trade-in credit.

CONTINUE TO MY C SPIRE APP
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Download the My C Spire App

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Download the My C Spire App

Track your usage
View and pay your bill
View your account
   

My C Spire also makes it easy to sign up for AutoPay, find your nearest store, make a reservation, get support, and discover other C Spire apps.

Learn how to sign up for AutoPay and Paperless Billing using the My C Spire app. Did you know you can get a $10/mo credit when have the Unlimited with CashBack on Your Bill plan and are signed up for AutoPay and Paperless Billing?

wo logoDownload the WiFi ON app. It puts WiFi on autopilot so you never use data when you don't need to.