Billing

•  How do I use Express Pay?

  Express Pay is the quickest way to pay your bill. You don't even have to log in to manage your account. Just enter your mobile number and the last four digits of the account holder's Social Security number to get started.

Features

•  How do I set up voice mail?

  If you subscribe to this feature or if it is included in your voice plan, review these tips for setting up and managing your voice mail.

•  How do I use call forwarding and conference calling?

  If you subscribe to these features or if they are included in your voice plan, review these tips for using call forwarding and conference calling.

•  What is Premium SMS?

  Premium SMS is pay-per-use content for your wireless device like games, graphics, music, videos, ringtones, and texting alert/query services. Premium SMS also enables participation in nationwide text message campaigns such as voting, sweepstakes, promotions and charity fundraising.

Gift Cards

•  Can I pay my bill with a gift card?

  Yes, you can use a gift card to pay your bill or to purchase wireless equipment and accessories. Gift cards can be used online, in stores or by calling Telesales toll-free (1-855-CSPIRE4). Learn more about how gift cards work.

•  How do I check my gift card balance?

  Use this application to check your gift card balance.

•  How long do I have to use my gift card?

  After 12 months of non-use, a $3.00 per month service fee will be deducted from the remaining balance on your gift card until it's depleted, except in Tennessee or where prohibited by law. View the gift card terms and conditions to read other important information.

4G LTE Network, 4G LTE Devices and SIM Cards

• What is 4G LTE?

  4G stands for Fourth Generation, which is the latest generation of wireless technology offering faster speeds and improved performance. When wireless services were introduced 30 years ago, the first generation only enabled voice calls. Next came 2G, which was the first to offer data services like text messaging, email and basic web browsing. 3G provided true access to the Internet and all it has to offer, including video content and mobile apps. Wireless networks are all about coverage, quality and speed and our 4G, or Fourth Generation, will provide super-fast connectivity – up to 10 times faster – for content, applications, music and video, social media, the Internet and mission-critical business needs.

• What does LTE stand for?

  LTE stands for Long Term Evolution and is a wireless technology and C Spire's chosen evolutionary path to deliver the next generation of high-speed mobile broadband services. The advantages of LTE are numerous:

  Faster speeds – LTE technology allows us to deliver mobile broadband speeds up to 10 times faster than available today, giving consumers access to richer content, more apps and cloud services than ever before.

  Faster response time – LTE offers lower latency, or the time it takes to process and move data through our network (downloading a web page or file). Lower latency helps improve services like two-way video calling and mobile gaming.

  More efficient spectrum use – Wireless spectrum is a finite resource and LTE uses spectrum more efficiently than competing technologies. Ultimately, LTE creates more space to carry data traffic and services to deliver a better network experience.

  New devices – LTE opens the door for the introduction of new LTE-compatible smartphones and other connected devices with features, hardware and software that allow users to take advantage of the next generation of high-speed mobile broadband services.

• What is Personalized 4G?

  Personalized 4G from C Spire offers consumers the best of personalized services and our next-generation 4G LTE mobile broadband services – a combination not available from any other U.S. wireless provider. By combining our industry-first personalized services and programs with our next-generation 4G LTE ultra-fast network, consumers get a deeper, richer and faster wireless experience.

• What is Personalized Wireless?

  Personalized wireless from C Spire combines wireless services and programs to reflect and serve each customer's unique needs. Customers see this unique personalization in apps and content that fit them, services that anticipate their needs, and rewards they get just for using their phone in new ways. In addition to the PERCS® rewards program, C Spire's personalized wireless services include SCOUT, a personalized recommendation tool for music, books, movies and apps and CIRCLE, the interactive community forum that engages consumers in a two-way conversation about products, services and their wireless experience.

• What are your 4G LTE deployment areas?

  You can view the full list of areas for our initial 4G LTE deployment on our website at www.cspire.com/4G. Our initial phase will have more 4G coverage than any other wireless provider in our footprint.

  We are actively planning future phases of our 4G LTE network and we will share details about those areas closer to the time of deployment.

• Do I need a 4G LTE capable device to access C Spire's 4G LTE network?

  Yes, to access C Spire's 4G LTE speeds, you will need a 4G LTE compatible device and you must be within a 4G LTE coverage area to experience the faster speeds.

  A 4G LTE phone will work with 4G speeds while on the 4G network and also will support 3G speeds in areas that do not have 4G service yet.

• Are you offering 4G phones with the launch of your 4G LTE service?

  Yes, we recently announced our first 4G LTE phones – the Samsung Galaxy S III and the Motorola Photon Q - along with the Franklin U772 4G LTE Smart USB Modem. All of these devices are either currently available or will be available soon. We also plan to introduce additional advanced smartphones and other connected devices that will take advantage of the speeds of our 4G LTE network in the near future. We will announce additional devices closer to the date of their actual availability.

  Please continue to check our website for updates on this and other developments related to 4G LTE.

• Do you plan to offer nationwide 4G roaming?

  Roaming is a critical piece of the user experience for all wireless customers no matter the service provider network. Over time, we fully expect to provide our customers with 4G network access throughout the country.

  In short, we expect our 4G LTE coverage to equal or exceed our 3G coverage over time. Meanwhile, customers will continue to enjoy the excellent nationwide 3G coverage they have today.

• Are you introducing new plans along with your 4G LTE service?

  All of our data plans are designed for 3G and 4G. The usage of data, particularly video streaming, has increased greatly over the last several years. Wireless carriers have made adjustments in their rate plans to accommodate this. To protect you from surprising bills or from having to heavily regulate your data usage, we've created these industry-leading plans so that we can give you infinite access to the web and have you only pay for the video and Facetime streaming that you choose to use.

  We have made adjustments to our plans based on the progression of the usage of data. The CHOICE and CHOICE Data + plans will stay the same price as the CHOICE and CHOICE D+ plans. Our CHOICE Data plans now start at $60 for 500 minutes, infinite text, infinite pics, mobile-to-mobile to C Spire customers, infinite nights and weekends, and data included. You can then purchase video streaming passes as needed. We're sure you will still find that these are the best plans in the industry.

• It doesn't show you are putting 4G in my area. When will we get it?

  We are always working to expand our coverage and the initial list of areas that we have announced are simply those that are in the first phase of our 4G LTE deployment. We are already planning future phases of our 4G LTE network and we will share details about those areas closer to the time of future deployments.

• Does my current phone work on 4G?

  A 4G capable device is required to access 4G speeds. We are introducing phones that will take advantage of 4G LTE speeds. Your current phone will continue to work on the fast 3G speeds that it does today.

• If I get a 4G phone, will it only work on the 4G network?

  A 4G LTE phone will work with 4G speeds while on the 4G network and work with the high speeds you have today in areas that do not yet have 4G LTE.

Order Status

• Can I check the status of my order?

  Yes, you can check the status of your order either by mobile number or order number.

Returns & Exchanges

• What is your return policy?

  You may return or exchange your device within 14 days of purchase. Devices with more than 1,000 minutes of usage will not be accepted for return or exchange. Refurbished devices or devices purchased without a service agreement may be exchanged but will not be accepted for return. Read the complete policy.

• What if I'm not satisfied with my service?

  We certainly hope you will be completely satisfied with your service but if you're not, within 30 days after activating service, you can return your equipment to one of our stores for a refund of the cost of equipment along with any activation fees.

  Overage and roaming charges are not refundable. Read the complete policy.