Activating your C Spire Wireless Phone

Transfer and back up data

Still need help? Click here for additional instructions or use our web chat feature at the bottom of your screen. Open 24/7 with live reps ready to help.

How to back up your Android phone

Back up your Android device to an online account to keep your account data safe by following the steps below.

Note: The following guide applies to all Android devices, but some steps and menu names may be different. For a tutorial specific to your device, check our Interactive tutorial or include your device model name in the question.

Find your Settings app and open it.
Look for the Backup & reset menu and tap it.
Find and tap the menu option named Back up my data, then turn it on.
Go back, find and tap the menu option named Backup account, then select or add the account you want to back up your device to.
Your device will now periodically backup to the online account.
Moving Content to New Phone. Once your old device is backed up, you can download your content to your new phone. While setting up your new device for the first time, select "Restore from Backup" when the option appears. Log in with the account from your old device and your content will begin to download.

Still need help? Click here for additional instructions or use our web chat feature at the bottom of your screen. Open 24/7 with live reps ready to help.

CONTINUE TO TRADE IN

Learn how to back up pictures, videos and contacts on your current device and transfer the content to your new device.

Backing Up Your iPhone. (1:12)

Backing Up Your Android Device. (0:48)

Backing up your Android device with GMail. (0:44)

CONTINUE TO TRADE IN

Trade in your old device

Before trading in your old device, inspect it for the following:

It must work. Make sure it powers on, unlocks, and navigates to the home screen.
No broken front or back glass.
No cracks or dead spots on the screen.
No liquid damage or corrosion.
No modifications or disassembly.

Before trading in your old device, inspect it for the following:

It must work. Make sure it powers on, unlocks, and navigates to the home screen.

No broken front or back glass.

No cracks or dead spots on the screen.

No liquid damage or corrosion.

No modifications or disassembly.

Back it up first to save your photos, contacts, etc.
(This step isn't required but it's highly recommended.)

Confirm that the device meets the criteria outlined above.
iPhone/iPad owners: Read below too!

Send your old device to us using the envelope provided in your new device shipment.
If your device meets the requirements for trade-in, a credit will be applied within 45 days after we receive it.

This next part is really, really important for iPhone/iPad owners.

Remove the passcode lock:

Settings > Touch ID & Passcode > Turn Passcode Off

Delete iCloud and turn off Find My iPhone/iPad:

Settings > iCloud > Sign Out > Delete From [Device] > Delete From My [Device] > Type in your password and click "Turn Off" to remove the iCloud account and turn off Find My iPhone/iPad.