• PERCS is our one-of-a-kind rewards program. C Spire has created PERCS to reward you for things you already do.
• Two types of rewards: 1) Status PERCS 2) PERC Points
• You can accumulate non-cash value points "PERC Points" by engaging in activities on your way to personalizing your wireless experience. These points can be redeemed for certain discounts, such as Dollars off your upgrade fee.
• Also enjoy Status PERCS levels that give access to certain discounts and privileges, such as Accidental Past Due Forgiveness. You can earn these levels by either accumulating points over time or simply by being a loyal customer.

• PERC Points – earn points for things you already do. Download apps from SCOUT, engage with us in CIRCLE or simply manage your account online.
• Status PERCS – customers enjoy Status PERCS automatically after you sign up. The higher your status, the better your PERCS. Move up in status by simply being a loyal customer. 2+ year customers immediately qualify for Priority Status PERCS, and 10+ year customers immediately qualify for Elite Status PERCS.

• Anyone who has a valid mobile telephone number and registers for PERCS can participate, whether he or she is a C Spire customer or not. If you hold a C Spire account that is in your name or have a C Spire mobile number under the C Spire account of someone else, you may be eligible to participate in PERCS in more ways than non-customers, including Status PERCS.
• You must be at least eighteen (18) years old to participate in PERCS or otherwise have the consent of your parent or legal guardian. Businesses or anyone other than individuals are not eligible to participate in PERCS. Employees of C Spire are not eligible to participate in PERCS.

• You must have access to the Internet, a valid email address, and a valid mobile telephone number to register for PERCS. To begin registration, visit www.cspire.com/percs. You will be required to answer a series of questions and provide certain personal information.
• If you do not consent to providing such information you should not continue with the registration process, but by completing the registration process and submitting your request for validation you are granting your consent to providing such information and to the PERCS Terms and Conditions www.cspire.com/percsterms. After you complete the registration form, the mobile telephone number will be validated by C Spire, and then you can begin using PERCS.

• PERC Points are part of the PERCS program that are a measure and method to track the way a participant engages in the activities and offers made by C Spire. The more a participant engages in these qualifying actions, the more PERC Points may be awarded to the participant's PERCS Account.
• You can learn more about what activities and engagement earns PERC Points by visiting www.cspire.com/percs.

• Status PERCS levels are assigned to the account typically within 1 - 3 hours after sign up.

• PERC Points are rewarded to an account within 1 - 3 hours of completion of the activity
• You may have exceeded the monthly point cap which regulates the maximum amount of engagement PERC Points you can earn per calendar month. You may continue to earn more engagement PERC Points the following calendar month.
• The current cap is 500 points per month.
• You can check your number of PERC Points and see your point activity history by logging into your PERCS Account at www.cspire.com/percs, calling customer service at 1-855-CSPIRE5 (277-4735), or visiting an associate in one of our retail stores. C Spire will not provide written notice of PERC Points accrual but may provide monthly email and/or bill notifications.

• Your plan determines what tier of earning level you are.
• If you have any questions about how many points you earn per activity please contact us:
  

  TextCS - enter short code 611
  Social CS - @CSpireCare
  percs@cspire.com
  Visit your local store
  Call 1-855-CSPIRE5 (277-4734)

• Only the authorized user on PERCS Account may be allowed to redeem.
• Customer Accounts - Redeem PERC Points or Status PERCS by visiting www.cspire.com/percs, calling customer service at 1-855-CSPIRE5 (277-4735), or visiting an associate in one of our retail stores.
• Non-customer profiles - Redeem PERC Points by visiting www.cspire.com/percs
• You can redeem PERC Points when your total is equal to a reward that is offered and available as described at www.cspire.com/percs.
• You get Status PERCS automatically at check-out or through other C Spire transactions.
• You may choose to redeem some or all of your PERC Points at any time or continue to earn them, subject to the expiration policy. Some products or rewards available for redemption may be subject to certain restrictions and are offered subject to those restrictions.
• PERC Points credited to your PERCS Account will expire twenty-four (24) months following the date they are credited if you do not redeem the PERC Points prior to such expiration.
• PERC Points can be redeemed as long as you have a valid PERCS Account that is in good standing. If you have a C Spire account or a C Spire mobile telephone number under another C Spire account, those accounts must remain open and in good standing to redeem your PERC Points.

• Points will expire 24 months after the PERCS activity has been processed.

• You cannot redeem PERC Points if your C Spire account is past due, suspended, canceled, or otherwise in violation of the agreement you have with C Spire.

• You may gift PERC Points to another PERCS participant within certain restrictions.
• A gift of PERC Points must be accepted by the receiving Participant for such transfer to be completed. A transfer and acceptance of transferred PERC Points may only be processed by following the instructions found at www.cspire.com/percs.
• If you are the primary account holder, you can consolidate or transfer PERC Points to any mobile number under your C Spire account to make the most of your PERC Points when that person needs a new phone.
• Transferred and Gifted PERC Points will be debited from the transferring participant's PERCS Account and credited to the receiving participant's PERCS Account within one (1) business day.
• Gifted or Transferred points will not affect your cumulative point's total which can determine your status level.
• The expiration date of the Transferred or Gifted points will not change upon the transaction. They will retain their original expiration date which is 24 months after they have been earned.

• Status PERCS levels are part of the PERCS program that categorize a participant in one of four levels as created by C Spire.
• If you have a C Spire mobile number, either as a C Spire account holder or mobile number under a primary account, you may be assigned a Status PERCS Level upon your registration in PERCS.
• Depending on the Status PERCS Level you have attained, you will have the ability to participate or receive certain benefits applicable to that PERCS Level.

• You can earn these levels by simply by being a loyal customer.
• If you are a current customer of C Spire when you register for PERCS, you may be placed in a certain Status PERCS Level depending on your tenure or other criteria designated by C Spire.
• This particular reward is an acknowledgement of your customer loyalty to C Spire.
• Customers who have been with us 2+ straight years get moved into Priority Status
• Customers who have been with us 5+ straight years get moved into Premier Status
• Customers who have been with us 10+ straight years get moved into Elite Status
• Your current Status PERCS Level will be reflected in your billing statement, PERCS Central www.cspire.com/percs, or Manage My Account.
• You can learn more about how you attain PERCS Levels by visiting www.cspire.com/percs.

• Your status level is based on your cumulative PERC Points total. Spending your points will only reduce your redeemable points total, and will not result in a Status PERCS Level reduction.
• Redeemable points are points you can use for exchanging for available rewards.
• Cumulative points are all the points you have earned over the life of your account.

• Yes. As you work your way up the status chart, you keep the previous level's PERCS in addition to the new ones you have earned.
• Status PERCS Levels include things like discounts and special offers. Only the highest level discount will be applied to your purchase or transaction. Discounts will not be combined.
• For example:
  • Customer A holds an Elite PERCS Status Level.
  • One of his Elite PERCS is 25% off an accessory but also Premier PERCS has 20% off an accessory.
  • The discount that would be applied to his cart would be 25% off only. Not a combination of the two.

• Depending on the Status PERCS level you attain, you will have the ability to take advantage of member-only opportunities, offers, and rewards as described at www.cspire.com/percs.
• These opportunities may change from time to time at C Spire's sole discretion. These changes will be posted at www.cspire.com/percs, but we are not required to provide you notice of such changes.

If you have any questions about PERCS, please contact customer service at 1-855-CSPIRE5 (277-4735),email - percs@cspire.com or you can access PERCS and your PERCS Account at www.cspire.com/percs.

• Premium Upgrade Options
  • Participants with this PERC will be eligible for discounts on their device replacement fee or other available upgrade options. To be eligible for this discount, the participant must be eligible for upgrade.
  • Restrictions may apply.
• Accidental Past Due Forgiveness
  • Eligible participants with this PERC will get advanced SMS notification to pay their bill
  • These participants will also get a longer timeline before their account is suspended.
  • This does not exempt you from past due fees or from cancellation of your service due to delinquent payment status.
  • Restrictions may apply.
• Complimentary Content Transfer
  • In select locations, we will transfer your content, such as contacts and pictures, without a fee.
  • Restrictions may apply.
• Express Phone Line to Crew Member
  • This Status PERC allows you access to special menu options when you call Customer Care at 1-855-CSPIRE5 (277-4735).
  • Restrictions may apply.
• VIP Privileges
  • Gain access to PERCS like free tickets to events, VIP access to concerts, swag and more
  • Restrictions may apply.
• Personalized Account Review
  • Everyone gets busy and doesn’t have time to deal with small issues or things they would like to improve sometimes. This PERC brings personalized service right to you! Every 6 months, we will check-in with you and make sure there are no issues with you current service, see what can we do better and evaluate your current plans or features if you so choose.
  • Restrictions may apply.